跨國虛擬團隊互動與效能之關係研究

A Study of the Relationships between the Interaction and Effectiveness in Global Virtual Team

王精文(Ching-Wen Wang) ； 廖述嘉(Shu-Chia Liao) ； 范凱棠(Kai-Tang Fan) ； 李珍玫(Chen-Mei Li) ； 林栢章(Po-Chang Lin)

《資訊管理學報》 16卷2期 (2009/04) Pp. 1-24

https://doi.org/10.6382/JIM.200904.0001

摘要

隨著網路資訊科技的進步與全球化市場趨勢，跨國虛擬團隊已成為企業結合各地人才共同工作的新團隊型態。因此，如何去瞭解跨國成員間的合作情況，找出能促進團隊表現的關鍵要素，仍是一個尚待發展的重要議題。本研究探討跨國虛擬團隊互動對團隊效能的影響情況，以及系統使用度對團隊效能之干擾作用。使用實驗設計與質性分析方法，以台灣和美國的大學研究生共同組成九個跨國虛擬團隊，透過群體決策支援系統的輔助，進行約二個半月的線上會議與實驗任務。研究結果顯示團隊互動能正向提升團隊績效、團隊信任及合作滿意度，並當團隊互動與成員的系統使用度愈高時，則能更增強團隊績效；此外，不同兩國文化下的團隊成員有不同的團隊評價、資訊使用習慣及參與度，而高與低互動團隊在成員背景、任務結果及合作上也有所差異。

關鍵字

跨國虛擬團隊 ； 團隊互動 ； 團隊效能 ； 群體決策支援系統

並列摘要

With the swift progress of network technology and the trend of globalization market, global virtual team (GVT) has become a new teamwork model, which enterprises call specialists from multi-nations to collaborate. Hence, we really need to understand the cooperation situation of GVT and to discover some key factors of promoting GVT performance. The purpose of this research is to investigate the influence of GVT members' interaction on team effectiveness and the moderating effect by the members' usage degree of Group Decision Support System (GDSS). In the study, both experiment design and qualitative methods were adopted, and graduate students form Taiwan and U.S.A were organized into nine GVT, then each team was asked to participate in on-line meetings and to finish experiment tasks through using the GDSS about two and a half months. The results show that members’ interaction has positive influence on the team performance, team trust, and cooperative satisfaction, and the team performance is enhanced when both members' interaction and GDSS usage are high. Besides, two national team members are not alike on the appreciation for team, the habit of using IT, and the meeting participation rate. The team members' background, the task outcomes, and the team cooperation also have difference between high and low degree interaction team.

並列關鍵字

Global Virtual Team ； Team Interaction ； Team Effectiveness ； Group Decision Support System

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