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研究生: 林劭芸
Lin, Shao-Yun
論文名稱: 個性咖啡店體驗影響再購買意願及口碑傳播之研究
A Study of Coffee Shop Experience Influences on Repurchase Intention and Word of Mouth Communication
指導教授: 周世玉
Chou, Shih-Yu
學位類別: 碩士
Master
系所名稱: 管理研究所
Graduate Institute of Management
論文出版年: 2020
畢業學年度: 108
語文別: 中文
論文頁數: 59
中文關鍵詞: 口碑意願再購買意願品牌依附個性咖啡店顧客滿意體驗行銷
英文關鍵詞: Brand Attachment, Customer Satisfaction, Experience marketing, Individual Coffee Shop, Repurchase Intention, Willing to Buy Again
DOI URL: http://doi.org/10.6345/NTNU202000893
論文種類: 學術論文
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  • 由於現代人對咖啡的需求日益漸增,各式各樣咖啡廳林立。從之前的文獻中可以發現,較少是以個性咖啡店為主體去探討體驗行銷的部分。本研究是要探討以個性咖啡店為主軸,運用體驗行銷的方式,藉由品牌依附和顧客滿意來了解再購買意願和口碑意願。而在本研究從研究背景和研究動機說明此類型的咖啡店獨特之處及與之前文獻的不同之處,在研究目的說明個性咖啡店的定義,以及如何去運用,研究方法可以了解研究架構、研究假設及問卷設計,說明統計分析工具是如何運用,在 R 語言環境中執行 PLSPM,基於 5,000 個脫靴樣本對參數進行估計。最後結論可以了解一開始設計的架構是可行的,並了解本次研究中所得到與以往文獻的不同及彌補之處。

    Due to the increasing demand for coffee by modern people, there are many coffee shops. It cannot be found from the previous literature that gradually explore the part of experience marketing with individual coffee shop. This research is to explore the use of individual coffee shops as the main axis, and use the experience marketing to understand the repurchase intentions and word-of-mouth through brand attachment and customer satisfaction. In this study, the research background and research show that this type of coffee shop is unique and different from the previous literature. The purpose of the research is to explain the definition of individual coffee shop and how to use it. The research method can understand the research structure, research hypothesis, and design of our questionnaire, also it can illustrate how our statistical analysis tools are used. Estimation of the parameters was based on 5,000 bootstrapping samples by performing the PLSPM package in an R language environment. Finally, it may be possible to understand that the architecture we designed at the beginning is feasible, and to understand the differences and replacements of the previous literature obtained in this study.

    第壹章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 3 第三節 研究流程 5 第貳章 文獻探討 6 第一節 個性咖啡店 6 第二節 體驗行銷 7 第三節 咖啡店體驗 10 第四節 品牌依附 12 第五節 顧客滿意 15 第六節 再購買意願 17 第七節 口碑意願 20 第參章 研究方法 24 第一節 研究架構與研究假設 24 第二節 研究變數與問卷設計 25 第三節 研究對象與資料蒐集過程 26 第四節 統計分析工具 27 第肆章 研究結果 29 第一節 樣本的敘述統計分析 29 第二節 信度與效度分析 32 第三節 結構模型估計和假設檢驗 36 第四節 效果分析 41 第伍章 結論與建議 43 第一節 研究結論 43 第二節 討論和管理意涵 43 第三節 研究限制與建議 46 第四節 未來研究方向 47 參考文獻 48 英文文獻 48 中文文獻 53 附錄:研究問卷 54

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