This study attempts to explore the relations between the inertia of the relevance of customer loyalty, and identified the impact of the two variables before because of variables, and compares the impact of banking and Internet banking entity customer relationship and customer loyalty relevance of the habitual mode of difference. In this study, banking and Internet banking entities for the study of consumers, made 172 and 154 valid questionnaires respectively, through the analysis of structural equation model, In general, the frequency of use and convenience of the customer service relations have significantly affected inertia, and the relations between the inertia of a significant impact on customer loyalty. In addition, the frequency of use, bank interest rates and fees for banking entity customer relationship inertia of the formation of a more significant influence, and the frequency of use and convenience of services for Internet banking customer relationship inertia of the formation of a more significant influence.