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研究生: 黃瑜華
Huang, Yu-Hua
論文名稱: 相似性、人際信任和師徒功能對於知識傳播能量與知識移轉程度之研究
A study of Similarity, Interpersonal Trust and Mentoring Function on Disseminative Capacity and Degree of Knowledge Transfer
指導教授: 余鑑
Yu, Chien
于俊傑
Yu, Chin-Cheh
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2010
畢業學年度: 98
語文別: 中文
論文頁數: 153
中文關鍵詞: 相似性人際信任師徒功能知識傳播能量知識移轉程度
英文關鍵詞: similarity, interpersonal trust, mentoring function, disseminative capacity, degree of knowledge transfer
論文種類: 學術論文
相關次數: 點閱:91下載:22
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  • 一般而言,在師徒制過程中,所探討的大都為師父是否會將自身知曉的知識傳授給徒弟,而鮮少討論徒弟對師父的知識移轉層面。本研究之研究對象天下雜誌2008 年所選出之1000 大製造業、500 大服務業及100 大金融業之人資人員為樣本。以師徒間的相似性與人際信任作為影響師徒互動的因素,探討師徒關係的良與不良,是否會造成知識傳播能量與知識移轉程度上的不同。
    經由問卷進行實證研究,採便利抽樣方式,並以配對形式發放師父問卷250 份及徒弟問卷250 份,共500 份問卷。經問卷刪除無效問卷後,共配對115 份,有效回收率為46%。利用層級迴歸分析,其研究發現:
    1.師父主觀深層相似性對於徒弟角色楷模功能有顯著正向影響。
    2.徒弟主觀深層相似性對於徒弟認知師徒功能有顯著正向影響。3.師父情感基礎上的信任對於徒弟心理支持功能有顯著正向影響。4.徒弟情感基礎上的信任對於徒弟認知心理支持與角色楷模功能有顯著正向影響;徒弟認知情感對於徒弟認知職業發展與角色楷模功能有顯著正向影響。
    5.徒弟角色楷模功能對於徒弟知識傳播意願有顯著正向影響。
    6.徒弟職業發展與角色楷模功能對於徒弟知識移轉程度有顯著正向影響。
    7.徒弟主觀深層相似性對於徒弟知識傳播能量有顯著正向影響。
    8.師父主觀深層相似性對於徒弟知識移轉程度有顯著正向影響。
    9.徒弟主觀深層相似性對於徒弟知識移轉程度有顯著正向影響。
    10.師父認知基礎上的信任對於徒弟知識傳播意願有顯著正向影響。11.徒弟情感基礎上的信任對於徒弟知識傳播意願有顯著正向影響。12.徒弟認知基礎上的信任對於徒弟知識移轉程度有顯著正向影響。13.徒弟主觀相似性透過師徒功能對於徒弟知識傳播能量有完全顯著正向影響。
    14.徒弟主觀相似性透過師徒功能對於徒弟知識移轉程度有完全顯著正向影響。
    15.師父人際信任透過師徒功能對於徒弟知識傳播能量有部分顯著正向影響。
    16.徒弟人際信任透過師徒功能對於徒弟知識傳播能量有完全顯著正向影響。
    17.師父人際信任透過師徒功能對於徒弟知識移轉程度有完全顯著正向影響。
    18.徒弟人際信任透過師徒功能對於徒弟知識移轉程度有完全顯著正向影響。

    In general speaking, most studies are discussing about how mentors transfer their knowledge to protégés, but rarely discuss about protégés. Thepresent study involved the collection of data from a convenience sample drawn
    from 2008 Wealth Magazine. Data collected from human resource department which include manufacturing, services and financial industries. Examined the effects of similarity, interpersonal trust and mentoring function on knowledge transfer.
    The study use mentor-protege dyads questionnaires. A total of 500 questionnaires were send out (include 250 metors and 250 protégés). After screening questionnaires with incomplete answers, the study involves 115
    mentor- protégé dyads, our response rate to be 46%. Using analytic hierarchy process, the results are as follows:
    1. Mentor’s subjective deep similarity has significant positive influence on role modeling.
    2. Protégés subjective deep similarity has significant positive influence on all mentoring function.
    3.Mentor’s affect-based trust has significant positive influence on psychosocial function.
    4. Protégés’s affect-based trust has significant positive influence on psychosocial function and role modeling; Protégés’s connition-based trust has significant positive influence on vocational career function and role modeling. 5.Protégés’s cognitive Role modeling has significant positive influence on Protégés’s willing to share knowledge.
    6. Protégés’s cognitive vocational career function has significant positive influence on protégés’s degree of knowledge transfer.
    7. Protégés subjective deep similarity has significant positive influence on protégés’s disseminative capacity. 8. Mentor’s subjective deep similarity has significant positive influence on protégés’s degree of knowledge transfer.
    9.Protégés subjective deep similarity has significant positive influence on protégés’s degree of knowledge transfer.
    10. Mentor’s cognitive Role modeling has significant positive influence on Protégés’s willing to share knowledge.
    11. Protégés’s affect-based trust has significant positive influence on protégés’s willing to share knowledge.
    12. Protégés’s cognitive Role modeling has significant positive influence on protégés’s degree of knowledge transfer.
    13.Mentoring function has a fully mediating effect between protégés subjective similarity and protégés’s disseminative capacity.
    14. Mentoring function has a fully mediating effect between protégés subjective similarity and protégés’s degree of knowledge transfer.
    15. Mentoring function has a partially mediating effect between mentor’s interpersonal trust and protégés’s disseminative capacity.
    16. Mentoring function has a fully mediating effect between protégés’s interpersonal trust and protégés’s disseminative capacity.
    17. Mentoring function has a partially mediating effect between mentor’s interpersonal trust and protégés’s degree of knowledge transfer.
    18. Mentoring function has a partially mediating effect between protégés’s interpersonal trust and protégés’s degree of knowledge transfer.

    謝 誌 i 中文摘要 iii ABSTRACT v 目 錄 vii 表 錄 ix 圖 次 xv 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與待答問題 4 第三節 研究範圍與限制 5 第四節 重要名詞解釋 6 第二章 文獻探討 9 第一節 信任 9 第二節 相似性 15 第三節 師徒制 21 第四節 知識移轉 29 第五節 各變項間相關性探討 37 第三章 研究設計與實施 43 第一節 研究架構與假設 43 第二節 研究方法 47 第三節 研究步驟 49 第四節 研究對象 51 第五節 研究工具 51 第六節 資料分析 57 第四章 研究結果與分析 59 第一節 問卷回收與統計 59 第二節 敘述性統計分析 59 第三節 信效度分析 67 第四節 相關分析 74 第五節 單因子變異數分析 82 第六節 層級迴歸分析 84 第七節 中介變項驗證 104 第五章 結論與建議 119 第一節 研究發現與討論 119 第二節 管理意涵 131 第三節 研究貢獻 133 第四節 研究限制與後續建議 134 參考文獻 135 一、中文部分 135 二、西文部分 137 附 錄 145 附錄一 師徒制對知識移轉影響調查研究問卷─師父問卷 147 附錄二 師徒制對知識移轉影響調查研究問卷─徒弟問卷 149 表 次 表2-1 師徒制之定義 22 表2-2 師徒制類型比較 24 表2-3 師徒功能定義 26 表2-4 知識取得、知識分享和知識移轉之內涵 33 表2-5 知識移轉、知識分享和知識交換的包含層面 34 表3-1 本研究假設 44 表3-1 本研究假設(續) 45 表3-1 本研究假設(續) 46 表3-2 師父信任量表 52 表3-3 徒弟人際信任量表 53 表3-4 師父主觀相似性量表 54 表3-5 徒弟主觀相似性量表 54 表3-6 徒弟師徒功能量表 55 表3-7 徒弟知識傳播能量量表 56 表3-8 徒弟知識移轉程度量表 56 表4-1 師父與徒弟性別分析 60 表4-2 師父與徒弟年齡分析 60 表4-3 師父與徒弟教育程度分析 61 表4-4 師父與徒弟服務年資 61 表4-5 師徒配對問卷產業類別分析 62 表4-6 師徒關係指派方式 63 表4-7 師徒間直屬與非直屬關係 63 表4-8 師徒關係維繫長度 63 表4-9 師徒性別配對情況 64 表4-10 師父各變項與各構面之平均數、標準差 64 表4-11 徒弟各變項與各構面之平均數、標準差 66 表4-12 師父主觀相似性信度分析 67 表4-13 徒弟主觀相似性信度分析 68 表4-14 師父人際信任之信度分析 69 表4-15 徒弟人際信任之信度分析 70 表4-16 徒弟師徒功能信度分析 71 表4-17 徒弟知識傳播能量信度分析 72 表4-18 徒弟之知識移轉信度分析 73 表4-19 師父主觀相似性與徒弟認知師徒功能相關分析 74 表4-20 徒弟主觀相似性與徒弟認知師徒功能相關分析 75 表4-21 師父人際信任與徒弟認知師徒功能相關分析 76 表4-22 徒弟人際信任與徒弟認知師徒功能相關分析 76 表4-23 徒弟認知師徒功能與徒弟知識移轉傳播能量相關分析 77 表4-24 徒弟認知師徒功能與徒弟知識移轉程度相關分析 77 表4-25 師父主觀相似性對於徒弟知識傳播能量相關分析 78 表4-26 師父主觀相似性與徒弟知識移轉程度相關分析 78 表4-27 徒弟主觀相似性與徒弟知識傳播能量相關分析 79 表4-28 徒弟主觀相似性與徒弟知識移轉程度相關分析 79 表4-29 師父人際信任與徒弟知識傳播能量相關分析 80 表4-30 師父人際信任與徒弟知識移轉程度相關分析 80 表4-31 徒弟人際信任與徒弟知識傳播能量相關分析 81 表4-32 徒弟人際信任與徒弟知識移轉程度分析 81 表4-33 師徒特性與職業發展功能單因子變異數分析 82 表4-34 師徒特性與心理支持功能單因子變異數分析 82 表4-35 師徒特性與角色楷模功能單因子變異數分析 83 表4-36 師父主觀相似性對徒弟認知師徒功能之迴歸分析 86 表4-37 徒弟主觀相似性對徒弟認知師徒功能之迴歸分析 88 表4-38 師父人際信任對徒弟認知師徒功能之迴歸分析 90 表4-39 徒弟人際信任對徒弟認知師徒功能之迴歸分析 92 表4-40 徒弟認知師徒功能對徒弟知識傳播能量之迴歸分析 93 表4-41 徒弟認知師徒功能對徒弟知識移轉之迴歸分析 94 表4-42 師父主觀相似性對徒弟知識移轉能量之迴歸分析 95 表4-43 徒弟主觀相似性對徒弟知識傳播能量之迴歸分析 96 表4-44 師父主觀相似性對徒弟知識移轉程度之迴歸分析 97 表4-45 徒弟主觀相似性對於徒弟知識移轉程度之迴歸分析 98 表4-46 師父人際信任對徒弟知識傳播能量之迴歸分析 99 表4-47 徒弟人際信任對徒弟知識傳播能量之迴歸分析 101 表4-48 師父人際信任對徒弟知識移轉程度之迴歸分析 102 表4-49 徒弟人際信任對徒弟知識移轉程度之迴歸分析 103 表4-50 師父主觀相似性對於徒弟認知師徒功能之迴歸分析結果 105 表4-51 師父主觀相似性與徒弟認知師徒功能對於徒弟知識傳播能量 之迴歸分析 105 表4-51 師父主觀相似性與徒弟認知師徒功能對于徒弟知識傳播能量 之迴歸分析(續) 106 表4-52 徒弟主觀相似性對於徒弟認知師徒功能之迴歸分析 107 表4-53 徒弟主觀相似性和徒弟認知師徒功能對於徒弟知識傳播能量 之迴歸分析 107 表4-54 師父主觀相似性對於徒弟師徒功能之迴歸分析 109 表4-55 師徒主觀相似性與徒弟師徒功能對於徒弟知識移轉程度之迴 歸分析 109 表4-56 徒弟主觀相似性對於師徒功能影響之迴歸分析結果 110 表4-57 徒弟主觀相似性與師徒功能對於知識移轉程度迴歸分析結 果 110 表4-57 徒弟主觀相似性與師徒功能對於知識移轉程度迴歸分析結果 (續) 111 表4-58 師父人際信任對於徒弟師徒功能之迴歸分析結果 112 表4-59 師父人際信任與徒弟師徒功能對於徒弟知識傳播能量之迴歸 分析結果 112 表4-60 徒弟人際信任對於師徒功能影響之迴歸分析結果 114 表4-61 徒弟人際信任與師徒功能對知識傳播能量之迴歸分析果 114 表4-62 師父人際信任對於徒弟師徒功能之迴歸分析結果 115 表4-63 師父人際信任與徒弟師徒功能對於知識移轉程度之迴歸分析 結果 115 表4-63 師父人際信任與徒弟師徒功能對於知識移轉程度之迴歸分析 結果(續) 116 表4-64 徒弟人際信任對於徒弟師徒功能影響之迴歸分析結果 117 表4-65 徒弟人際信任與徒弟師徒功能對於徒弟知識移轉程度之迴歸 分析結果 117 表5-1 研究假設結果 128 表5-2 研究假設結果(續) 129 表5-3 研究假設結果(續) 130 圖 次 圖2-1 吸引力兩階段模式 17 圖2-2 知識分類的階層 30 圖3-1 本研究之架構圖 44 圖3-2 本研究之流程 50 圖4-1 中介模式圖 104 圖4-2 中介模式圖一 105 圖4-3 徒弟認知師徒功能對師父主觀相似性與徒弟知識傳播能量之中 介效果 106 圖4-4 中介模式圖二 106 圖4-5 徒弟認知師徒功能對徒弟主觀相似性與徒弟知識傳播能量之中 介效果 108 圖4-6 中介模式圖三 108 圖4-7 徒弟認知師徒功能對師父主觀相似性與徒弟知識移轉程度之中 介效果 109 圖4-8 中介模式圖四 110 圖4-9 徒弟認知師徒功能對徒弟主觀相似性與徒弟知識移轉程度之中 介效果 111 圖4-10 中介模式圖五 111 圖4-11 徒弟認知師徒功能對師父人際信任與徒弟知識傳播能量之中 介效果 113 圖4-12 中介模式圖六 113 圖4-13 徒弟認知師徒功能對徒弟人際信任與徒弟知識傳播能量之中 介效果 114 圖4-14 中介模式圖七 115 圖4-15 徒弟認知師徒功能對師父人際信任與徒弟知識移轉程度之中 介效果 116 圖4-16 中介模式圖八 116 圖4-17 徒弟認知師徒功能對徒弟人際信任與徒弟知識移轉程度之中 介效果 117

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