簡易檢索 / 詳目顯示

研究生: 曾柏鈞
Tseng, Po-Chun
論文名稱: 探討影響消費者對線上影音串流平台使用行為之研究-以延伸性整合型科技接受模型為例
A Study on the Use Behavior of Streaming Platforms-Based on the UTAUT2
指導教授: 沈慶龍
Shen, Ching-Lung
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系所
Department of Business Management
畢業學年度: 108
語文別: 中文
論文頁數: 100
中文關鍵詞: 線上影音串流延伸型整合性科技接受模型
外文關鍵詞: Video Streaming, UTAUT2
DOI URL: http://doi.org/10.6346/NPUST202000159
相關次數: 點閱:37下載:8
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統
  • 全球線上影音串流產業發展趨勢逐漸興盛,近年來使用者人數快速成長,眾多國際知名影音串流接連進入台灣市場,而本國影音業者也陸續投入該產業,未來發展指日可待,因此本研究目的主要建延伸型整合性科技接受模型(UTAUT2)為前因因子對再購意願之關聯進而探討對消費者使用行為之影響,並以人口統計變項對本研究之績效期望、易用期望、社會影響、娛樂動機、價格價值、品牌形象、再購意願以及使用行為之影響,並以研究成果提出建議,供產官學等相關單位作為未來產業發展或政策擬定之參考。
    本研究以使用線上影音串流平台經驗之使用者作為受測對象,以網路電子問卷發放,總計發放500份問卷,回收385份,有效問卷352份,有效問卷回收率達70.4%。另外,本研究使用PLS、t-est以及ANOVA差異分析上來進行實證並驗證本研究所提出之各項假設以及人口統計變數在各變數上之差異分析。而本研究經過PLS分析後發現(1)績效期望對再購意願有顯著之正向影響。(2)易用期望對再購意願有顯著之正向影響。(3)社會影響對再購意願有顯著之正向影響。(4)娛樂動機對再購意願有顯著之正向影響。(5)價格價值對再購意願有顯著之正向影響。(6)品牌形象對再購意願有顯著之正向影響。(7)再購意願
    對使用行為有顯著之正向影響。(8)人口統計變數對各變數間具有部分顯著差異。本研究除了提供學術的理論驗證外,並提出實務上的建議。

    The development trend of the global online audio and video streaming industry is gradually flourishing. In recent years, the number of users has grown rapidly. Many internationally renowned audio and video streams have entered the Taiwan market one after another. The domestic audio and video industry players have also gradually invested in the industry. The future development is just around the corner. The Unified theory of acceptance and use of technology 2 model (UTAUT2) is the association of the causal factor with the repurchase willingness to explore the impact on consumer use behavior, and the demographic variables are used for the performance expectations, ease of use expectations, social impact, and entertainment of this study. Motivation, price value, brand image, willingness to repurchase, and usage behavior, and make recommendations based on research results for industry, government, and other relevant units as a reference for future industrial development or policy formulation.
    In this study, users with experience in using online video streaming platforms were used as test subjects. Internet electronic questionnaires were distributed. A total of 500 questionnaires were distributed, 385 were returned, 352 valid questionnaires, and the effective questionnaire recovery rate reached 70.4%. In addition, this study uses PLS, t-est, and ANOVA difference analysis to conduct empirical analysis and verify the hypothesis proposed by this research and the difference analysis of demographic variables on each variable. The PLS analysis of this study found that (1) Performance Expectancy have a significant positive effect on repurchase intentions. (2) Effort Expectancy have a significant positive impact on repurchase intentions. (3) Social Influence has a significant positive effect on repurchase intentions. (4) Hedonic motivation has a significant positive effect on repurchase intentions. (5) Price Value has a significant positive effect on the repurchase intention. (6) Brand Image has a significant positive effect on the repurchase intention. (7) Repurchase Intention has a significant positive effect on use behavior (8) Demographic variables have some significant differences among variables. In addition to providing academic theoretical verification, this research also puts forward practical suggestions.

    摘要 I
    Abstract II
    謝誌 III
    目錄 IV
    圖表索引 VI
    圖索引 VI
    表索引 VII
    第壹章、 緒論 1
    第一節、 研究背景 1
    第二節、 研究動機 7
    第三節、 研究目的 9
    第四節、 研究流程 10
    第貳章、文獻探討 11
    第一節、線上影音串流平台 11
    第二節、理論基礎與變數萃取依據 15
    第三節、各變數之相關文獻 19
    第參章、研究方法 34
    第一節、研究架構 35
    第二節、研究假設 36
    第三節、研究變數之操作型定義與測量 42
    第四節、研究對象與資料收集 47
    第五節、資料分析方法 49
    第肆章、資料分析 52
    第一節、問卷回收情形 52
    第二節、問卷回收樣本分析 53
    第三節、偏最小平方法線性結構方程式(PLS)分析 56
    第四節、人口統計變項對各變數之影響 65
    第伍章、結論與建議 70
    第一節、研究結論 70
    第二節、實務建議 77
    第三節、研究限制 84
    參考文獻 87
    附錄、問卷 95

    支秉鈞、陳怡婷、王世杰、胡智華、陳長興(2019)。2019-2023全球與臺灣娛樂暨媒體業展望報告。資誠聯合會計師事務所。
    王本正、許富榕(2016)。以延伸型整合性科技接受模式探討行動醫療 App 協助照護任務之接受度。福祉科技與服務管理學刊,4(4),1-12。
    王怡強、楊淑美(2019)。由延伸型整合科技接受模式對消費者行動支付使用意願之研究。管理資訊計算, 8,1-10。
    朱桂東(2012)。PCHOME 之顧客關係服務品質與品牌形象相關之研究。國立臺灣大學商學研究所學位論文。華藝線上圖書館。
    吳旻臻(2017)。共享經濟下使用者對於 Airbnb 使用行為之探討。國立虎尾科技大學財務金融研究所學位論文。華藝線上圖書館。
    吳紹群(2018)。博物館線上影音串流頻道之觀眾參與及瀏覽行為量化研究。Journal of Museum & Culture,16,165-194。
    林昱豪(2018)。內容供應商與 OTT 串流影音平台的交易模式研究。臺灣大學工業工程學研究所學位論文。華藝線上圖書館。
    邱木祥、薛招治(2016)。以整合性科技接受模型探討企業使用雲端儲存服務行為。管理資訊計算,5(1),83-98。
    栗四維、莊友豪 (2009)。Wiki 使用者與使用行為之研究。電子商務學報,11,185-212。
    翁晨語、黃惠萍(2017)。以延伸整合型科技接受模式和數位生活型態探討 LINE TV 的使用行為。資訊社會研究,(33),17-63。
    張巧真、陳筠惠(2014)。應用延伸型整合科技接受模式探討線上購買意願-以雙媒介之觀點。Electronic Commerce Studies,12(2), 143-168。
    張巧真、陳筠惠(2014)。應用延伸型整合科技接受模式探討線上購買意願-以雙媒介之觀點。電子商務研究,12(2),143-168。
    張瑞琇、林均(2017)。品牌形象消費體驗對消費者購買意圖之探討-以百匯自助餐廳為例。觀光與休閒管理期刊,5(1),147-158。
    陳玉雯、張婉菁(2013)。影響使用微網誌的因素使用行為與使用滿足之關係:以噗浪為例。企業管理學報,98,77-108。
    陳良駒、孫榮謙、黃啟祐(2019)。公務機關採用虛擬桌面基礎建設決策因素之實證探索:結合 TTF 與 UTAUT2 模式。國防管理學報,40(1),1-20。
    創市際市場研究顧問(2016)。社群服務調查與使用概況。創市際雙週刊,67,1-24。
    詹婷怡(2018)。107年通訊傳播市場報告。國家通訊傳播委員會委託財團法人台灣經濟研究院之研究報告(ISBN 978-986-05-8080-8)。臺北市:國家通訊傳播委員會。
    劉立行、李立中(2017)。行動原生廣告使用者行為意願之研究。國立虎尾科技大學學報,33(4),61-79。
    蔡至誠、林增玉、羅希哲、林洲安(2018)。以整合型科技接受模式觀點探討無人車試乘之使用行為意圖。工業科技教育學刊,11,169-183。
    蔡念中、王怡惠、曾筱媛、黃世蕙、周佳穎、梁曼嫻(2019)。數位經濟下我國影音 OTT收視聽衡量機制於商業運作模式之初探。國家通訊傳播委員會委託財團法人台灣經濟研究院之研究報告(案號:NCCT107012)。臺北市:國家通訊傳播委員會。
    閻瑞彥,林佳燕(2009)。交易成本觀點下電子商店購買意願之研究。Electronic Commerce Studies,7(2),151-170。
    顧宜錚、李家瑩、黃相翎(2013)。有服務品質就足夠嗎?顧客體驗對站滿意度之影響。中山管理評論,21(3),479-509。
    Ajzen, I. (2002). Perceived behavioral control, self‐efficacy, locus of control, and the theory of planned behavior 1. Journal of applied social psychology, 32(4), 665-683.
    Beatty, S. E., & Smith, S. M. (1987). External search effort: An investigation across several product categories. Journal of consumer research, 14(1), 83-95.
    Blackwell, D. R., P. W. Miniard., & Engel, J. F. (2001). Consumer behavior, 9thed., Harcourt, Inc.
    Blattberg, R. C., & Deighton, J. (1991). Interactive marketing: Exploiting the age of addressability. Sloan management review, 33(1), 5-15.
    Brown, J., Broderick, A. J., & Lee, N. (2007). Word of mouth communication within online communities: Conceptualizing the online social network. Journal of interactive marketing, 21(3), 2-20.
    Brown, S. A., & Venkatesh, V. (2005). Model of adoption of technology in households: A baseline model test and extension incorporating household life cycle. MIS quarterly, 399-426.
    Bruner, G. C., & Kumar, A. (2005). Explaining consumer acceptance of handheld Internet devices. Journal of business research, 58(5), 553-558.
    Carlsson, C., Carlsson, J., Hyvonen, K., Puhakainen, J., & Walden, P. (2006). January). Adoption of mobile devices/services-searching for answers with the UTAUT. In Proceedings of the 39th annual Hawaii international conference on system sciences. HICSS'06,Vol. 6, 132a-132a, IEEE.
    Chen, Y. L., & Fan, K. K. (2016). Corporate brand image and Customer Satisfaction on Consumer Purchase Behavior: A Case Study of UNIQLO. 設計研究, (12), 99-105.
    Chernatony, L. D., & McWilliam, G. (1989). Branding Terminology -The Real Debate. Journal of Marketing Intelligence and Planning, 7(8), 29-32.
    Childers, T. L., Carr, C. L., Peck, J., & Carson, S. (2001). Hedonic and utilitarian motivations for online retail shopping behavior. Journal of retailing, 77(4), 511-535.
    Chin, W. W. (1998). Commentary: Issues and opinion on structural equation modeling.
    Davis, F. D. (1986). A Technology Acceptance Model for Empirically Testing New End-User Information Systems: Theory and Results, Doctoral Dissertation, Sloan School of Management, Massachusetts Institute of Technology.
    Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 319-340.
    Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1992). Extrinsic and intrinsic motivation to use computers in the workplace 1. Journal of applied social psychology, 22(14), 1111-1132.
    Dobni, D., & Zinkhan, G. M. (1990). In Search of Brand Image: A Foundation Analysis. Advances in Consumer Research, Vol.17, 110-119.
    Dodds, W. B., & Monroe, K. B. (1985). The effect of brand and price information on subjective product evaluations. ACR North American Advances.
    Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). Effects of price, brand, and store information on buyers’ product evaluations. Journal of marketing research, 28(3), 307-319.
    Fishbein, M., & Ajzen, I. (1975). Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research, Reading, MA: Addison-Wesley.
    Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics.
    Francken, D. A. (1993). Post-purchase consumer evaluation, complaint action. And repurchase behavior, Journal of Economic Psychology, 4(3):273-290.
    Hair Jr, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM). European business review.
    Hair, J. F., Anderson, R. E., Babin, B. J., & Black, W. C. (2010). Multivariate data analysis: A global perspective, Vol. 7.
    Heijden, Hans. (2004). User acceptance of hedonic information systems. MIS Q, 28(4), 695-704.
    Howard, J. A. (1989). Consumer behavior in marketing strategy. Prentice Hall.
    Howard, J. A. (1994). Buyer behavior in marketing,Englewood Cliffs NJ:Prentice Hall.
    Jackson, S. E., & Schuler, R. S. (1985). A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings. Organizational behavior and human decision processes, 36(1), 16-78.
    Jambulingam, M. (2013). Behavioural intention to adopt mobile technology among tertiary students. World applied sciences journal, 22(9), 1262-1271.
    Julie, M. M., Anthony, D. C., & Dena, S. C. (2006). Quantifying Brand Image: Empirical Evidence of Trademark Dilution, American Business Law Journal, Vol.43, Spring pp, 1-42.
    Kamins, M. A., & Marks, L. J. (1991). The perception of kosher as a third party certification claim in advertising for familiar and unfamiliar brands. Journal of the Academy of Marketing Science, 19(3), 177-185.
    Kapferer, J. N. (1994). Strategic brand management: New approaches to creating and evaluating brand equity. Simon and Schuster.
    Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of marketing, 57(1), 1-22.
    Keller, K. L. (2001). Strategic brand management: Building,meauring and managing brand equity. 2nd ed. New Jersey: Prentice-Hall.
    Kim, S., Konar, A., Hwang, W. S., Lee, J. H., Lee, J., Yang, J., & Jin, Y. W. (2012). High-mobility and low-power thin-film transistors based on multilayer MoS 2 crystals. Nature communications, 3(1), 1-7.
    Kolter, P. (1999). Marketing Management, Analysis, Planning, Implementation and Control, 7nd ed., Prentice-Hall, New Jersey.
    Kotler, P. (2003). Marketing insights from A to Z: 80 concepts every manager needs to know.
    Kotler, P., & Gertner, D. (2002). Country as brand, product, and beyond: A place marketing and brand management perspective. Journal of Brand Management, 9(4), 249-256.
    Kotler, P., Asplund, C., Rein, I., & Haider, D. (1999). Marketing places Europe: How to attract investments, industries, residents and visitors to cities, communities, regions, and nations in Europe. Financial Times.
    Laroche, M., Kim, C., & Zhou, L. (1996). Brand familiarity and confidence as determinants of purchase intention: An empirical test in a multiple brand context. Journal of business Research, 37(2), 115-120.
    Lee, M. K., Cheung, C. M., & Chen, Z. (2005). Acceptance of Internet-based learning medium: the role of extrinsic and intrinsic motivation. Information & management, 42(8), 1095-1104.
    Lichtenstein, D. R., Bloch, P. H., & Black, W. C. (1988). Correlates of price acceptability. Journal of consumer research, 243-252.
    Lichtenstein, D. R., Ridgway, N. M., & Netermeyer, R. G. (1993). Price perceptions and consumer shopping behavior: A field study. Journal of Marketing Research, Vol. 30(2), 234-245.
    Lu, Y., Zhou, T., & Wang, B. (2009). Exploring Chinese users’ acceptance of instant messaging using the theory of planned behavior, the technology acceptance model, and the flow theory. Computers in human behavior, 25(1), 29-39.
    Magid, J. M., Cox, A. D., & Cox, D. S. (2006). Quantifying brand image: Empirical evidence of trademark dilution. Am. Bus. LJ, 43, 1.
    McGowan, K. M., & Sternquist, B. J. (1998). Dimensions of price as a marketing universal: A comparison of Japanese and US consumers. Journal of International Marketing, 6(4), 49-65.
    Min, Q., Ji, S., & Qu, G. (2008). Mobile commerce user acceptance study in China: a revised UTAUT model. Tsinghua Science and Technology, 13(3), 257-264.
    Moore, G. C., & Benbasat, I. (1991). Development of an instrument to measure the perceptions of adopting an information technology innovation. Information systems research, 2(3), 192-222.
    Morris, M., & Ogan, C. (1996). The Internet as mass medium. Journal of Computer-Mediated Communication, 1(4), JCMC141.
    Newberry, C. R., Bruce, R. K., & Christo, B. (2003). Managerial Implications of Predicting Purchase Behavior from Purchase Intentions: A Retail PatronageCase Study. The Journal of Services Marketing, 17(6), 609-620.
    Nov, O., & Ye, C. (2009). Resistance to change and the adoption of digital libraries: An integrative model. Journal of the American Society for Information Science and Technology, 60(8), 1702-1708.
    Nysveen, H., Pedersen, P. E., Thorbjornsen, H., & Berthon, P. (2005). Mobilizing the brand the effects of mobile services on brand relationships and main channel use, Journal of Service Research, 7(3), 257-276.
    O'Reilly, T. (2005). What is web 2.0: Design patterns and business models for the next generation of software. Retrieved March,.
    Park, C. W., Jaworski, B. J., & MacInnis, D. J. (1986). Strategic brand concept-image management. Journal of marketing, 50(4), 135-145.
    Peter, J. P. & Olson, J. C. (1994). Understanding Consumer Behavior,Irwin,Boston,MA.
    Pinhati, F., & Siqueira, S. W. (2014). Music students’ behavior on using learning objects closer to the domain characteristics and the social reality. Computers in human behavior, 30, 760-770.
    Raman, A., & Don, Y. (2013). Preservice teachers' acceptance of learning management software: An application of the UTAUT2 model. International Education Studies, 6(7), 157-164.
    Sang, S., Lee, J. D., & Lee, J. (2010). E-government adoption in Cambodia: a partial least squares approach. Transforming Government: People, Process and Policy, 4(2), 138-157.
    Schaupp, L. C., Carter, L., & McBride, M. E. (2010). E-file adoption: A study of US taxpayers’ intentions. Computers in Human Behavior, 26(4), 636-644.
    Sheih, C. S. M., Chen, T., Chen-Hsing, L., Ching-Ting, H., Leong, O. K., & Keng-Tong, J. (2013). A Preliminary Study on Picture Book’s Emotional Healing Efficacy for College Freshman. Journal of Library & Information Science, 39(1).
    Sheng, M. L., Hsu, C. L., & Wu, C. C. (2011). The asymmetric effect of online social networking attribute-level performance, Industrial Management and Data Systems, 111(7), 1065-1086.
    Sheth, N. J. (1983). An integrative theory of patronage preference and behavior, in Darden W.R. & Lusch, R.L. (eds.), Patronage Behavior and Retail Management, Elsevier Science Publishing Co., Inc., New York, 9-28.
    Steuer, J. (1992). Defining virtual reality: Dimensions determining telepresence. Journal of communication, 42(4), 73-93.
    Tauber, E. M. (1972). Marketing Notes and communications: why do people shop. Journal of marketing, 36(4), 46-49.
    Taylor, S., & Todd, P. (1995). Assessing it usage: the role of prior experience, MIS Quarterly, 19(4), 561-570.
    Thompson, R. L., Higgins, C. A., & Howell, J. M. (1991). Personal computing: toward a conceptual model of utilization. MIS Quarterly, 15(1), 125-143.
    Thong, J. Y., Hong, S. J., & Tam, K. Y. (2006). The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance. International Journal of Human-Computer Studies, 64(9), 799-810.
    Thong, J. Y., Venkatesh, V., Xu, X., Hong, S. J., & Tam, K. Y. (2011). Consumer acceptance of personal information and communication technology services. IEEE transactions on engineering management, 58(4), 613-625.
    Tsiros, M., & Mittal, V. (2000). Regret: A Model of Its Antecedents and Consequences in Consumer Decision Making, Journal of Consumer Research, 26(4), 401-417.
    Venkatesh, V., Thong, L. J. Y., & Xu, X. (2012). Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS quarterly, 36(1), 157-178.
    Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS quarterly, 425-478.
    Wu, Y. F. (2018). A Thesis Submitted in Partial Fulfillment of the Requirements for the Degree of Master.Graduate Institute of Technology Management National Chung Hsing University.1-44.
    Yuan, S., Ma, W., Kanthawala, S., & Peng, W. (2015). Keep using my health apps: Discover users' perception of health and fitness apps with the UTAUT2 model. Telemedicine and e-Health, 21(9), 735-741.
    Zeithaml, V. A., & Zeithaml, C. P. (1988). The contingency approach: its foundations and relevance to theory building and research in marketing. European Journal of Marketing.

    下載圖示
    QR CODE