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研究生: 李宜嬬
Li, Yi-Ru
論文名稱: 行政機關公務員選擇遠距辦公影響因素之研究
A Study on the Influencing Factors of the Public Service Workers Choosing Telework in the Government Agency
指導教授: 林弘昌
Lin, Hung-Chang
口試委員: 張文龍
Chang, Wen-long
張玉山
Chang, Yu-Shan
林弘昌
Lin, Hung-Chang
口試日期: 2022/01/19
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系人力資源發展碩士在職專班
Department of Technology Application and Human Resource Development_Continuing Education Master's Program of Human Resource Development
論文出版年: 2022
畢業學年度: 110
語文別: 中文
論文頁數: 91
中文關鍵詞: COVID-19行政機關遠距辦公解構計畫行為理論
英文關鍵詞: COVID-19, administrative agency, Telework, Decomposed Theory of Planned Behavior
研究方法: 調查研究
DOI URL: http://doi.org/10.6345/NTNU202200396
論文種類: 學術論文
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  • COVID-19傳染性肺炎讓各地政府、各國企業均紛紛啟動遠距辦公(Telework)。本文透過「解構計畫行為理論」(Decomposed Theory of Planned Behavior, DTPB)架構,探討影響公務員選擇遠距辦公之影響因素,進而預測其遠距辦公的使用意圖程度。為達上述研究目的,本研究於2021年4月中旬至5月上旬於網路平台發放「公務員使用遠距辦公之意願調查」問卷,以期研究結果能推論至相關議題上,計有492人接受填答,刪除答題不完整之無效問卷後,計439份有效問卷,有效樣本達89.2%,有效資料透過SPSS與AMOS統計軟體進行分析。研究結果發現感知有用性、上級影響、自我效能、資源便利條件、態度、主觀規範、認知行為控制對公務員選擇遠距辦公之意願具正向顯著結果。希望本研究能夠進一步了解機關同仁對於遠距辦公的感受,提供公務同仁友善職場環境,以期能夠提升行政機關的行政效益,增進國家競爭力。

    The COVID-19 contagious pneumonia has caused governments and enterprises in various countries to start telework. In order to explore civil servants' intention of using telework, this paper discusses the influencing factors of their intention to use telecommuting with the "Decomposed Theory of Planned Behavior" (DTPB) model. From mid-April to early May of 2021, the questionnaire titled “Intention to Use Telework of Civil Servants” was distributed online. Overall, a total of 492 questionnaires respond to the study. After deleting incomplete and invalid questionnaires, the study retrieved 439 valid questionnaires, resulting in a return rate of 89.2%. The study applied SPSS and AMOS statistical software to analyze the research data. The research finds that: perceived usefulness, superior influence, self-efficacy, resource convenience, attitude, subjective norm, and perceived behavioral control have positive and significant impact on civil servants' willingness to use telework. It is hoped that this study can further understand civil servants’ feelings on telework and provide a friendly workplace environment for government colleagues to improve the administrative efficiency of public administrative agencies and enhance our national competitiveness.

    第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與待答問題 2 第三節 名詞解釋 3 第四節 研究範圍與限制 3 第二章 文獻探討 5 第一節 遠距辦公的定義及優點限制 5 第二節 各國遠距辦公現況 7 第三節 資訊科技接受相關理論 10 第四節 應用解構計畫行為理論之相關研究 16 第三章 研究設計與實施 23 第一節 研究架構 23 第二節 研究對象 23 第三節 研究法及研究工具 24 第四節 資料處理與分析 29 第五節 研究程序 31 第四章 結果與討論 33 第一節 信效度分析 33 第二節 描述性統計分析 40 第三節 結構模型分析 42 第四節 綜合討論 51 第五章 結論與建議 57 第一節 結論 57 第二節 管理意涵 59 第三節 建議 60 第四節 研究限制與未來研究建議 62 參考文獻 63 附錄 73

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