公務人員考績公平認知與組織氣候、組織承諾關係之研究

The study of the Relationships among Fairness Perception of Performance Appraisal, Organizational Climate and Organizational Commitment of Governmental Employees

黃碧霞(Pih-hsia Huang)

指導教授 ： 張庭彰

亞洲大學/管理學院/經營管理學系碩士班/碩士(2008年)

摘要

本研究旨在探討現行公務人員考績制度長久流於形式主義，未能充分反應實際工作表現，引發組織成員對考績公平認知差異，產生組織氣候、組織承諾之影響；並經由理論探討及國內外相關文獻整理，分析其間的相關性。
本文對於現行考績制度之執行，從程序公平及分配公平二構面，研究分析組織成員考績公平認知對組織承諾之三個變項努力承諾、價值承諾、留職承諾之影響，及其與形成組織氣候之工作特性、績效酬償、組織衝突、同僚關係等變項關係；以及組織成員對於所處組織環境的認知感受，形成知覺經驗影響行為的程度，造成組織氣候差異結果。
研究發現，績效評估的過程，不論執行程序或績效酬償分配結果，對組織成員態度、行為和價值，均具有顯著相關性。考績公平認知關鍵因素中，不論是程序公平或分配公平，對留職承諾、價值承諾、努力承諾均呈正向相關，有助於提昇員工向心力及認同感，並維持組織成員良好關係；而績效考核的公平作為，更有助於組織成員和環境的互動關係。
透過本文研究分析結果，印證考績公平的重要性，期望主管當局重視其對機關組織發展之影響；並針對考績公平作法提出具體改革建議，以為公務人員考績制度修正之參考。

關鍵字

公平認知 ； 組織氣候 ； 組織承諾

並列摘要

This study is to be for the purpose of discussing the problems caused by the fact that the current government employees’ efficiency evaluation system has become such a formality for a long time that it hasn’t been able to fully reflect the real working performance. In that case, the great cognitive differences have emerged among the organization members. Their different cognitive attitudes also have an impact on their organization climate and commitment. In order to analyze their relevance, theory discussion and documentary investigation will be made.
Based on both dimensions of procedure and distribution fairness, this article is meant to study the effects, the relevance, and the working environments. The effects which organization members’ cognition has on the three variations of organization commitment-diligence, value, working steadiness, are easily found out. The relevance to working properties, efficiency reward, organization conflicts colleague relationship is clearly outlined. How different working environments influence the organization members and how different environments make different behavior models, leading to different organization climate will be discussed in this study.
In the process of the study, it has been discovered that efficiency evaluation is closely-related to its members’ attitudes, behavior, and values, no matter what rewarding results it may achieve. There are still many keys factors contributing to fair efficiency evaluation .Wether they are about procedure or distribution fairness, all have a positive influence on working steadiness, diligence, value, commitment, further helping with the promotion of belonging and identification senses , maintaining good relationship among its members. This kind of fairness will lead the members to the positive interaction with their working environments.
It is expected that the authorities concerned will get a better understanding of how important the fair efficiency evaluation is, emphasize its effects on the development of the organization, and furthermore, bring forth the concrete and constructive reform suggestions, as the guideline for the amendments to the government employees’ efficiency evaluation system.

並列關鍵字

Fair cognition ； Organization climate ； Organization commitment

參考文獻

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