應用CMMI於望遠鏡作業流程改善之研究

Applying CMMI to Telescope Production Process Improvement

孫振民(CHEN-MIN SUN)

指導教授 ： 廖岳祥

亞洲大學/資訊學院/資訊工程學系碩士班/碩士(2006年)

摘要

隨著時代不斷演進，生產者已不再是屬於強勢的地位，同時也因為消費意識的抬頭，逐漸轉而成為消費者導向，生產者必須要提供量好、質精的產品，來吸引消費者的購買。為了能夠降低成本及提高利潤，縮短產品的作業流程及時間，成為製造者是一項重要的課題。現今國軍在不斷的組織變革後，逐漸強化快速反應的機動性，對軍品研發以及生產任務，也需要配合作戰型態的改變以及部隊的戰術變化，適時適切地提供各式的裝備供部隊使用。

雖然各項作業流程均已通過ISO的認證稽核，但經常是流於形式，通過ISO的認證也只是拿到一張入門票，卻無法有效且持續地改善作業流程。本研究利用能力成熟度整合模式（Capability Maturity Model Integration, CMMI）導入製造業的流程改善，希望藉由此種方式，跳脫ISO的迷思，作一深入的探討。經由實際案例驗證發現，透過CMMI的導入可以有效改善生產作業流程，同時也證明CMMI不只適用於軟體開發業，在應用於製造業的流程改善中，亦有顯著的成效。

關鍵字

能力成熟度整合模式、作業流程、流程改善、ISO

並列摘要

Under the fast changing business environment, the manufacturer is no longer dominant in the market. Oppositely, it has become the customer-oriented, and all the product requirements are proposed by the customers. The manufacturer has to provide quality products to attract the attentions of the customers. It can increase the sales rate of the products. To reduce the costs and increase the profit, reducing the process of product manufacture and production time have become very important issues. After the gradual reformation of the military organization, it enhances its agility and response rate. The research and development and the production of the military products are required to conform to changing war types and strategies of the troops. It should provide various weaponries for military in suitable types and at right time.

In spite of all the operation procedures are ISO-certified, it is usually formality, and it can not effectively and continuously improve the operation processes. In this research, Capability Maturity Model Integration (CMMI) is applied to the process improvement of the manufacturing industry to get rid of the illusion of ISO certification. The details will be elaborated in later chapters. In the case study, CMMI can improve the operation processes effectively. Therefore, it proves that CMMI is not only applicable to the software development industry, but also suitable for the process improvement in manufacturing industry.

並列關鍵字

CMMI, Operation Process, ISO, Process Improvement

參考文獻

13. 譚泉清，流程管理品質的褓母，寶發網路科技股份有限公司

14. 張容寬、謝忠穆，ISO 9000:2000品質管理系統，商周出版，2001。

10. 陳含迷，應用整合能力成熟度模型（CMMI）於醫療資訊系統開發流程改善之研究，臺中健康暨管理學院資訊工程學系，碩士論文，2005。

參考文獻

1. CMMI Product Team, "Capability Maturity Model Integration(CMMI), Version 1.1: CMMI for Systems Engineering,Software Engineering,Integrated Product and Proces Development, and Supplier Sourcing(CMMI-SE/SW/IPPD/SS, V1.1) Staged Representation", March 2002.