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研究生: 陳若禹
Chen, Jo-Yu
論文名稱: 壓力源對工作忽略與尋求回饋行為之影響:以壓力評估為中介變項與主管支持為調節變項
The Effect of Stressors on Job Neglect and Feedback Seeking Behaviors: Stress Appraisal as a Mediator and Supervisor Support as a Moderator
指導教授: 林鉦棽
Lin, Cheng-Chen
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系所
Department of Business Management
論文出版年: 2022
畢業學年度: 110
語文別: 中文
論文頁數: 68
中文關鍵詞: 工作壓力主管支持尋求回饋工作忽略
外文關鍵詞: Work Stressor, Supervisor Support, Feedback Seeking, Job Neglect
DOI URL: http://doi.org/10.6346/NPUST202200183
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  • 本研究主要以員工的壓力評估觀點探討壓力源對工作忽略與尋求回饋行為之影響,將壓力認知評估作為中介變項且分為威脅認知與挑戰認知,並以主管支持作為壓力源與壓力評估之間的調節變項。本研究採用問卷調查法進行,以便利抽樣方式針對企業組織員工,以及公部門職員作為調查對象,為期一週連續五個工作日為填答模式,總計發放625份問卷,回收610份問卷,填答人數125人。
      研究結果顯示,阻礙型壓力源對威脅認知評估有正向影響,威脅認知評估對工作忽略行為也具正向影響,且威脅認知評估對於阻礙型壓力源與工作忽略行為具有部分中介效果;而研究也發現,主管支持既無法弱化工作壓力與威脅認知評估關係,也無法強化工作壓力與挑戰認知評估之間的關係。

    The study investigates the effects of the work stressors on job neglect and feedback seeking behavior, and the mediating process of threat and challenge stress appraisals on the above relationships. Meanwhile, the moderating roles of supervisor support on the relationships between stressors and stress appraisals are also included in the present study. The research sample was collected from 125 full-time employees from private companies and government sectors through questionnaires within five working days in a week for each respondent. There are 610 valid cases were collected for further investigation.
    The result shows that: (1) Hindrance stressors have a positive impact on threat appraisals, and threat appraisals have a positive impact on job neglect.
    (2) Threat appraisals have partly mediated the relationship between hindrance stressors and job neglect. (3) Supervisor support couldn’t moderate the relationship either of hindrance stressors and threat stress appraisal or challenge stressors and challenge stress appraisal.
    Based on the above findings, the present study offers some academic and managerial suggestions for future research and practical fields.

    摘要I
    AbstractII
    目錄IV
    圖表索引V
    第一章 緒論1
    第一節 研究背景與動機1
    第二節 研究目的4
    第貳章 文獻回顧5
    第一節 工作壓力研究回顧5
    第二節 工作壓力的認知評估9
    第三節 壓力後果11
    第四節 主管支持的調節角色14
    第參章 研究方法17
    第一節 抽樣及程序17
    第二節 衡量工具與檢測22
    第三節 資料分析方法30
    第肆章 實證研究分析與結果33
    第一節 各變項間之相關分析33
    第二節 中介變項效果迴歸分析38
    第三節 調節變項效果迴歸分析45
    第伍章 結論與建議50
    第一節 研究結果與討論50
    第二節 管理實務意涵53
    第三節 研究限制與未來研究建議54
    參考文獻56
    附錄一 研究問卷65

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