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研究生: 余思樺
Yu, Shih-Hua
論文名稱: 美髮業店長正向領導與組織績效關係之研究
A Study on the Relation between Positive Leadership and Organizational Performance of Hair Salon Managers
指導教授: 羅希哲
Lou, Shi-Jer
學位類別: 碩士
Master
系所名稱: 人文暨社會科學院 - 技職教育研究所
Graduate Institute for Technical and Vocational Education
畢業學年度: 108
語文別: 中文
論文頁數: 156
中文關鍵詞: 正向領導組織績效心理資本幸福感
外文關鍵詞: positive leadership, organizational performance, psychological capital, self-contentment
DOI URL: http://doi.org/10.6346/NPUST202000183
相關次數: 點閱:22下載:2
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  • 本研究探討店長正向領導、設計師心理資本、幸福感與組織績效之關係,以問卷調查法,針對某間美髮連鎖企業的美髮設計師作為施測對象,本調查問卷共寄出280份,回收250份,扣除無效問卷30份,共得有效問卷220份。施測工具為「美髮業店長正向領導、設計師心理資本、幸福感之研究調查問卷」,有效樣本資料以描述性統計、單一樣本t檢定、獨立樣本t檢定、單因子變異數分析、Pearson積差相關及多元線性回歸等加以分析。
    本研究獲得以下結論:
    一、 店長正向領導之表現屬中上程度,其中以正向氛圍感受為最高
    二、 設計師心理資本之表現屬中上程度,其中以自我效能、樂觀感受為最高
    三、 設計師幸福感之表現屬中上程度,其中以正向情緒感受為最高
    四、 組織績效之表現,其中以南部門市為最高
    五、 30歲以下、專科、3個月~1年以內之設計師,在店長正向領導上普遍有較高的知覺
    六、 男性、41~50歲以上、專科、3個月~1年以內之設計師,在設計師心理資本上普遍有較高的知覺
    七、 男性、41~50歲以上、專科、3個月~1年以內之設計師,在設計師幸福感上普遍有較高的知覺
    八、 店長正向領導、設計師心理資本、幸福感與組織績效彼此呈現正相關
    九、 店長正向領導是影響組織績效的重要因素
    十、 設計師心理資本與幸福感在店長正向領導與組織績效之間無中介效果
    最後根據研究結果提供具體建議,供企業界參考之用。

    The main objective of this study is to discover the relationship among the positive leadership of hair salon manager, psychological capital and self-contentment of hair stylist and organizational performance. Questionnaire survey is adopted as the research method, and the hair stylists of a certain beauty salon chain as the subjects in this study. In total, 280 questionnaires are distributed, and with 250 questionnaires collected. Of which, 30 questionnaires are invalid questionnaires, producing in total 220 valid questionnaires. The research tool is: “Questionnaire about the positive leadership of hair salon manager, psychological capital and self-contentment of hair stylist.” The survey data were analyzed by descriptive statistics, one sample t-test, independent sample t-test, one way ANOVA, Pearson product-moment correlation, and multiple regression analysis.
    The major findings were as follows:
    1. The hair salon manager’s positive leadership is on the upper middle level, and the positive atmosphere is perceived the most.
    2. The hair stylist’s psychological capital is on the upper middle level, and the self-efficacy and the optimism are perceived the most.
    3. The hair stylist’s self-contentment is on the upper middle level, with positive emotions perceived the most.
    4. In terms of organizational performance, stores in the south of Taiwan are the highest.
    5. Hair stylists aged under 30, graduated from the junior college, with 3 months to a year’s experience, have a higher perception of positive leadership of manager.
    6. Hair stylists, male, aged between 41-50, graduated from junior college, with 3 months to a year’s of experience, have a higher perception of psychological capital of hair stylist.
    7. Hair stylists, male, aged between 41-50, graduated from junior college, with 3 months to a year’s experience, have a higher perception of self-contentment of hair stylist.
    8. There is positive correlation among positive leadership of manager, psychological capital of hair stylist, self-contentment and organizational performance.
    9. The positive leadership of manager is the key to the organizational performance.
    10. There is no mediating effect of psychological capital of hair stylist and self-contentment to the positive leadership of manager and the organizational performance.
    Based on the final results of research, concrete suggestions are offered to serve as reference for relevant enterprises and business circles.

    目錄
    摘要………………………………………………………………………………..……………………..……i Abstract............................................................................................................iii
    謝誌…………………………..........................................................................vi
    目錄................................................................................................................vii
    圖表目錄……...................................................................................................x
    第一章 緒論……………………………………………………………….…1
    第一節 研究背景與動機………………………………………………….1
    第二節 研究目的與問題………………………………………………….7
    第三節 名詞釋義………………………………………………………….9
    第四節 研究範圍與限制………………………………………………...12
    第二章 文獻探討…………………………………………………………...15
    第一節 正向領導之意涵與相關理論…………………………………...15
    第二節 組織績效之定義與衡量………………………………………...26
    第三節 心理資本之意涵………………………………………………...33
    第四節 幸福感之意涵與相關理論……………………………………...44
    第三章 研究方法………………………………………………….………..55
    第一節 研究架構………………………………………………….……..55
    第二節 研究對象……………………………………………….………..57
    第三節 研究工具 58
    第四節 資料分析 72
    第五節 研究程序 74
    第四章 研究結果與討論 77
    第一節 美髮設計師之基本資料分析 77
    第二節 美髮設計師對於店長正向領導、心理資本以及幸福感之知覺調查分析及門市組織績效調查分析 79
    第三節 不同背景變項之美髮設計師對於店長正向領導、心理資本以及幸福感之知覺差異調查分析 90
    第四節 美髮設計師之店長正向領導、心理資本、幸福感與組織績效之關係之相關分析與迴歸分析結果 106
    第五章 結論與建議 115
    第一節 結論 115
    第二節 建議 123
    參考文獻 131
    中文文獻 131
    西文文獻 136
    附錄 148
    專家效度調查問卷 148
    正式問卷 153
    作者簡介 156

    圖表目錄
    表2-1-1正向領導研究層面統計表..........................................................23
    表2-4-1幸福感的意義及相關名詞歸納表..............................................47
    表3-3-1學者專家名單..............................................................................59
    表3-3-2專家學者檢核之結果占比..........................................................60
    表3-3-3預試樣本分配及回收情況..........................................................61
    表3-3-4店長正向領導預試問卷項目分析表..........................................61
    表3-3-5設計師心理資本預試問卷項目分析表......................................64
    表3-3-6設計師幸福感預試問卷項目分析表..........................................66
    表3-3-7 Cronbach α係數檢定..................................................................68
    表3-3-8店長正向領導項目整體統計量..................................................69
    表3-3-9設計師心理資本項目整體統計量..............................................69
    表3-3-10設計師幸福感項目整體統計量................................................70
    表3-3-11預試問卷結果刪減表................................................................71
    表4-1-1基本資料分析摘要表..................................................................78
    表4-2-1美髮設計師對於店長正向領導之知覺分析摘要表..................79
    表4-2-2美髮設計師對於店長正向領導知覺之各題項單一樣本t檢定結果摘要表.....................................................................................................80
    表4-2-3美髮設計師對於心理資本知覺之分析摘要表...........................81
    表4-2-4美髮設計師對於心理資本知覺之各題項單一樣本t檢定結果摘要表..............................................................................................................82
    表4-2-5美髮設計師對於幸福感知覺之分析摘要表...............................83
    表4-2-6美髮設計師對於幸福感知覺之各題項單一樣本t檢定結果摘要表..................................................................................................................84
    表4-2-7某間美髮連鎖企業之全台門市分佈摘要表................................85
    表4-2-8某間美髮連鎖企業之全台門市六個月組織績效之摘要表…...86
    表4-3-1不同性別之美髮設計師對於店長正向領導之差異分析摘要表..................................................................................................................90
    表4-3-2不同性別之美髮設計師對於心理資本之差異分析摘要表.......91
    表4-3-3不同性別之美髮設計師對於幸福感之差異分析摘要表...........92
    表4-3-4不同年齡之美髮設計師對於店長正向領導之差異分析摘要表..................................................................................................................93
    表4-3-5不同年齡之美髮設計師對於心理資本之差異分析摘要表.......95
    表4-3-6不同年齡之美髮設計師對於幸福感之差異分析摘要表….......96
    表4-3-7不同學歷之美髮設計師對於店長正向領導之差異分析摘要表………………………………………………………………………......97
    表4-3-8不同學歷之美髮設計師對於心理資本之差異分析摘要表.......98
    表4-3-9不同學歷之美髮設計師對於幸福感之差異分析摘要表..........100
    表4-3-10不同服務年資之美髮設計師對於店長正向領導之差異分析摘要表……………………………………………………………………....101
    表4-3-11不同服務年資之美髮設計師對於心理資本之差異分析摘要表………………………………………………………………………....103
    表4-3-12不同服務年資之美髮設計師對於店幸福感之差異分析摘要表………………………………………………………………………....104
    表4-4-1美髮設計師的店長正向領導、心理資本、幸福感與組織績效之積差相關摘要表………………………………………………………....106
    表4-4-2店長正向領導對於心理資本之簡單迴歸分析摘要表…….....107
    表4-4-3店長正向領導、心理資本對於幸福感之簡單迴歸分析摘要表…………………………………………………………….…………...108
    表4-4-4店長正向領導、心理資本、幸福感對於組織績效之多元迴歸分析摘要表…………………………………………………….…….……..109

    圖2-3-1 LUTHANS ET AL(2004) 心理資本及其四個構面....................37
    圖3-1-1 店長正向領導、設計師心理資本、幸福感與組織績效之理論架構模式圖.....................................................................................................56
    圖3-5-1 研究程序流程圖..........................................................................75
    圖4-2-1 全台各地區門市店長實施六個月正向領導課程之組織績效變化圖.............................................................................................................88圖4-4-1店長正向領導、心理資本、幸福感與組織績效之標準化係數路徑圖……………………………………………………………………...110
    圖4-4-2 店長正向領導、心理資本、幸福感與組織績效之非標準化係數路徑圖……………………………………………………….…………..111

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