應用CMMI於改善國民小學班級經營規劃流程

Applying CMMI to Improve Elementary School Class Management Planning Process

曾章榮(Tseng Chang Jung)

指導教授 ： 廖岳祥

亞洲大學/資訊學院/資訊工程學系碩士班/碩士(2008年)

摘要

國小班級經營工作已經推行多年，在個案學校班導師的群體當中，不乏經驗豐富及愛心兼備的人才，班級經營也已經形成一種工作系統，成為支援正式課程九年一貫課程教學最重要的支援力量。但對新進教師或新接班的導師而言，缺乏明確的流程準則，難以發揮班級經營的成效，甚至影響到正式課程。

為促使班導師達成班級經營的工作目標，建立長遠的傳承，因此，如何讓班級經營計畫審查工作更系統化、科學化及客觀，成為本研究之目標。近年來，國際間普遍認同的能力成熟度整合模式，其中的"度量與分析"流程領域，可發展與維持上述的度量能力，並提供教育支援的資訊需求，以使各班班級經營計畫的規劃更完善。

2006年8月公佈的CMMI v1.2版的內容為本研究的版本，本研究運用導入CMMI5之度量與分析流程領域改善班級經營計畫書審查工作流程，並以IDEAL模式，於導入過程並借重平衡計分卡的架構，協助界定度量資訊需求目標，以發展度量分析能力，經導入後，證明確實能改善班級經營審查工作流程，並持續改善班級經營的績效。

關鍵字

班級經營 ； CMMI ； 度量與分析流程領域 ； 平衡計分卡 ； IDEAL

並列摘要

The classroom management has been run for years at the case study Elementary School, and there are some experienced and dedicated teachers successfully engaging in the management. Therefore, the classroom management becomes a work system backing up the K-9 education. However, for the green hands and first-time teachers, the classroom management is a task which they are incapable of working well; sometimes, it hinders their regular teaching.

To make the teacher achieve the goal, we suggest that the teacher make her/his own classroom management plan, and the management plan is reviewed by the Department of Academic Affairs, and then approved by the principal. The process enables the teacher to have a pre-understanding of her/his class and to prepare how to run her/his class ideally. However, the management plan only reviewed by the Department of Academic Affairs is too subjective. Thus, obtaining a more systematic, scientific and objective class management plan review system has become the objective of this research.

The CMMI version 1.2 released in August, 2006 is applied in this study. In this research, the Measurement and Analysis process area of CMMI is adopted to improve the review process of classroom management plan, and then the IDEAL model combined with Balance Scorecard is employed to assist in defining and measuring the objectives of information requirements, and moreover to develop the measurement and analysis abilities. According to the implementation results of this research, it can effectively improve the review process of class management plan, and also continuously enhance the performance of class management.

並列關鍵字

Classroom Management ； CMMI ； Measurement and Analysis ； Balance Scorecard ； IDEAL

參考文獻

[2] CMMI Product Team, Capability Maturity Model Integration, Version 1.1,CMMI-SW/SE/IPPD/SS, Staged Representation CMU/SEI, 2002.

[1] CMMI Product Team, CMMI for Development, Version 1.2 , CMU/SEI, August 2006。

[3] CMMI Product Team,” Appraisal Requirements for CMMI, Version 1.1”,CMU/SEI, 2001.

[4] 教育部，九年一貫課程國民中小學學校行政手冊，台北，2003。

[5] 教育部，國民中小學九年一貫課程暫行綱要，台北，2001。