應用CMMI於手機功能需求發展之研究

An Application of CMMI to the Requirements Development of Cellular Phone Handset Functions

洪碧霞(hung pi hsia)

指導教授 ： 廖岳祥

亞洲大學/資訊學院/資訊科學與應用學系碩士班/碩士(2007年)

摘要

近年來，手機功能日新月異，相關的開發流程因開發者或開發組織不同，而有所差異。在手機功能無法滿足市場需求時，開發者嘗試將手機功能開發流程做改善。本研究藉由能力成熟度整合模式(Capability Maturity Model Integration, CMMI)的需求發展(Requirement Development, RD)，改善手機功能開發流程，使手機功能開發能滿足顧客需求。
此外，品質機能展開(Quality Function Development, QFD)的本質主要是反應出顧客
的需求，同時也是顧客滿意的最佳代名詞。品質機能展開(Quality Function Development,QFD)在整合產品的開發、設計、製造及市場行銷上，都普遍被企業界應用。
本研究藉由CMMI 的連續式表述模式中的需求發展流程領域作為基礎，使用品質機能展開(Quality Function Development, QFD)將手機功能發展做完善的分析，並配合手機功能設計上的特性做評估，評估之結果，再以決策分析的工具--SWOT 分析，分析各決策的優缺點，最後再決定採取的方案。在改善過程中，可以縮短開發的時間，減少開發成本的支出且能夠快速研發新的功能，所以可做為手機發展流程導入CMMI 的一個依據。

關鍵字

CMMI、需求發展、品質機能展開、SWOT分析

並列摘要

Functions of cellular phones are changing with each passing days, and the developing processes of them are different depending on different developers. Once the functions of a cellular phone no longer meet customers’ requirements, developers will try to do some modifications on the developing procedures. This study aims to improve the developing procedures of cellular functions by adopting the Requirement Development (RD) of Capability Maturity Model Integration (CMMI), attempting to make the functions meet consumers’ requirements.
The essence of Quality Function Development (QFD) is to tell what the consumers need.
This term also best represents consumers’ satisfaction. Generally, QFD is well adopted by every enterprise to develop, design, manufacture, and sell integrated products.
Based upon the RD of CMMI continuous representation model, this study applies QFD to give a complete analysis of the development of cellular phone functions. We would also evaluate the design of the phones, and then analyses the results by means of SWOT. SWOT helps to distinguish the advantages and disadvantages of each strategy, and after that, the best proposal would come out. In the procedure of cell phone function modifications, developers could save not only time but also cost to develop a new function. Therefore, the development of cellular phone functions could be a basis for combining CMMI and the developing of cellular phones.

並列關鍵字

CMMI、Requirement Development、QFD、SWOT Analysis

參考文獻

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