能力成熟度整合模式(Capability Maturity Model Integration, CMMI)提供流程發展時所需的指引,流程是組織持續改善的要素之一,我們應該建立並維護一個計劃來管理我們的工作,其目的在於提供指引以改善組織流程,以及發展、取得及維護產品或服務的管理能力。其公正客觀的評鑑方法,廣為世界各國所接受的成熟度等級認証結果,更是與國際業務相接軌的主要溝通界面之一。 本研究針對目前進行癌症登記作業導入CMMI的實作,根據資訊策進會的導入指引,以建構管理流程領域作為指標,著重在單一流程領域的導入,因此採用「連續表述模式」作為改善癌症作業系統流程的基礎架構,進行個案實作與深入的探討,研究結果有效導入CMMI的方法,也發現CMMI的導入可以有效改善流程,使作業上有遵循的標準與依據。
CMMI provides essential guidance for the procedural developmental needs, and process is one of the main ingredients for a continual organizational improvement. Thus it is important to establish and maintain a project for managing our work with aim on providing guidance for organizational process improvement, development, and to obtain and maintain product and service managing capability. The objective evaluation method and it’s widely accepted validation standard by the international community further strengthen its role as the main communication channel for any international marketing related events. The research object is targeted on the introduction and implementation of CMMI into current “Cancer Registry” registration process. Based on INSTITUTE FOR INFORMATION INDUSTRY’S implementation standard and guidance with aim on establishing a managing process within one single procedural domain, thus selected Continuous Model as the fundamental structure for improving on current cancer case operating system process. Utilizing actual case coupling with in-depth analysis for a recommendation of the most effective method on implementing CMMI; and concurrently discovered that the implementation of CMMI will effectively improve the process as well as establishing operating standard and guidance.