工作滿意、組職公平與組織公民行為關係之研究

Job Satisfaction, Organizational Justice and Organizational Citizenship Behavior

楊濱燦(Bin-Tsann Yang) ； 謝庭華(Ting-Hua Hsieh)

《文大商管學報》 8卷1期 (2003/04) Pp. 39-54

https://doi.org/10.30163/BR.200304.0003

摘要

本研究之主旨係針對工作滿意與組織公平二變項對組織公民行為之相對影響效果進行探討。透過台北地區百貨公司銷售專櫃之銷售服務人員及其資深櫃長之312份配對問卷進行分析。研究結果顯示，工作滿意變項對於利於他人之公民行為具有單獨的解釋能力，而組織公平變項則對利於他人之公民行為並沒有單獨的解釋力；且工作滿意比起組織公平而言，對於利於他人之公民行為具有較強的相對效果存在。此外，在利於組織之公民行為的解釋上，工作滿意變項對於利於組織之公民行為具有單獨的解釋能力，而組織公平變項則沒有；且工作滿意比起組織公平而言，對於利於組織之公民行為具有較強的相對效果存在。

關鍵字

工作滿意 ； 組織公平 ； 組織公民行為

並列摘要

The purpose of this present study was to examine the relative effects of job satisfaction and organizational justice on organizational citizenship behavior. Three hundred and twelve matched data from salespeople and supervisors of department stores in Taipei was analyzed to explore the research problem. Results indicated that the effects of both job satisfaction and organizational justice on OCBI was significant, but the relative effect of job satisfaction was stronger than organizational justice. On the other hand, the effect of job satisfaction on OCBO was significant, but the effect of organizational justice on OCBO was not.

並列關鍵字

job satisfaction ； organizational justice ； organizational citizenship behavior

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