現場服務之RFID結合行動派工技術應用

Mobile Dispatch Access System For Field Service By Using RFID

曾錫鴻(tseng hsi hung)

指導教授 ： 曹世昌

亞洲大學/資訊學院/資訊工程學系碩士班/碩士(2007年)

摘要

因為本身任職於國內最大ISP服務企業之網路維運單位，主要工作重點是負責用戶終端設備供裝維運職務，而目前使用本公司固網及寬頻用戶數有一千萬戶以上，公司所投入之設備建設及維護成本最高，對於供裝維運業務以及用戶障礙查修等重點業務的執行效率當然要求嚴苛，所以必須要求準確的掌握現場人員動態，並提供用戶上網查詢預約查修時間及查修員動態，避免浪費時間等待，讓用戶能主動控制及調整事務排程，而現場服務管理系統能提供人員的工作績效查核統計及現場動態查詢，達到企業與客戶雙方最有效率的時間掌控。而本文探討的主題就在如何運用RFID技術應用於現場服務人員管理，利用行動化無線傳輸技術介接系統管理平台，透過無線終端設備 (PDA、NB)作為資訊互動介面，達到企業M化管理之技術理論與運作流程，並探討企業M化所能創造出的企業價值。

關鍵字

RFID ； 無線射頻 ； M化

並列摘要

As an engineer at the network operation &management department in the biggest ISP company in Taiwan, I am in charge of the installation and maintenance of the terminal equipments.So far there are more than ten million subscribers using our services, including fixed and broadband network, which invest most in equipment facilities. The execution efficiency in the customer network trouble shooting has been emphasized in installing and maintaining. Therefore the accuracy of the dynamic home service scheduling and voice message return-call for the first line servicemen have been managed strictly. It also provides our clients with dynamic query about the service availability, scheduling,status of servicemen so the clients can arrange scheduling in advance by telephone or cellular messages, and effectively manage the time-control between enterprise and customers.
This article focuses on how to apply RFID technique in managing the service schedules of the first line servicemen. By using wireless mobile data transmission techniques integrated with 3G PDA cell phone interface for information exchange, a mobilization enterprise management system can be implemented and achieved to create the value for the enterprise.

並列關鍵字

RFID ； Wireless Radio Frequency ； Mobilization

參考文獻

[7] 陳宏宇，RFID 無線射頻辨識系統入門。台北：松崗圖書，2005 年

[2] Dr. Bradley J. Bazuin, Department of Electrical and Computer Engineering ,College and Engineering Applied Science, RFID Radio Frequency Identification 2004 .

[6] 吳逸融，”企業導入行動科技關鍵性之策略因素”， 碩士論文，元智大學，2002 年。

[1] AIM-The Global Trade Assocation For Automatic Identification , RFID Technologies ， http://www.aimglobal.org/technologies/rfid(2006).

[3] Sybase Taiwan iAnywhere Solution (2006) ，線上檢索日期：2007 年3 月11 日 網址:http://www.sybase.com.tw/gvswse/site/tw/products_solutions/mobilesolutions.jsp