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研究生: 沈怡君
SHEN, Yi-Chun
論文名稱: 期望落差、組織氣候、組織社會化對留任意願影響之研究
A Study on the Influence of Expectation Discrepancy, Organizational Climate, Organizational Socialization on Intention to stay
指導教授: 黃能堂
Huang, Neng-Tang
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2012
畢業學年度: 100
論文頁數: 101
中文關鍵詞: 期望落差組織氣候組織社會化留任意願
英文關鍵詞: Expectation Discrepancy, Organizational Climate, Organizational Socialization, Intention to Stay
論文種類: 學術論文
相關次數: 點閱:93下載:0
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  •   根據行政院主計處統計資料顯示,近期自願離職者以「對原有工作不滿意」之理由離開公司的人數逐漸增加。造成員工離職的原因很多,其中當員工對於工作的預期與實際狀況不符合,就會產生期望落差,有了期望落差,就會增加離職意願。組織氣候重點在於組織成員對於組織整體環境的感受,而組織社會化著重於讓員工得以快速適應組織,若是可以利用組織氣候和組織社會化影響員工工作期望落差的程度,進而提升員工的留任意願,讓企業留住適用的人才,避免人才的流失,是本研究想要探討的目的。
      本研究採用問卷調查法,利用某壽險公司之壽險業務人員為問卷施測對象。本研究共發放289份問卷,有效問卷回收共計278份,有效問卷回收率為96%,並於回收後使用描述性統計分析、信度分析、變異數分析以及迴歸分析。資料經統計分析獲得結論:期望落差、組織氣候與組織社會化均對於留任意願具有顯著關係;組織氣候不會影響期望落差與留任意願之關係;組織社會化不會影響期望落差與留任意願之關係。

      According to the research in the Directorate General of Budget, Accounting and Statistics (DGBAS) of Executive Yuan, the major factor of the voluntary unemployed labors is dissatisfied with the job. There are many reason that cause employees to resign. If an employee’s expectation for the job does not meet with the real situation, the discrepancy would appear, that called expectation discrepancy. With the expectation discrepancy, the intention to leave will be increased. In this light, the intention to stay will be lowered. The main target of organizational climate lies in the perception of organizational menbers for the overall organizational environment. The organizational socialization emphasizes on making the employees to get accustomed to the organizational. If the organizational climate and organizational socialization are used to influence employees’ expectation discrepancy, then, the employees’ intention to stay will be elevated.
      Two hundred eighty-nine questionnaires were sent to the sample, with two hundred seventy-eight valid questionnaires returned. The survey shows the effective response rate of questionnaires is 96%. The returned questionnaires were used analysis for data analyzed by descriptive statisticsk reliability analysis, analysis of variance and multiple regression. The results are as follows: An obvious relationship between expectation discrepancy and intention to stay; an obvious relationship between organizational climate and intention to stay; an obvious relationship between organizational socialization and intention to stay; the organizational climate serves no moderator effect to expectation discrepancy and intention to stay, and the organizational socailization serves no moderator effect to expectation discrepancy and intention to stay.

    謝  誌∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙i 中文摘要∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙iii 英文摘要∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙v 表  次∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙ix 圖  次∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙xi 第一章 緒論∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙1 第一節 研究背景與動機∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙1 第二節 研究目的與待答問題∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙3 第三節 研究範圍與研究限制∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙5 第四節 重要名詞解釋∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙6 第二章 文獻探討∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙9 第一節 期望落差∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙9 第二節 組織氣候∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙15 第三節 組織社會化∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙21 第四節 留任意願∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙25 第五節 各變項之相關研究∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙30 第三章 研究設計與實施∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙33 第一節 研究架構與假設∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙33 第二節 研究變項∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙34 第三節 研究步驟與流程∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙36 第四節 研究方法∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙38 第五節 研究對象∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙39 第六節 研究工具∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙40 第七節 資料處理與分析∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙49 第四章 研究結果與討論∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙51 第一節 描述性統計分析∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙51 第二節 研究變項之信度分析∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙54 第三節 個人背景變項對研究變項之差異性分析∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙55 第四節 研究變項之相關分析∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙60 第五節 期望落差、組織氣候、組織社會化留任意願迴歸分析∙∙∙∙61 第五章 結論與建議∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙65 第一節 研究結論∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙65 第二節 研究建議∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙68 參考文獻∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙71 一、中文部分∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙71 二、外文部分∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙73 附 錄∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙79 附錄一 期望落差、組織氣候、組織社會化與留任意願調查問卷初 稿························································81 附錄二 內容效度專家審查名單··································86 附錄三 期望落差、組織氣候、組織社會化與留任意願調查問卷 修正對照表·················································87 附錄四 期望落差、組織氣候、組織社會化與留任意願研究調查 問卷·····················································98

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