運用ANP模式探討外派人員跨文化訓練及績效評估考量因素之研究

Applying ANP approach to explore the cross-culture training and performance evaluation

翁振華(Chen-Hua Weng)

指導教授 ： 劉春初

長榮大學/管理學院/國際企業學系(所)/碩士(2012年)

https://doi.org/10.6833/CJCU.2012.00116

摘要

企業為了因應國際化的策略將內部的人才外派至世界各地的子公司，因此本研究以外派人員與學者為對象，運用分析網路程序法建立本研究之準則與要素，提出四項準則與十四項要素，藉以瞭解「跨文化訓練」與「外派人員之績效評估」之間的探討。本研究利用專家問卷的方式來探討外派人員進行何種跨文化訓練及績效評估方式可以增進跨國公司之績效。並探討各要素間的影響關係，找出本研究欲探討的重要因素，並對其因素做出結論。最終發現，海外知識轉移與現場經驗是為本研究結果最重視的兩項因素 ，最後本研究提出研究結論與建議，提供企業對於跨文化訓練策略與績效評估之建議與參考。

關鍵字

跨文化訓練 ； 績效評估 ； 分析網路程序法

並列摘要

In order to cope with the international strategy, multinational companies expatriate internal personnel to subsidiaries around the world. In this study, we used expatriates and scholars for the object, Application Analytic Network Process to establish the criteria and elements in this study, then put forward 4 criteria and 14 elements, in order to explore cross-cultural training and expatriate performance evaluation. Therefore, this study used questionnaire of experts to explore cross-cultural training and performance evaluation methods can enhance the performance in multinational corporations, and to explore the relationship between all elements find the important factors in this study and make conclusions. Eventually found D2 oversea knowledge transfer and C3 field experience were most important factors in this study. Finally, the conclusions and suggestions of the study can provide industry some policies of the cross-cultural training and performance evaluation suggestion as well as reference.

並列關鍵字

cross-cultural training ； performance evaluation ； Analytic Network Process

參考文獻

徐慧民、衛萬明、蔡佩真(民96)，應用分析網路程序法於建設公司住宅企劃方案優先順序選擇之研究，建築學報，62:49-74

藍雅馨(民 91)，跨文化訓練實施程度、派外人員能力與海外適應之關聯性研究—以台商派駐大陸人員為例，中原大學企業管理研究所碩士論文。

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