婚姻暴力受虐婦女接受鄉鎮市區調解委員會調解滿意度影響因素之分析

An Empirical Study on Clients' Satisfaction with the Localized Mediation Council in the Cases of Marital Violence

黃翠紋(Tsui-Wen Huang)

《犯罪學期刊》 6卷1期 (2003/06) Pp. 67-101

https://doi.org/10.29607/ZHWHGX.200306.0003

摘要

由於婚姻暴力常造成被害人身心與生活上長期與短期的傷害，使得許多國家在回應此類暴力行為的政策上出現變革。在處理的方式上，有些國家（如我國）為了對於婚姻暴力的被害人有更為完善的保護，乃透過立法行動，制定專法以利國家力量介入處理婚姻暴力問題。但另一方面，隨著愈來愈多的婚姻暴力案件進入到刑事司法程序中，使得許多人注意到它對於被害人及其家庭所造成的負面影響，及可能的二度傷害。因此，亦有人主張，在婚姻暴力問題的處理上，訴諸於法律的始點愈晚愈好。事實上，在婚姻暴力事件處理中，對於被害人之保護，以及使用刑罰來追訴施虐者固有其必要。但並非一味排除調解制度的適用，在某些案件中，調解措施仍有其必要性。目前台灣地區有關婚姻暴力事件之調解，主要係仰賴各鄉鎮市區調解委員會進行調解，為使調解制度符合實際需求，應對被害人接受此類調解的情形及其滿意度加以研究，以期能夠解決更多被害人的問題。因此，本研究乃對二二七位有接受鄉鎮市區調解委員會調解經驗之受虐婦女進行研究，以了解其對於所接受調解的滿意度。本研究發現，對於調解委員滿意度、婚姻關係回復可能性、對於調解環境滿意度，以及對於調解委員的期待等四個變項對於受虐婦女接受調解的滿意度最具有預測力。因此，調解措施除可用於處理較不嚴重的婚姻暴力型態之外，為提升調解之滿意度與成效應該儘速提升調解人員素質，而對於調解會議進行場所亦應妥善規劃。

關鍵字

婚姻暴力 ； 調解 ； 家庭暴力防治法 ； 鄉鎮市區調解委員會

並列摘要

Since marital violence may generate long or short terms harm to victim in his or her body and life, many countries has changed their responses to this violence issue. Some countries (including Taiwan) attempt to provide more complete protection to victims of marital violence through specific legislations. More and more marital violence cases entering criminal justice system, however, makes victims and their families influenced by its negative effects, even second-time injuries. Therefore, some people argue that later applying to legal process, the better for parties of spouse violence.Criminal sanctions are necessary in dealing with marital violence cases, but it does not mean mediation approaches should be excluded. Actually, mediation approach is more effective in some marital violence cases and should not be neglected. In Taiwan, localized mediation councils are the primary system dealing with the mediation affairs of marital violence. In order to increasing clients' satisfaction with the service of the system, research on the effectiveness of the system is crucial. This study surveyed 227 clients who have been served by the system.The purpose of this study is to explore the level of clients' satisfaction with the mediation system. According to the empirical data of this study, the qualification of mediator, possibility of marital recovery, mediating environment, and the expectation to mediation council are the most predictive criterion of the clients' satisfaction. Accordingly, improving the qualification of mediator and mediating environment will be helpful to increase clients' satisfaction.

並列關鍵字

Marital Violence ； Mediation ； Anti Domestic Violence ； Mediation Council

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