應用CMMI於速食連鎖店員工訓練流程改善之研究

Applying CMMI to the Staff Training Process Improvement of a Fast-food Chain

陳麗珠(ch'en li chu)

指導教授 ： 廖岳祥

亞洲大學/資訊學院/資訊科學與應用學系碩士班/碩士(2007年)

摘要

近年來，台灣經濟快速成長、國民所得提高、飲食習慣的改變與外食人口增加，使
得早餐速食連鎖店成長速度倍增。多數加盟店剛成立時，面臨許多經營上的困難，特別
以員工管理為主要議題。因此，本研究應用IDEAL 模式，導入能力成熟度整合模式
(CMMI)之組織訓練流程領域，以改善原有組織訓練流程。藉由流程改善建立完整的員
工訓練制度，強化員工的各項素質，進而提昇加盟店的競爭力。本研究分析之成果，將
可做為速食連鎖店之重要參考

關鍵字

CMMI、組織訓練流程領域、速食連鎖店、IDEAL

並列摘要

In recent years, due to the fast economy growth, higher national income, the change of
eat and drink habits, and the increment of eat-out population, the growth rate of breakfast fast
food chain increases rapidly. Therefore, this research applies the IDEAL (Initiating,
Diagnosing, Establishing, Acting, Learning) model in the Organizational Training (OT)
process area of CMMI (Capability Maturity Model Integration) to improve the training
processes of the organization. Through the process improvement, a complete staff training
system is built and the quality of staffs is enhanced, and furthermore the competitiveness of
the chain stores is increased. The results of this research could be a good reference for other
fast food chains.

並列關鍵字

CMMI, Organizational Training Process Area, Fast Food Chain, IDEAL

參考文獻

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