旅客對高雄捷運延誤忍受時間暨紅橘線轉乘期望等候時間之研究

The Passenger's Toleration for Delay Time and Transfer Waiting Time in Kaohsiung Mass Rapid Transit

鄭啓瑞(Chi-Ruey Jeng) ； 邱文和(Wen-Ho Chiu) ； 許倉榮(Chang-Jung Hsu)

《服務業管理評論》 10期 (2012/12) Pp. 99-117

https://doi.org/10.29858/SIMR.201212.0004

摘要

本研究旨在探討高雄捷運乘客對於列車延誤時間之可忍受度，及紅橘線間轉乘候車時間之期望值。在列車延誤時間忍受度部份，從統計結果可以看出，有無提供補償措施，期望值並沒有太顯著的差異。而在紅橘兩線之間轉乘的期望候車時間，大致上與捷運的班次間隔相符，顯示目前高雄捷運的列車班距應可符合旅客之期待。

關鍵字

高雄捷運 ； 轉乘候車 ； 列車延誤

並列摘要

The purpose of this study is to investigate the Kaohsiung MRT passengers' expected value of the tolerable waiting time for the train delays, and the expected transfer waiting time between Orange line and Red line. We found that there are no statistically significant differences in the tolerable waiting time for the train delays, no matter with or without compensation measures when delay occours. The expectation of the transfer waiting time between Orange line and Red line is broadly consistent with the Kaohsiung MRT train headway. It means that the current Kaohsiung MRT train frequency should be able to meet travelers' expectations. This research is focus on the passenger toleration of train delay time and the expected transfer waiting time between Orange line and Red line, Kaohsiung MRT System. We found that there is no significant difference between providing delay compensation or not. And the passenger expected transfer waiting time is very close to the train headway in recent Kaohsiung MRT operations.

並列關鍵字

Kaohsiung MRT ； transfer ； train delay