簡易檢索 / 詳目顯示

研究生: 楊惠萍
Yang, Hui-Pin
論文名稱: 運用社會資本觀點探討社群網站實際使用之研究 —以 ERG、UTAUT 與 TPB 模式為基礎
A Study of Factors of Using Social Network Site with The View of Social Capital-Based on ERG theory, UTAUT and TPB Model
指導教授: 余鑑
Yu, Chien
于俊傑
Yu, Chin-Cheh
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2012
畢業學年度: 100
語文別: 中文
論文頁數: 119
中文關鍵詞: 社會資本社群網站ERG 理論整合性科技接受模式計畫行為理論
英文關鍵詞: social capital, social network site, ERG theory, UTAUT, TPB
論文種類: 學術論文
相關次數: 點閱:156下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 隨著網路科技的發達,維繫人際網絡的方式也隨之改變,造就了現
    今社群網站的蓬勃發展,本研究結合社會資本觀點與多個模型企圖更完整的解釋影響使用社群網站的因素。本研究採取網路便利取樣的方式,針對目前在多國使用排名第一與最具前瞻性的Facebook與Google plus兩大社群網站之使用者進行調查,以探討影響實際使用社群網站的因素。
    透過實證研究發現: (1)自我展現會正向影響社群網站使用者之使用
    態度;(2)自我省思會正向影響社群網站使用者之使用態度;(3)社會連結會正向影響社群網站使用者之使用態度;(4)社會目標會正向影響社群網站使用者之使用態度;(5)努力期望會正向影響社群網站使用者之使用意圖;(6)社會影響會正向影響社群網站使用者之使用意圖;(7)使用態度會正向影響社群網站使用者之使用意圖;(8)使用意圖會正向影響社群網站使用者之實際使用。

    The developing of technology not only changes the method of
    maintaining social network but also bring up social network site popular. This study try to completely explain the factors of using social networking site by combining the point of social capital and many models. Based on a survey of user from Facebook and Google Plus, we used the convenience sampling method on the internet.
    The finding of this study: (1) Self-expression positively influences using attitude. (2) Self-reflection positively influences using attitude. (3) Social tie positively influences using intention. (4) Social goals positively influences using intention. (5) Effort Expectancy positively influences using intention. (6) Social Influence positively influences using intention. (7) Using attitude positively influences using intention. (8) Using intention positively
    influences using actually.

    謝 誌 ...................................................i 中文摘要 .................................................iii 英文摘要 .................................................. v 目 錄 .................................................vii 表 次 ..................................................ix 圖 次 ..................................................xi 第一章 緒論 ............................................. 1 第一節 研究背景與動機 ................................. 1 第二節 研究目的與待答問題 ............................. 3 第三節 研究範圍與限制 ................................. 5 第四節 重要名詞釋義 ................................... 7 第二章 文獻探討 ......................................... 9 第一節 社會資本 ....................................... 9 第二節 社群網站 ...................................... 12 第三節 ERG 理論 ......................................18 第四節 整合性科技接受模式 ............................ 25 第五節 計畫行為理論 .................................. 31 第三章 研究設計與實施 .................................. 37 第一節 研究方法 ...................................... 37 第二節 研究架構 ...................................... 38 第三節 研究假設 ...................................... 39 第四節 資料收集方法與研究對象選擇 .................... 40 第五節 研究工具 ...................................... 40 第六節 信效度分析 .................................... 50 第七節 研究流程與步驟................................. 65 第八節 資料分析方法................................... 67 第四章 研究分析與結果.................................... 71 第一節 敘述性統計...................................... 71 第二節 整體結構模式.................................... 84 第五章 結論與建議........................................ 93 第一節 結論 ........................................... 93 第二節 建議 ........................................... 98 第三節 研究貢獻 ...................................... 100 參考文獻................................................. 101 中文部分 ................................................ 101 外文部分 ................................................ 104 附 錄 ................................................ 113 附錄一 影響社群網站實際使用之因素調查研究問卷........... 114

    中文部分
    王心怡(2010)。平衡計分卡管理資訊平台推行後對組織、員工及績效影響之研究-以個案醫院為例。國立彰化師範大學企業管理學系國際企業經營管理組碩士論文,未出版,彰化縣。
    余泰魁、余泰毅(2010)。影響科技媒介訓練系統使用者滿意度之研究。教育心理學報,42(1),1-28。
    余曉婷(2011)。候選人Facebook粉絲專頁之使用意圖研究-UTAUT模型驗證。中國文化大學新聞系碩士論文,未出版,台北市。
    吳明隆(2008)。SPSS操作與應用-多變量分析實務。臺北:五南 。
    吳明隆(2008)。SPSS操作與應用問卷統計分析實務。臺北:五南。
    呂姮儒(2010)。荒野保護協會炫蜂團成員參與動機、休閒涉入與休閒效益之研究。朝陽科技大學休閒事業管理系碩士論文,未出版,台中市。
    李佳璋(2009)。使用者對於數位學習系統接受度之研究-以台南市政府員工為例。南台科技大學資訊管理所碩士論文,未出版,台南縣。
    李銘薰(2009)。電腦與數位3C專業虛擬社群知識分享之影響因素研究。教育資料與圖書館學刊,46(3),377-401。
    林保良(2010)。人格特質、內在動機與開心農場使用意圖。東海大學國際貿易研究所碩士論文,未出版,台中市。
    林清泉、薄祥裕、吳微婷(2010)。國內社會網路服務網站使用行為研究--以Facebook、Plurk、Hi5為例。論文發表於國立臺南大學舉辦之「TANET 2010臺灣網際網路研討會」會議,台南市。
    林嘉容(2010)。社群網站使用者行為模式之研究-以臉書為例。國立東華大學全球運籌管理研究所碩士論文,未出版,花蓮縣。
    邱皓政(2003)。結構方程模式─LISREL 的理論、技術與應用。台北:五南。
    施學琦、陳怡蓁(2010)。以UTAUT架構探討社群網站使用者的使用行為。論文發表於大葉大學舉辦之「第十一屆電子化企業經營管理理論暨實務」研討會議,彰化縣。
    高美玲、葉美玲(1999)。 結構方程模式的應用:驗證性因素分析。國科會獎勵期刊,7(6),594-605。
    張士峯(2011)。虛擬社群知識分享動機、激勵機制及影響因素探究。國立臺灣大學商學研究所博士論文,未出版,台北市。
    莊子萱、戴逸民(2010)。以整合性科技接受模式探討影響自我服務科技使用意圖-以網路證券交易系統為例。國立屏東商業技術學院資訊管理系碩士論文,未出版,屏東縣。
    陳志傑(2009)。以計畫行為理論探討影響行動多媒體事務機服務使用意願之研究。華梵大學資訊管理學系碩士論文,未出版,新竹市。
    陳靖旻(2008)。影響虛擬社群成員知識分享因素之探討-社會資本理論觀點。國立中央大學資訊管理研究所碩士論文,未出版,桃園縣。
    陸珮津(2010)。以UTAUT採討國小教師使用Web 2.0工具之接受度及影響因素。高苑科技大學經營管理學系碩士論文,未出版,高雄市。
    曾志文、許晉龍(2008)。以社會資本觀點探討使用者參與部落格行為之研究。資訊社會研究期刊,15,209-232。
    黃芳銘(2007)。結構方程式:理論與應用。臺北:五南。
    黃慧真、廖凊君、施伊頻、戴畹潔、辛美錞(2010)。社交網站接受意圖之探索研究-心流經驗的觀點以崑山科技大學為例。崑山科技大學資訊管理系專題。台南市: 崑山科技大學資訊管理系。
    楊國樞、陸洛(2005)。社會取向自我實現者與個人取向自我實現者的心理特徵:概念分析與實徵衡鑑。本土心理學研究,23,71-143。
    詹清榮(2010)。以UTAUT結合凝聚力探討影響Facebook的使用意圖:以台灣社群為例。國立台北科技大學工業工程與管理所碩士論文,未出版,台北市。
    廖俊順(2009)。影響社群成員實際使用微網誌社群因素之研究。國立東華大學企業管理學系碩士論文,未出版,花蓮縣。
    管祺榮(2010)。運用整合性科技接受理論探討使用手機玩線上遊戲之研究。淡江大學管理科學研究所企業經營碩士論文,未出版,台北市。
    蔡至欣、賴玲玲(2011)。虛擬社群的資訊分享行為。圖書資訊學刊,9(1),161-196。
    闕仁彬(2009)。線上玩家使用電信小額付款服務接受度暨行銷模式之探討。國立台灣科技大學資訊管理學系碩士論文,未出版,台北市。
    蘇敬棠(2010)。社會網絡連帶關係對於社群訊息傳遞之影響-以Facebook社群網站為例。國立屏東科技大學資訊管理系碩士論文,未出版,屏東縣。
    鐘育明、吳百盛(2010)。從行為理論探討網路使用者對社群網站之認知行為模式。論文發表於大葉大學舉辦之「第十一屆電子化企業經營管理理論暨實務」研討會議,彰化縣。

    外文部分
    Ajzen, I. (1985). From intentions to actions: A theory of planned behavior. In J. Kuhl & J. Beckmann (Eds.), Action Control: From Cognition to Behavior (pp.11-39). New York: Springer.
    Ajzen, I. (1991). Organizational behavior and human decision processes. Theories of Cognitive Self-Regulation, 50(2), 179-211.
    Alderfer, C. P. (1972). Existence, Relatedness, and Growth, Human Needs In Organizational Settings. New York: Free Press.
    Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423.
    Armitage, C. J., & Christian, J. (2003). From attitudes to behavior: Basic and applied research on the theory of planned behavior. Current Psychology, 22, 187–195.
    Armstrong, A. G. & Hagel, J. (1996). The Real Value of On-line Communities. Harvard Business Review, 74(3), 134-140.
    Bagozzi, R. P., & Yi, Y. (1988). On the Evaluation of Structural Equation Mdels. Academy of Marking Science,16, 76-94.
    Baym, N. K. (1994). The emergence of community. Cyber society: Computer-mediated communication and community. Professional development Computer and Education, 24(3), 247-255.
    Bentler, P. M. (1990). Comparative fit indexes in structural models. Psychological Bulletin, 107(2), 238-246.
    Berger, P., & Trexler, S. (2010). Choosing Web 2.0 Tools for Learning and Teaching in a Digital World. Santa Barbara:Libraries Unlit.
    Blanchard, A., & Markus, M. (2004). The experience sense of a virtual community: Characteristics and process. Database for Advances in Information Systems, 35, 65-79.
    Blau, P. M. (1964). Exchange and power in social life. New York: Wiley.
    Bock, G. W., Zmud, R. W., Kim, Y. G. & Lee. J. N. (2005). Behavioral intention formation in knowledge share: examining the roles of extrinsic motivators, social-psychological forces, and organizations climate. MIS Quarterly, 29(1), 87-111.
    Bourdieu, P. (1986). The forms of capital. In J. G. Richardson (Ed.), Handbook of Theory and Research for the Sociology of Education (pp. 241-257). New York: Greenwood Press.
    Boyd, D. M., & Ellison, N. B. (2007). Social Network Sites: Definition, History, and Scholarship. Computer-Mediated Communication, 13(1), 210 - 230.
    Browne, M. W., & Cudeck, R. (1993). Alternative ways of assessing model fit. In K. A. Bollen & J. S. Long (Eds.), Testing structural equation models (pp. 136-162). Newsbury Park, CA: Sage.
    Carver, C. S., & Scheier, M. F. (1998). On the self-regulation of behavior. New York: Cambridge University Press.
    Chang, S. C. & Liu, P. H. (2011, July). Using focus group to investigate why people use facebook: The case of Taiwan. Paper presented at the meeting of the Technology Management in the Energy Smart World (PICMET), Portland, OR.
    Chiu, C. M., Hsu, M. H., & Wang, E. T. G. (2006). Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories. Decision Support Systems, 42, 1872-1888.
    Chow, W. S., & Chan, L. S. (2008). Social network, social trust and shared goals in organizational knowledge sharing. Information and Management, 45, 458-465.
    Cohen, D., & Prusak, L. (2001). In good company: How social capital makes organizations work. Boston: Harvard Business School Press.
    Coleman, J. S. (1988). Social capital in the creation of human capital. American Journal of Sociology, 94, 95-120.
    Davis, F. D. (1989), Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly 13(3), 319-340.
    Davis, F. D. (1986). A technology acceptance model for empirically testing new end-user information system: theory and results. Unpublished doctoral dissertation, MIT Sloan School of Management, Cambridge, MA.
    Dwyer, C. (2007). Digital Relationships in the MySpace Generation: Results From a Qualitative Study. Proceedings of the 40th Hawaii International Conference on System Sciences (HICSS), 19-28.
    Emma, L., Pelling, B., Behav, S., & Katherine, M. W. (2009). The Theory of Planned Behavior Applied to Young People’s Use of Social Networking Web Sites. Cyber Psychology & Behavior, 12(6), 755-759.
    Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention, and behavior: An introduction to theory and research. MA: Addision-Wesley.
    Fornell & Larcker (1981). Structural equation models with unobservable variables and measurement errors. Journal of Marketing Research, 18(2), 39-50.
    Fornell & Larcker (1981). Structural equation models with unobservable variables and measurement errors. Journal of Marketing Research, 18(2), 39-50.
    Grant, A. M, Franklin, J., & Lngford, P. (2002). The self-reflection and insight scale: a new measure of private self-conciousness. International Journal of Social Behavior & Personality, 30(8), 821-836.
    Hagel III, J. & Armstrong, A. G. (1997). Net gain: Expanding markets through virtual communities. Boston: Harvard Business School Press.
    Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate data analysis (5th ed.). Boston, MA: Pearson Education.
    Haythornthwaite, C. (2005). Social Networks and Internet Connectivity Effects, Information. Communication, & Society, 8(2), 125-147.
    Heberlein, T. A., & Black, J. S. (1976). Attitudinal specificity and prediction of behavior in a field setting. Journal of Personality and Social Psychology, 33(4), 474-479.
    Jöreskog, K. G., & Sörbom, D. (1989). LISREL7: A Guide to the Program and applications. Chicago: SPSS Inc.
    Klimoski, R. & Mohammed, S. (1994). Team mental model: Construct or metaphor?. Journal of Management, 20, 403-437.
    Kobayashi, T. (2010). Bridging Social Capital in Online Communities: Heterogeneity and Social Tolerance of Online Game Players in Japan. Human Communication Research, 36(4), 546-569.
    Kuo, F. Y., & Young, M. L. (2008). Predicting knowledge sharing practices through intention: A test of competing models. Computers in Human Behavior, 24, 2697-2722.
    Kwok, J. S., & Gao, S. (2004). Knowledge sharing community in P2P network: a study of motivational perspective. Journal of Knowledge Management, 8(1), 94-102.
    Kyle, G. T., Mowen, A. J. (2005). An examination of the leisure involvement-Agency commitment relationship. Journal of Leisure Research, 37(3), 342-363.
    Lee, F. S., Vogel, D. & Limayem, M. (2003). Virtual community informatics: A review and research agenda. Journal of Information Technology Theory and Application, 5(1), 47-61.
    Lee, Y., Kozar, K. A., & Larsen, K. R. T. (2003). The Technology Acceptance Model: Past, Present, and Future. Communications of the Association for Information Systems, 12, 50.
    Lesser, E. & Everest, K. (2001), Using Communities of Practice to Manage Intellectual Capital, Ivey Business Journal, 65 (4), 37-41.
    Lin, C. P., & Anol, B. (2008). Learning Online Social Support: An Investigation of Network Information Technology Based on UTAUT. Cyber Psychology & Behavior, 11(3), 268-272.
    Lin, H. F. (2006). Understanding behavioral intention to participate in virtual communities. Cyber Psychology & Behavior, 9(5), 540-547.
    Maslow, A. (1968). Toward a psychology of being (2nd ed.).New York: Van Nostrand Reinhold.
    Maslow, A. (1970). Motivation and personality (2nd ed.). New York: Harper & Row.
    Maslow, A. (1971). The farther reaches of human nature. New York: Penguin.
    McCown, F., & Nelson, M. L. (2009, May). What happens when Facebook is gone? Paper presented at the Proceedings of the 9th ACM/IEEE-CS joint conference on Digital libraries, New York.
    Montfort, K. V., Oud, J., & Satorra, A. (2006). Longitudinal Models in the Behavioral and Related Sciences. Routledge Academic.
    Moran, P., & Ghoshal, S. (1996). Bad for practice: A critique of the transaction cost theory. Academy of Management Review, 21(1), 13-47.
    Morry, M. M., & Kito, M. (2009). Relational-interdependent self-construal as a predictor of relationship quality: The mediating roles of one’s own behaviors and perceptions of the fulfillment of friendship functions. Journal of Social Psychology, 149, 205-222.
    Nahapiet, J. & Ghoshal, S., (1998). Social Capital, Intellectual Capital, and the Organizational Advantage. Academy of Management Review, 23(2), 242-267.
    Nahyun, K., & Anthony, J. O. (2005). Modeling the factors affecting individuals' use of community networks: A theoretical explanation of community-based information and communication technology use. Journal of the American Society for Information Science & Technology, 56(14), 1525-1543.
    Nunnally, J. C. (1978). Psychometric Theory (2nd ed.). New York: McGraw- Hill.
    Pavlou, P. A., & Fygenson, M. (2006). Understanding and prediction electronic commerce adoption: an extension of the theory of planned behavior. MIS Quarterly, 30(1), 115-143.
    Pigg, K. and Crank, L. (2004). Building Community Social Capital: The Potential and Promise of Information and Communications Technologies. Journal of Community Informatics, 2(1), 58-73.
    Putnam, R. D. (2007). E Pluribus Unum: Diversity and community in the twenty-first century: The 2006 Johan Skytte Prize Lecture. Scandinavian Political Studies, 30, 137-174.
    Putnam, R. D., (1995), Turning in, turning out: The strange disappearance of social capital in America. Political Science and Politics, 28, 664-683.
    Raacke, J., & Bonds-Raacke, J. (2008). MySpace and Facebook: Applying the Uses and Gratifications Theory to Exploring Friend-Networking Sites. Cyber Psychology & Behavior, 11(2), 169-174.
    Rheingold, H. (1993). The Virtual Community, MA: Addison-Wesley.
    Robbins, S. (2001). Organizational Behavior. New Jersey: Prentice-Hall.
    Romm, C., Pliskin, N., & Clarke, R. (1997). Virtual communities and society: Toward and Integrative three phase model. International Journal of Information Management, 17(4), 261-270.
    Rosenberg, M. (1965). Society and the adolescent self-image. Princeton, NJ:Princeton University Press.
    Sarah, C., Richard, H., & Marleen, H. (2006). Knowledge and Learning in Online Networks in Development: A Social-Capital Perspective. Journal of Development in Practice, 16(6), 570-586.
    Sekaran, U. (2003). Research Methods for Business: A Skill Building Approach. New York: John Wiley & Son, Inc.Young & Rubicam, 1-31.
    Sharma, S. (1996). Applied Multivariate Techniques. New York: A Wiley interscience publication.
    Shieh, R. S., Chang, W., & Liu, E. Z. F. (2011). Technology enabled active learning (TEAL) in introductory physics: Impact on genders and achievement levels. Australasian Journal of Educational Technology, 27(7), 1082-1099.
    Shu, W., & Chuang, Y. H. (2010).The study of sharing intention in the members of virtual community. Journal of Information Management, 17(3), 181-204.
    Subramani, M. R., & Peddibhotla, N. (2004). Determinants of Helping Behaviors in Online Groups: A Conceptual Model. Academy of Management Conference, New Orleans, LA.
    Top 10 alexa ranking website 2011. (2011). Retrieved December 22, 2011, from http://www.addaycampus.com/2011/12/top-10-alexa-ranking- website-2011-12.html
    Tsai, W., & Ghoshal, S. (1998). Social Capital and Value Creation: The Role of Intrafirm Networks. The Academy of Management Journal, 41(4), 464-476.
    Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User Acceptance of Information Technology: Toward a Unified View. MIS Quarterly, 27, 425-478.
    Wang, Y., & Fesenmaier, D. R. (2004). Modeling Participation in an Online Travel Community. Journal of Travel Research, 42, 261-270.
    Wasko, M. M., & Faraj, S. (2005). Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly, 29(1): 35-57.
    Widen-Wulff, G., Ek, S., Ginman, M., Perttila, R., Sodergard, P. and Totterman, A. K. (2008). Information Behaviour Meets Social Capital: A Conceptual Model. Journal of Information Science, 34(3), 346-355.
    Williams, L., & Hazer, J. (1986). Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods. Journal of Applied Psychology, 71, 219-231.
    Xu, B., Jones, D. R., & Shao, B. (2009). Volunteers’ involvement in online community based software development. Information and Management, 46, 151-58.
    Yong, S., & Young, G. (2010). Why would online gamers share their innovation-conducive knowledge in the online game user community? Integrating individual motivations and social capital perspectives. Computers in Human Behavior, 27, 956–970.

    無法下載圖示 本全文未授權公開
    QR CODE