A Qualitative Approach to Exploring a Trucking Company's True Priority of Safety from the Lone Worker's Perspective

目前有關組織安全氣候如何影響獨立工作者的相關研究極少。本研究是一項廣泛研究中的第一步，以量表來評估評估貨運業組織安全氣候，調查的結果將可用來增進工業組織安全氣候和組織安全文化。本研究的目的在於探索當獨立工作者形成對公司重視安全問題的認知時，什麼是影響他們考慮的主要因素？我們的目標是在於設計一套針對獨立工作者是否能和非獨立工作者同樣能感受到組織內的安全氣候的問卷。本研究收集了在美國一家大型貨運公司和兩個貨運休息站裡53個貨車司機半結構式訪談的紀錄。100個有意義的陳述（包括54個針對整體公司的全面觀點（組織階層）、39個調度員／直接主管（群體）的看法，和7個針對公司與調度員之間的互動）在面談後被確認並編輯，進而用於設計一個針對貨運業安全氣候的量表。研究人員擷取了和組織安全氣候相關的主題：三個主要針對最高領導階層的主題包括工業安全的相對優先順序、政策／工時記錄表的違規，以及安全有關規定與實務；三個主要針對直接主管階層的主題包括主管是否對員工有支持和關心、工業安全的相對優先順序、以及政策／工時記錄表的違規。針對各級主管間相關的意見主要包括兩個主題：各級主管間是否有一致性，和主管是否持續推廣工業安全。學術上三項工業組織安全氣候成因的理論被用於解釋所延續出來的主題。

關鍵字

組織安全氣候；移動獨立工作者；半結構化訪談；貨運業

並列摘要

Little research has been done to examine how a company's safety climate influences lone workers (those whose job involves long stretches of time alone). This study was the first phase of a broader project to develop a scale to evaluate safety climate for the trucking industry and, ultimately, the survey results will be used to initiate safety climate and culture changes. The purpose of the current study was to explore what key factors or indicators lone workers (e.g., truck drivers) consider when forming their perceptions about company safety. Our goal was to design a set of items particular to this industry for a questionnaire which could be used to explore whether lone-working truckers develop a sense of safety climate the same as do workers in close proximity. Fifty-three semi-structured interviews were conducted at one large trucking company and two truck stops in the US to gather qualitative information. A list of 100 meaningful statements (54 regarding overall company-level (organization) perspective, 39 for the dispatcher/direct supervisor-level (group) perspective, and 7 regarding company vs. dispatcher interactions) were identified and compiled from the interview results to serve as a basis for developing a safety climate scale specific for the trucking industry. Major themes were extracted by the research team based on the statements: the top three themes for organizational-level safety climate were Relative Priority of Safety, Policy/Log Violations, and Safety Rules and Practice; the top three themes for dispatcher/group-level safety climate were Supportiveness & Caring, Relative Priority of Safety, and Policy/Log Violations; and the two major themes regarding company vs. dispatcher interactions were regarding Internal Consistency and Supervisory Care Promotion. Three approaches of the etiology of climates were used to explain these recurring themes.

並列關鍵字

Safety Climate ； Mobile Lone Worker ； Semi-structured Interview ； Trucking Industry

國際替代計量

A Qualitative Approach to Exploring a Trucking Company's True Priority of Safety from the Lone Worker's Perspective

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