- 學位論文
使用Web Services與RSS來改善資訊傳遞之研究
Improvement of Information Transmission Using Web Services and RSS
摘要
隨著時代的進步，企業開始做政策的改革，對外要做到顧客關係管理，提升顧客滿意與忠誠度；對內實行企業資源規劃，提供企業最佳的資源分配。這些年來企業也開始注重企業之間的合作，但是企業之間往往因為系統的不同造成資訊傳遞上的困難。關聯企業無法掌握其它上游企業的處理狀況或是即時資訊，對外部顧客或企業將無法提供產品的追蹤服務，這就是所謂的階層式的工作流程。階層式服務內的基層使用者常發生上層工作進度無法掌控，或是工作單位過多造成工作進度回報延遲。而企業資訊的相互傳遞又必須仰賴系統整合，資本不足的企業則因系統整合成本過高導致無法實施。 因此，我們提出一個以低成本的平台提供簡易的資訊傳遞。本研究主要針對多窗口資訊服務傳遞的問題做整合，提供一個RSS feed 管理平台，發佈RSS feed 寫入與訂閱功能，建立一個聯合的服務方式。透過Web Services 結合各公司的系統，讓各系統使用者使用其功能寫入訊息至RSS feed，顧客或外部企業只要訂閱RSS feed 即可得到資訊，使用RSS 技術不僅無垃圾郵件問題，訂閱者也能及時掌握服務提供者所給予的資訊，而Web Services 以元件方式支援企業系統，達成低成本、即時性的資訊傳遞。本研究希望藉由此RSS 平台提供企業另一個簡易的資訊的傳遞方式，讓企業間資訊傳遞不再因系統整合的成本而停滯不前。
並列摘要
With the time passed by, enterprises began improving of the policy. These enterprises must do the policy with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) for the enterprise to externally improve customers’ satisfaction and the enterprise to offer to internally allocate the resources, respectively. In past years, the enterprises began focusing on the cooperation among the enterprises, but the differential systems causes the message delivery interrupted. The related enterprise is unable to handle real-time management information of other the vertically related enterprises. It could not to provide the track service of the products for outside customers or enterprises. This is a hierarchical workflow, the basic user would not know the progress about the service done, and the progress could be delayed when the overwhelming tasks must be processed. The information of enterprises needed to be mutually transmitted by integrating systems among enterprises. Since the cost of system integration programs is too high, the enterprises could not implement the system integrating programs due to no money to pay. Therefore, we propose a platform for delivering the information simply with the low cost. This research focuses on how to transmit the information among the multi-channels. We offers one RSS feed management platform to publish RSS feed and write into RSS feed and subscribe the RSS feed in order to set up a combined service mechanism. We integrate each enterprise’s system through the web services to provide each user write information into the RSS feed. The customers or outside enterprises that only need subscribe RSS feed for receiving information. By using RSS technology, there would not be problem of commercial emails, the subscriber can manage the information that the service provider offers just in time. The Web Services supports component-based technology to the business system; it will get low cost and information transmitted in time. This research is to provide another simple way to transmit the information through the RSS platform, and make the information transmitted smoothly among the enterprises no longer due to the costly system integration programs.