簡易檢索 / 詳目顯示

研究生: 李俊慷
LEI CHON HONG
論文名稱: 以壓力評估觀點探討工作不安全感對離職傾向之影響 - 心態之調節作用
Effects of Employee's Job Insecurity on Turnover intention from The Perspective of Stress Appraisal : The Moderating Role of Mindset
指導教授: 林鉦棽
Lin, Cheng-Chen
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系所
Department of Business Management
畢業學年度: 109
語文別: 中文
論文頁數: 46
中文關鍵詞: 工作不安全感阻礙型壓力源挑戰型壓力源離職傾向定型心態成長心態
外文關鍵詞: Job Insecurity, Hindrance job stressors, Challenge job stressors, Turnover intention, Fixed mindset, Growth mindset
DOI URL: http://doi.org/10.6346/NPUST202100159
相關次數: 點閱:48下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統
  • 本研究主要是以員工的壓力評估觀點去探討工作不安全感對於離職傾向之影響,並進一步探討壓力評估的中介效果,以及心態對於工作不安全感與壓力評估之間的調節作用。本研究採用問卷調查法,採取紙本跟網路問卷,針對台灣與澳門地區工作者並以兩階段性的問卷蒐集,第一階段有效問卷為407份;第二階段為301份。透過未回應偏差、合併偏差、迴歸分析與線性模式分析等。研究顯示,工作不安全感對於離職傾向具有顯著正向影響;工作不安全感對於阻礙型工作壓力源具有顯著正向影響;阻礙型工作壓力源對於離職傾向具有顯著正向影響;挑戰型工作壓力源對於離職傾向具有顯著負向影響;阻礙型工作壓力源在工作不安全感與離職傾向之間具有中介效果。基於本研究結果,提出管理意涵實務與未來研究建議。

    The purpose of this study was to explore the Employee's Job Insecurity on Turnover intention mainly from The Perspective of Stress Appraisal, and further explore the meditation effect within Stress Appraisal, as well as the moderating effects of Mindset between Job Insecurity and Stress Appraisal.
    This study uses questionnaires survey, both web-based and paper-based, to collect the questionnaires from employees in Taiwan and Macau at 2 stages. There were 407 valid questionnaires collected at Stage 1, and 301 valid questionnaires collected at Stage 2. After cutting out the invalid questionnaires, there were 301 valid sample for this study.
    Analysing the data by using SPSS and Mplus for non-response bias, pooled variance, regression analysis and linear modelling, etc. From this research, it shows that Job Insecurity has significant positive impact on Turnover intention; Job Insecurity has significant positive impact on Hindrance job stressors; Hindrance job stressors has significant positive impact on Turnover intention; Challenge job stressors has significant negative impact on Turnover intention; Hindrance job stressors has the mediation effect between Job Insecurity and Turnover intention. Based on the results of this research, proposing the management implications and future research suggestions for reference.

    摘 要 I
    Abstract II
    謝 誌 IV
    目 錄 V
    圖索引 VI
    表索引 VI
    第壹章 緒論 - 1 -
    第一節 研究背景與動機 - 1 -
    第二節 研究目的 - 2 -
    第貳章 文獻探討與研究假設 - 4 -
    第一節 工作不安全感 - 4 -
    第二節 工作不安全感與離職傾向的關係 - 8 -
    第三節 工作不安全感與壓力評估的關係 - 10 -
    第四節 壓力評估對工作不安全感與離職傾向之中介效果 - 12 -
    第五節 心態對工作不安全感與壓力評估之調節作用 - 13 -
    第參章 研究方法 - 17 -
    第一節 研究設計 - 17 -
    第二節 研討變數測量與問卷量表來源 - 19 -
    第三節 資料與量表的檢測 - 22 -
    第肆章 研究分析與結果 - 29 -
    第一節 描述性統計 - 29 -
    第二節 研究假說驗證 - 31 -
    第伍章 結論與建議 - 37 -
    第一節 研究結果與討論 - 37 -
    第二節 管理實務意涵 - 38 -
    第三節 研究限制與未來研究建議 - 39 -
    參考文獻 - 40 -

    圖索引
    圖2-1 Mobley et al. (1978)簡化離職行為模型 - 9 -
    圖2-2 Arnold and Feldman (1982)個人認知離職行為模型 - 10 -
    圖2-3 Dweck (2006)心態模式理論 - 14 -
    圖2-4 研究架構 - 16 -
    表索引
    表3-1 兩階段性樣本特性統計 - 19 -
    表3-2心態之量表 - 20 -
    表3-3工作不安全感之量表 - 21 -
    表3-4壓力評估之量表 - 21 -
    表3-5離職傾向之量表 - 22 -
    表3-6未回應偏差檢定 - 24 -
    表3-7第一階段合併偏差檢定 - 25 -
    表3-8第二階段合併偏差檢定 - 26 -
    表3-9各變數之驗證性因素分析 - 28 -
    表4-1各變項之平均數、標準差及相關係數 - 30 -
    表4-2階層迴歸分析:主效果驗證 - 32 -
    表4-3中介效果驗證 - 34 -
    表4-4調節效果驗證 - 35 -
    表4-5調節效果驗證(續) - 36 -
    表5-1研究假設驗證結果 - 37 -

    一、 中文部分
    李芳齡(譯),2017。心態致勝。臺北市:遠見天下文化。
    周允潔(2013)。不當督導對情感性承諾與工作績效影響之研究:工作不安全感之中介效果。國立中山大學人力資源管理研究所碩士論文。
    陳佳雯、陸洛(2011)。「還有明天?」工作不安全感對員工的差異性影響。人力資源管理學報,11(3),49-73。
    陳冠瑜,(2020)。臺灣翻譯所學生口譯能力心態初探。國立臺灣師範大學翻譯研究所碩士論文。
    陳嘉彌(2019)。樂齡大學學習者的心態與接受創新程度之探究。國立臺灣科技大學人文社會學報,15(3),201-226。
    彭台光、高月慈、林鉦棽(2006)。管理研究中的同共方法變異:同題本質、影響、測試與補救。管理學報,23(1),77-98。
    謝廷豪、陳鈺淳、廖元良(2018)。教師不同工作壓力源、角色內外工作表現與自我效能相互影響之關係。國立臺灣科技大學人文社會學報,14(2),71-98。
    謝廷豪、廖元良、林益永、廖宜玫(2016)。工作壓力源、自我復原力與敬業貢獻對幸福感之影響:以教師為樣本。人力資源管理學報,16(2),55-80。
    二、 英文部分
    Ameen, E. C., Jackson, C., Pasewark, W. R., & Strawser, J. R. (1995). An Empirical Investigation of the Antecedents and Consequences of Job Insecurity on the Turnover Intentions of Academic Accountants. Issues in accounting education, 10(1), 65-82.
    Arnold, H. J., & Feldman, D. C. (1982). A multivariate analysis of the determinants of job turnover. Journal of Applied Psychology, 67(3), 350-360.
    Ashford, S. J., Lee, C., & Bobko, P. (1989). Content, causes, and consequences of job insecurity: A theory-based measure and substantive test. Academy of Management Journal, 32(4), 803-829.
    Cavanaugh, M. A., Boswell, W. R., Roehling, M. V., & Boudreau, J. W. (2000). An empirical examination of self-reported work stress among U.S. managers. Journal of Applied Psychology, 85(1), 65-74.
    Cheng, G. H. L., & Chan, D. K. S. (2008). Who suffers more from job insecurity? A meta‐analytic review. Applied Psychology, 57(2), 272-303.
    Cooper, C., Dewe, P., & O'driscoll, M. (2001). Organizational Stress: A Review and Critique of Theory, Research, and Applications.
    Crawford, E. R., LePine, J. A., & Rich, B. L. (2010). Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. Journal of Applied Psychology, 95(5), 834-848.
    Dweck. (1999). Self-theories: Their role in motivation, personality, and development. New York, NY, US: Psychology Press.
    Dweck. (2006). Mindset: The New Psychology of Success: New York City. NY: Random House Publications.
    Dweck, C. S., Chiu, C. y., & Hong, Y. y. (1995). Implicit Theories: Elaboration and Extension of the Model. Psychological Inquiry, 6(4), 322-333.
    Feather, N. T., & Rauter, K. A. (2004). Organizational citizenship behaviours in relation to job status, job insecurity, organizational commitment and identification, job satisfaction and work values. Journal of Occupational and Organizational Psychology, 77(1), 81-94.
    Gaudet, F. J. (1960). Labor turnover : calculation and cost. AMA research study ; 39.
    Greenhalgh, L., & Rosenblatt, Z. (1984). Job insecurity: Toward conceptual clarity. The Academy of Management Review, 9(3), 438-448.
    Hellgren, J., Sverke, M., & Isaksson, K. (1999). A two-dimensional approach to job insecurity: Consequences for employee attitudes and well-being. European Journal of work and organizational psychology, 8(2), 179-195.
    Kim, M., & Beehr, T. A. (2020). Thriving on demand: Challenging work results in employee flourishing through appraisals and resources. International Journal of Stress Management, 27(2), 111-125.
    Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping: Springer publishing company.
    Mobley, W. H. (1977). Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology, 62(2), 237-240.
    Mobley, W. H., Horner, S. O., & Hollingsworth, A. T. (1978). An evaluation of precursors of hospital employee turnover. Journal of Applied Psychology, 63(4), 408-414.
    Oldham, G. R., Kulik, C. T., Stepina, L. P., & Ambrose, M. L. (1986). Relations between situational factors and the comparative referents used by employees. Academy of Management Journal, 29(3), 599-608.
    Podsakoff, N. P., LePine, J. A., & LePine, M. A. (2007). Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: a meta-analysis. Journal of Applied Psychology, 92(2), 438.
    Porter, L. W., & Steers, R. M. (1973). Organizational, work, and personal factors in employee turnover and absenteeism. Psychological Bulletin, 80(2), 151-176.
    Price, J. L. (1977). The study of turnover James L. Price. Ames, Iowa: Iowa State University Press.
    Probst, T. M., & Brubaker, T. L. (2001). The effects of job insecurity on employee safety outcomes: cross-sectional and longitudinal explorations. Journal of occupational health psychology, 6(2), 139.
    Probst, T. M., & Lawler, J. (2006). Cultural Values as Moderators of Employee Reactions to Job Insecurity: The Role of Individualism and Collectivism. Applied Psychology: An International Review, 55(2), 234-254.
    Scott, C. R., Connaughton, S. L., Diaz-Saenz, H. R., Maguire, K., Ramirez, R., Richardson, B., . . . Morgan, D. (1999). The impacts of communication and multiple identifications on intent to leave: A multimethodological exploration. Management Communication Quarterly, 12(3), 400-435.
    Selye. (1978). The stress of life, rev ed. New York, 1978. In: McGraw-Hill.
    Selye , H. (1956). The stress of life.
    Sethi, V., Barrier, T., & King, R. C. (1999). An examination of the correlates of burnout in information systems professionals. Information Resources Management Journal (IRMJ), 12(3), 5-13.
    Staufenbiel, T., & König, C. J. (2010). A model for the effects of job insecurity on performance, turnover intention, and absenteeism. Journal of Occupational and Organizational Psychology, 83(1), 101-117.
    Sverke, M., Hellgren, J., & Näswall, K. (2002). No security: A meta-analysis and review of job insecurity and its consequences. Journal of occupational health psychology, 7(3), 242-264.
    Wallace, J. C., Edwards, B. D., Arnold, T., Frazier, M. L., & Finch, D. M. (2009). Work stressors, role-based performance, and the moderating influence of organizational support. Journal of Applied Psychology, 94(1), 254-262.
    Widmer, P. S., Semmer, N. K., Kälin, W., Jacobshagen, N., & Meier, L. L. (2012). The ambivalence of challenge stressors: Time pressure associated with both negative and positive well-being. Journal of Vocational Behavior, 80(2), 422-433.

    無法下載圖示 校外公開
    2026/07/06
    QR CODE