應用整合能力成熟度模型（CMMI）於醫療資訊系統開發流程改善之研究

Applying CMMI to Process Improvement in Developing Hospital information System

陳含迷(Han-Mi Chen)

指導教授 ： 廖岳祥

亞洲大學/資訊學院/資訊工程學系碩士班/碩士(2005年)

摘要

在國內市場規模日漸縮小的情況下，促進外銷機會與能力，進而走向國際合作已是必然趨勢；而大型專案日趨複雜化，除了要擁有品質掌控的能力，也需要更強更多的溝通介面，因此，專案開發流程所面對的是難度更高的全新挑戰。整合能力成熟度模型（Capability Maturity Model Integration, CMMI）除了強調組織內部流程制度的管理與持續不斷的流程改善，其公正客觀的評鑑方法，廣為世界各國所接受的成熟度等級認証結果，更是與國際業務相接軌的主要溝通界面之一。

有鑑於此，本研究針對新開發的個案進行導入CMMI的實作，根據資訊策進會的導入指引及IDEAL模式，以整合的專案管理這個流程領域作為流程改善的指標。本研究著重在單一流程領域的導入，因此採用「連續表述模式」，對於改善醫療資訊系統的開發流程，作一深入的探討與實作，証實了有效導入CMMI的方法，也發現CMMI的導入可以有效改善流程，而不會流於形式。

關鍵字

流程改善 ； 整合能力成熟度模型 ； 醫療資訊系統

並列摘要

Under the shrinking domestic market, promoting the opportunities and enhancing the ability of export trade, and furthermore requesting for international collaboration have become the tendency in the business environment in Taiwan. Besides, large-scale projects are more complicated day by day, not only better ability of quality control, but also stronger and more communication interfaces are needed, hence project development processes are facing tougher challenges. Capability Maturity Model Integration (CMMI) emphasizes on the internal process management and continuous process improvement of the organization, and its impartial and objective appraisal procedures and world-wide recognized maturity level accredited results are one of the important interfaces to bridge the international business.

Therefore, this research focuses on the practices of applying CMMI to the newly developed project according to the guidelines released by the Institute for Information Industry of Taiwan and IDEAL (Initiating, Diagnosing, Establishing, Acting, and Learning) model and uses Integrated Project Management process area as indicators of process improvement. Because of single process area is applied, the Continuous Representation of CMMI is adopted to improve the development processes in developing the hospital information system. Finally, some experiments are done in practices and results are discussed to prove that applying CMMI to the project development can improve the development processes effectively.

並列關鍵字

Process Improvement ； CMMI ； Hospital Information System

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