民意代表領導力與服務處團隊合作對組織績效之影響—以服務處員工感知的調查分析

The Influence of a Political Representative’s Leadership and Staff’s Teamwork on Organizational Performance - A Survey of Staff’s Perception in Constituency Office

左毅(Yi Tso)

指導教授 ： 吳天方

亞洲大學/管理學院/經營管理學系碩士在職專班/碩士(2011年)

摘要

台灣政黨政治的發展，歷經政黨輪替、立委席次減半與五都改制後民意代表席次銳減，在在顯示競爭之激烈。民意代表在監督政府與處理選區服務之優劣，除影響本身政治前途外，亦對國家建設與發展，極具影響力。為了能夠處理日益龐大的選民服務及問政工作，聘用專業助理有其必要性，整體服務團隊的和諧與合作更能彰顯組織績效。本研究採用問卷調查法之量化研究，探討民意代表領導力與服務處團隊合作對組織績效之影響。普查全體立法委員與直轄市市議員的服務處主任或資深助理，計發放問卷424份，有效回收問卷256份，有效問卷回收率為60.38％。經獨立樣本t檢定、單因子變異數分析與結構方程模式等統計方法加以實證分析，得研究結果：(1)民意代表領導力對服務處團隊合作有正向影響；(2)服務處團隊合作對服務處組織績效有正向影響；(3)民意代表領導力對服務處組織績效有正向影響；(4)服務處團隊合作對民意代表領導力與服務處組織績效具有部分中介效果；(5)不同助理屬性對領導力、團隊合作、組織績效有顯著差異。

關鍵字

領導力 ； 團隊合作 ； 組織績效 ； 民意代表

並列摘要

The development of party politics in Taiwan has experienced on alternation of political parties, a-50% decrease of legislative members, and also a decrease in the member of municipal councils. All of these facts represent fierce competition. How well a congressman supervises the government and constituency services not only affects his political prospects but also has deep influence on the construction and development of this country. In order to handle the growing constituency services and political issues, it is necessary to hire professional assistants to improve the performance of the whole service team by improving harmony and the cooperation within the team. This research uses a quantitative survey, by questionnaire, to probe the influence of a political representative’s leadership and staff teamwork on the organizational performance. To assess all of the legislative members and municipality’s councils: 424 questionnaires were sending with 256 (60.38%) being returned and effective. By using the statistic methods of independent samples t-test, analysis of variance (ANOVA), and structural equation modeling (SEM), the research results are interpreted as: (1) The political representative’s leadership has a positive effect on the teamwork of the staff; (2) The teamwork has a positive effect on the organizational performance of constituency office; (3) The political representative’s leadership has a positive effect on the organizational performance of constituency office; (4) The teamwork of the constituency office has a partial mediation on the representative’s leadership and the constituency office’s organizational performance; (5) Different types of assistants have a significant effect on the leadership, the teamwork and the organizational performance.

並列關鍵字

Leadership ； Teamwork ； Organizational Performance ； Political Representative

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