製造業之經營品質管理實務探討

馮瑞玉（2002）。服務業品質管理系統之構建與實證研究〔碩士論文，中原大學〕。華藝線上圖書館。https://doi.org/10.6840/cycu200200351
林兆明（2006）。漫談品質技術與品質工具。品質月刊，42(10)，60-62。https://doi.org/10.29999/QM.200610.0013
蔡文豐（2005）。製造業品質管理制度、品質文化與品質管理績效相關之研究。建國科大學報，24(4)，209-222。https://doi.org/10.6995/JCTU.200507.0209
Cheong, S. K. (1999). Implementing total quality management in estate management company [master's thesis, The University of Hong Kong]. Airiti Library. https://www.airitilibrary.com/Article/Detail?DocID=U0029-1812201200000304
Poon, P. Y. (2003). A study of total quality management and its application in the privateproperty management company [master's thesis, The University of Hong Kong]. Airiti Library. https://www.airitilibrary.com/Article/Detail?DocID=U0029-1812201200002831