主計人員性格調節過程中情緒耗竭之研究

The Study of the Moderating Effects of Employee Personality on the Process of Emotional Exhaustion

翁志成(Chih-Cheng Weng) ； 簡俊成(Chun-Cheng Chien)

《中華管理學報》 4卷1期 (2003/03) Pp. 1-19

https://doi.org/10.30053/CHJM.200303.0001

摘要

本研究目的在驗證矩陣式組織結構下，角色衝突、組織承諾、離職意願之間的相互關連性。以工業技術研究院員工為例，進行問卷調查，取得251份有效樣本。而用於樣本之統計分析方法包括信度分析、因素分析、次數分配、敘述統計、回歸分析、T檢定、變異數分析、Scheffe比較法進行分析，因而取得如下之主要實證結果：1.矩陣式組織結構下之員工，其角色衝突對組織承諾成負向影響。2.矩陣式組織結構下之員工，其角色衝突對離職意願成正向影響。3.矩陣式組織結構下之員工，其組織承諾對離職意願成負向影響。

關鍵字

角色沖突 ； 工作／家庭沖突 ； 員工性格 ； 情緒耗竭

並列摘要

The purpose of this study was to examine the relationships among roleconflict,organizational commitment and intent to quit under matrix organizationalstructure and used employees from Industrial Technology Research Institute asexamples.Making a survey of collecting 251 effective samples.The statistical methodsused in samples analysis include Reliability Analysis,Factor Analysis,FrequencyDistribution,Descriptive Statistics,Regression Analysis,T-test,Analysis ofVariance,and Scheffe's Comparison.Therefore,We got the major conclusions asfollows:1.It appears negative influence for employees' role conflict to organizationalcommitment under matrix organizational structure.2.It appears positive influence for employees' role conflict to intent to quit undermatrix organizational structure.3.It appears negative influence for employees' organizational commitment tointent to quit under matrix organizational structure.

並列關鍵字

Role Conflict ； Work/Family Conflict ； Employee Personality ； Emotional Exhaustion