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研究生: 周奕丞
Chou, Yi-Cheng
論文名稱: The Effect of Trust and Knowledge Sharing on Innovation Capability and Business Performance in Taiwan’s Small and Medium Enterprises
The Effect of Trust and Knowledge Sharing on Innovation Capability and Business Performance in Taiwan’s Small and Medium Enterprises
指導教授: 施正屏
Shih, Cheng-Ping
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2018
畢業學年度: 106
語文別: 英文
論文頁數: 86
中文關鍵詞: trustknowledge sharinginnovation capabilitybusiness performanceSME
英文關鍵詞: trust, knowledge sharing, innovation capability, business performance, SME
DOI URL: http://doi.org/10.6345/THE.NTNU.GIHRD.013.2018.F06
論文種類: 學術論文
相關次數: 點閱:41下載:0
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  • The majority of companies in Taiwan are SME (Small and Medium Enterprises), which accounts for over 95 percent. It is normally recognized as a positive characteristic since it symbolize the diversity of industries, comparing with countries that have a few company control the whole industry. However, it gradually turns into a problem when it comes to management, especially on innovation issues. With the increasing effect of globalization, innovation capability becomes an influential factor in competition, which marks the creativity and vitality of a company. SME of Taiwan, on the other hand, are now facing a problem on innovation capability, which is resulting from the leading style and management of traditional companies in Taiwan, paternalism. Thus, the research is conducted in order to have clearer understanding of the issue. The study investigate whether trust and knowledge sharing play important roles on affecting innovation capability and business performance in Taiwan’s SME. As a result, the researcher developed the TKIB model in order to examine the variables of the study. For research samples, the researcher successfully collected 168 from employees of SME in Taiwan. 180 questionnaires were distributed and the final response rate is 93 percent. After the study, it is proved that trust and knowledge sharing indeed affect innovation capability and business performance significantly. Furthermore, knowledge sharing plays the role as the mediator here while trust also critically affects knowledge sharing in the process. Recommendations of SME and details of conclusion are provided in the study.

    ACKNOWLEDGEMENT ABSTRACT I TABLE OF CONTENTS II LIST OF TABLES IV LIST OF FIGURES V CHAPTER I INTRODUCTION 1 Background of Study 1 Purposes of the Study 4 Research Questions 4 Significance of Study 5 Delimitations and Limitations 6 Definition of Key Terms 7 CHAPTER II LITERATURE REVIEW 8 Definition 8 The Effect of Trust on Knowledge Sharing 19 The Effect of Trust on Innovation Capability 19 The Effect of Knowledge Sharing on Innovation Capability 20 The Effect of Knowledge Sharing on Business Performance 20 The Effect of Innovation Capability on Business Performance 21 CHAPTER III RESEARCH METHODOLOGIES 22 Research Framework 22 Research Hypotheses 23 Research Procedure 23 Instrumentation 24 Research Method 25 Validity and Reliability of Instrument 26 Data Analysis Technique 27 CHAPTER IV PILOT STUDY 29 Validity Test 29 Reliability Test 30 PLS Result for Pilot Study 31 CHAPTER V MAIN STUDY RESULTS 35 Sample Characteristic 35 Descriptive Statistics Analysis 37 Correlations Analysis 41 Validity and Reliability Analysis 43 Validity and Reliability Analysis with Partial Least Square (PLS) 44 PLS Results Discussion 47 Comparison between ICT Employees and Non-ICT Employees 49 CHAPTER VI CONCLUSION AND RECOMMENDATION 56 Research Conclusion 56 Research Contribution 58 Recommendations for Future Research 60 REFERENCES 61 APPENDIX A: RESEARCH QUESTIONNAIRE (English) 67 APPENDIX B: RESEARCH QUESTIONNAIRE (Mandarin Chinese) 74 APPENDIX C: PLS RESULT 80

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