性侵害案件一站式服務內涵之初探－以台北市為例

政府的任何創新決策除必須滿足民眾需求外，也須尋求最有效率、最低成本的方式來滿足民意要求，臺北市「性侵害案件一站式服務」遂因應而生。一站式服務係以跨網絡整合性處理、專責處理核心概念，強調以被害人為中心，結合警政、社政、醫療團隊、檢察官各系統集中提供服務，一改過去必須分別在醫院、警察局、地檢署等地往返奔波等不便，減少被害人重複陳述案情，並在同一地點由檢察官親臨或傳真指揮警政及社政人員進行偵訊，偵訊過程中同步進行之錄音、錄影光碟，完整提供予檢察官及法官，避免再次詢問被害人相同問題，並減少傳訊次數，給予受害人「全程陪同」、「專業對待」，並儘速進入司法偵辦程序的一種創新作為。本研究根據學理研究並採用SWOT分析法找出「性侵害案件一站式服務」之優勢、劣勢、機會及威脅，再依跨域網絡組織之特殊性採深度訪談之研究方法邀請社工、警政、檢察及醫療等4個單位之專業人士為訪談對象，並從法治執行面、服務運作面及跨域協調面等三個面向研擬建議，作為政府當局未來參考及努力的方向。

關鍵字

性侵害；一站式服務；性侵害案件一站式服務

並列摘要

For a new policy that is catered to the needs of the citizen, it not only has to address that special need, the cost and the efficiency of its execution is under strictest scrutiny. Therefore the idea the One Stop Service for Victims of Sexual Assault was born. With the whole service system designed according to the victim's needs, the ”one stop service” employs cross-network synergic handling and specific management of core concepts by combining the police system, the social system, and the medical system, and prosecutors into a collected service taskforce, to completely overhaul the original practices that inconvenienced the victims traveling between hospitals, police stations, district prosecutor's offices, and avoid putting the victims through the mill of repetitious recounts of the process of assaults. Through this new design, the victim is able to be interviewed, in the same venue, in person by prosecutors, or by police or social workers with the guidance of prosecutors through faxes. These interviews are also recorded, and could later be provided to prosecutors and judges, which can thus save victims from being summoned too many times for the same interviewing processes. And the design also ensures that during the interviewing processes victims are not left alone facing their interviewers and are also treated professionally. One Stop Service also endeavors to hasten the processes so that cases can be taken to judicial processes including investigation, interrogation as soon as possible. This study conducts the SWOT analysis to identify advantages, disadvantages, opportunities, and threats of the One Stop Service for Victims of Sexual Assault, in addition to in-depth interviews carried out on professionals including social worker, police officer, prosecutor, and medical personnel according to the uniqueness of cross-network organizations. Afterwards, the study also provide advices from the perspectives of judicial practices, service operations, and interdisciplinary coordination for the government as references.