警勤區工作效率之研究-以臺中縣警察局為例

本論文研製之「警勤區工作效率之研究」是以臺中縣察局轄內警勤區為例，由傳統上派出所猶如土地公廟般，在民眾心中具有無可替代的地位。近年來刑案發生率和犯罪人口，因為臺灣地區失業率上升、所分配日漸不均，預測有再升高的趨勢，警察機關除固守犯罪偵防外，有必要調整現有人力與加強警勤區功能。基此，本次研究全部內容從策略性的觀點，依警勤區功能、特性與人力工作現況，加以闡述研究。全部內容共分為六章，其中第三章警勤區佐警務、現況分析、第四章警工作人力調查結果與分析、第五章警勤區佐警工作效率之實證，為本研究之精義所在。在研究方法部分，本研究依次分析警勤區影響工作效率，設定問卷內容區分為主、客觀二部分進行相關性因素調查，以實證研究進行隨機邊界生產效率實證分析，估算出臺中縣警勤區員警在93年當中社會服務的平均效率值。本研究歸納主要研究結果如下：第一，從問卷調查內容分析發現，在各種生產要素當中，警勤區均具備相同條件，以刑案處理件數與為民服務件數之總和為產出量，利用經濟學運用之隨機邊界效率模型，進行工作效率值的估算，其效率值約在0.5205(標準差0.1719)，呈現的工作效率並不高。第二，實證分析結果，警勤區工作效率值呈現出來的數據雖然不高，從實務上進一步分析發現在不同背景的樣本，對於警勤區工作效率的表現，年齡及官等的表現彼此間有顯著的差異。再者，以官階來看，警佐(0.5027)與警正(0.5352)兩者差異則非常顯著。第三，從問卷調查分析發現，提供員警在執行警勤區工作上的激勵，具大相當的必要性。根據本研究針對警勤工作效率實證分析結果，也提出三項建議除作為臺中縣警勤區工作效率上之參考，期望能擴大範圍達到全面提昇警勤區工作效率，進而使全體民眾對警政治安與服務的滿意度達到高品質與高水準的肯定。

關鍵字

警勤區；工作效率；社會服務；隨機邊界效率模型；效率值

並列摘要

This research “ police beats efficiency research” is based on police beats of Taichung County Police Bureau. In tradition, the police station (stand) is like local small temple that is irreplaceable to local people. Nowadays, the unemployment rate has rising in Taiwan. The income gape between rich and poor has gone wider then ever. The crime rate and criminal amount are growing in trend. The Police department not only investigate and prevent crime occurred, but has to improve manpower and functions of police beats. The research is strategically based on reviewing the function, trait and working condition of police beats . There are 6 chapters in this research. Chapter 3 “working hour and condition”, Chapter 4 “manpower census and analysis” and Chapter 5 “proof of working efficiency”, these are the key point of this research. This research takes the analysis the police beats and working efficient. The census takes two parts of subjectivity side and nonego side, and analysis the relation in between. Use the data and apply Stochastic Frontier Analysis ; SFA to analysis. Calculating the average efficiency of Taichung county’s police beats police’s social service. This analysis has concluded 3 point as fellow: 1. From the contains of census we found all factor to output, police beats has the same condition. Take criminal cases add service cases as total output. Apply the economic Stochastic Frontier Analysis ; SFA for efficiency analysis. The efficiency value is 0.5027 (standard deviation 0.1719). The efficiency value is not so high. 2. Even the result of analysis of the working efficiency of police beats is not so high. The sample of different age and different rank police has obviously variance. For example The number of Sergeant(0.5027) and major(0.5352) has big difference. 3. Some clue also shows in the analysis, that a police beats policeman has higher output with encouragement. Some reward is necessary to motivate output.

並列關鍵字

Police Beats ； Work Efficiency ； Social Service ； Stochastic Frontier Analysis ； SFA ； Efficiency Ratio

參考文獻

王本正（1999），社區警察因應民眾對治安需求之研究。行政院國家科學委員會專題研究計畫成果報告。

謝秀能（2003），＜警察機關全面品質管理之理論與實際＞。警學叢刊，桃園縣：中央警察大學，33(5)。

Farrell,M.J.(1957). The Measurement of productive Efficiency，Journal of the Royal Statistical Society，Series A,General，Vol.120,Part 3，253-281，1957。

Hoy, W.K. & Miskel, C.G. (1987). Educational Administration: Theory, Research, and Practice (3nd ed). N.Y.: Randon House.

Roll.Y and Golany,B. (1993). Alternate Methods of Treating Factor Weights in DEA , OMEGA,Vol.21, No.1, 99-109。

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警勤區工作效率之研究-以臺中縣警察局為例

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