隨著網路時代的來臨,促使資訊交流的速度變快,以及人類生活步調更加緊湊,網際網路已成為人類生活中快速獲取知識的重要管道。近年來,教育部積極推動「校園e化」,使得網際網路的建設成為一項校園重要的基礎建設。E化的校園除了擁有完善的網路設備,以及資訊專業人員之外,其流程管理亦相形重要,惟有各方面的密切配合,才能達到提升教學與行政資訊化的品質及組織競爭力。 目前,校園網路管理流程存在著許多問題,如使用管理流程未盡完善,以及維護管理流程不盡理想等問題,造成服務及維護管理品質不佳,進而造成有形及無形成本的增加。因此,爲了確保良好的服務與維護管理品質,必須建立一套持續改善的管理流程。 本研究應用IDEAL模式導入能力成熟度整合模式之組織流程專注流程領域於校園網路的管理流程中,以改善個案學校資訊處現有的管理流程模式,以提高校園網路的服務及管理品質。本研究所得之成果,將可作為校園網路管理流程改善之重要參考。
Under the era of internet, the speed of information exchange becomes faster, and the life tempo of human being is getting tighter; moreover, internet has become one of the fast channels to obtain knowledge. In recent years, the Ministry of Education actively promotes “e-Campus”, and therefore the construction of campus network has become an important infrastructure. E-Campus does not only need to install good network equipments and hire excellent professionals, but also good process management. Close collaborations among all aspects are the main factors to improve the qualities of computerized administration, teaching and learning supports, and to enhance the competitiveness of the organization as well. There are many problems existing in campus network management, for example, the deficient operation management processes and imperfect maintenance processes, may cause bad qualities of service and maintenance, and furthermore it will increase the visible and invisible costs of management. Hence, to ensure good management qualities of service and maintenance, constructing a continuous improvement process of management is necessary. In this research, IDEAL model is employed to combine with the Organizational Process Focus process area of Capability Maturity Model Integration (CMMI) to improve the existing management process of IT department at the university. The results of this research can be provided as a good reference for process improvement on campus network management in the future.