應用CMMI於電子製造業之建構管理

Applying CMMI to the Configuration Management in an Electronic Manufacturing Firm

鐘原卿(Yuan Ching Chung)

指導教授 ： 廖岳祥

亞洲大學/資訊學院/資訊工程學系碩士班/碩士(2006年)

摘要

在微利的時代，國內同業之間相互競爭且市場規模日漸縮小的情況下，進入國際市場且提升國際競爭力，已成為必然的趨勢。能力成熟度整合模式（Capability Maturity Model Integration, CMMI）除了提供流程發展時所需的指引，且能幫助組織發展內部流程制度建立的管理能力，與提供持續不斷的流程改善。其公正客觀的成熟度等級認證結果，廣為世界各國所接受，更是一個可做為與國際業務相接軌的主要溝通界面。

取得CMMI認證，將是我國資訊產業之能力成熟度獲得國際肯定，站上國際舞台必經之路。近年來，在資策會及相關單位的輔導下，CMMI的推動在國內已經有了初步的成果，且將逐漸使我國資訊產業與全球接軌。

本研究是針對一電子製造廠之新產品開發，利用CMMI的導入實作，並參考資訊策進會的導入指引，且著重在單一流程領域的導入，以建構管理流程領域作為指標。因此，採用「連續表述模式」，作為加強新產品開發作業流程改善的基礎架構，進行個案有效導入CMMI之實作與深入的探討。本研究結果發現CMMI的導入，確實可以有效地改善作業流程，使作業上有遵循的標準與依據。

關鍵字

能力成熟度整合模式 ； 建構管理 ； IDEAL ； 流程改善

並列摘要

Under the age of micro profits, the domestic enterprises compete with each other in the shrinking market. It is inevitable trend to develop international market to strengthen the organization’s competitiveness. CMMI not only provides the direction of development processes, but also helps the organization to develop and improve the management of internal processes instantly. Its impartial and objective gradational certification is recognized by most of the countries in the world. In addition, it is also one of the main communication interfaces to international business.

It is necessary to get the certification of CMMI to demonstrate the ability and maturity of information technology of Taiwan. Recently, due to the promotion by Institute for Information Industry and related organizations, there are some preliminary achievements of CMMI applications in Taiwan. It will make the information technology industries of Taiwan connect with those of other countries in the world.

This research focuses on a case study of new products development applying CMMI and the guidelines of Institute for Information Industry, Taiwan in an electronic manufacturing firm. It chooses single process area, which is Configuration Management Process Area of CMMI. Hence, Continuous Representation of CMMI is adopted to enhance the process improvement of the new products development. The results of this research show that the application of CMMI can certainly and effectively improve the processes, and CMMI can be used as an operation standard.

並列關鍵字

CMMI ； Configuration Management ； IDEAL ； Process Improvement

參考文獻

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[1] A. C. Hyde, “The Proverbs of Total Quality Management : Recharting the Path to Quality Improvement in the Public Sector” , Public Productivity & Management Review, Vol.16, No.1, pp.25-37.

[2] Bob McFeeley, IDEALSM: A User’s Guide for Software Process Improvement, SEI, 1996.