- 學位論文
應用CMMI提升高齡者照護系統品質之研究
Applying CMMI to Promote Elderly Healthcare System
摘要
目前台灣在健康照護方面，無論是制度、標準、規模，以及方式，和先進的歐美日等國家相比較都是落後的狀態，大部分的居家照護中心記錄方式仍採用紙張記錄，造成無論是在記錄，查詢與統計資料上，效率不彰，這樣對於高齡者的照護品質，以及照護中心的人事管理工作將是一大負擔。 在照護高齡者機構與規模不斷的增加與擴大，任何一位住民都希望得到最好的照護，為了改善國內對於高齡者照護中心的照護水準和品質，本研究利用戴明環(PDCA Cycle) ，導入能力成熟度整合模型(CMMI) ，並繪出魚骨圖(Fish Bone Diagram) …等軟體工程工具分析下，評估和改善開發高齡者照護系統的開發流程，開發一套高齡者照護中心的網站應用軟體，藉由這樣的軟體，能提高照護的效率與品質。 並研究使這套系統開發流程與產品品質的等級能夠達到CMMI成熟度2級(CMMI Level 2)以上，根據CMMI-SE/SW模型中：第二階的定義：已管理，一共有七個關鍵程序指標，本研究網站開發實際導入的個案中，將以需求管理(RM) 、專案規劃(PP) 、專案監控(PMC) 、流程與產品品質保證(PPQA) 這四個流程領域作應用。
並列摘要
The current state of health care in Taiwan is not as advanced as developed countries like America or Japan in the following aspects: system, standard, size and the method. Most health care centers still use paper and pencil as their recording method. Thus, it results in inefficiency in the aspects of recording, searching and computing for the for statistic data. Therefore, it’s not only a big burden for the quality of taking care of elders but the staff who work at the care centers. As both the size and number of the health care centers increase recently, each resident should receive care of better quality. In order to improve the quality and standard of the elder care centers in Taiwan, the study uses CMMI to judge and evaluate the care system situation of elder. By using the PDCA cycle and Fish Bone Diagram as our main analysis software tools, the goal of the study is to develop a web-based elder health care system that can assess and revise the procedures. It is anticipated that with such application, the efficiency and quality of the service can be improved. The research is to make the quality level of this software to be at least level 2 of CMMI. According to CMMI-SE/SW model, level 2 means “already being managed and there are 7 critical procedure indices. During the development of this system, we will focus on RM, PP, PMC, PPQA as the 4 main procedures in our actual application.