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研究生: 謝文金
Hsieh, Wen-Chin
論文名稱: 組織精簡對員工工作態度之影響:工作不安全感與工作負荷之中介效果
The impact of organizational downsizing on employees' work attitude:the mediation effect of job insecurity and work load
指導教授: 謝慧賢
Hsieh, Hui-Hsien
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2019
畢業學年度: 107
語文別: 中文
論文頁數: 81
中文關鍵詞: 組織精簡組織承諾留任意願工作滿意度工作不安全感工作負荷
英文關鍵詞: organizational downsizing, organizational commitment, intention to stay, job satisfaction, job insecurity, work load
DOI URL: http://doi.org/10.6345/NTNU201900209
論文種類: 學術論文
相關次數: 點閱:132下載:0
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  • 當企業面臨經營問題,為有效降低營運成本,通常最直接會採行的方法就是進行「組織精簡」來降低營運成本,過去有學者研究指出組織精簡計畫的實施,對企業、對留任員工未必能帶來原本預期的效果,反而造成一定的衝擊。故本研究將「工作不安全感」與「工作負荷」設為中介變項,以進一步了解其是否對組織精簡與員工工作態度間的關係產生影響。
      本研究對實施組織精簡企業的留任員工進行問卷調查,取得217份有效問卷,研究假設驗證採階層迴歸分析法。分析結果:1.員工的組織承諾、留任意願及工作滿意度與組織精簡有負向關係;2.員工的工作負荷及工作不安全感與組織精簡有正向的關係;3.在組織精簡與組織承諾、留任意願及工作滿意度間,工作不安全感扮演中介變項的角色;4.工作負荷在組織精簡與組織承諾、留任意願及工作滿意度間沒有中介效果。在本研究的研究假設下,本研究結果可提供企業作為管理上之參考;影響員工工作態度的主要中介變項為工作不安全感,工作負荷雖無顯著影響,然而在管理實務上亦為關鍵的考量因素之一。

    When enterprises are confronted with difficulties, they usually organizational downsizing the work forces to reduce the cost. This research means to discuss the impact of downsizing on organizational commitment and intention to stay and job satisfaction of retained employees and tries to find out whether the relationship between them will be affected by job insecurity and work load.
      Research data were collected through a questionnaire survey. Research objects are regular employees of an enterprise. 217 were completed and returned. According to results of this research, 1. The organizational downsizing has a negative impact on the organizational commitment and intention to stay and job satisfaction of employees. 2. The organizational downsizing has a positive impact on the job insecurity and work load of employees. 3. The job insecurity has an mediating effect on the relationship between organizational downsizing and organizational commitment and the relationship between organizational downsizing and intention to stay and the relationship between organizational downsizing and job satisfaction. 4. The work load no has a mediating effect on the relationship between organizational downsizing and organizational commitment and the relationship between organizational downsizing and intention to stay and the relationship between organizational downsizing and job satisfaction. In the view of the corporate management, the result shows only work insecurity affects the employees' work attitude. Although the workload has no mediating effect on the relationship between downsizing and work attitude, workload is an important factor that cannot be ignored.

    誌 謝 i 中文摘要 iii ABSTRACT v 目 錄 vii 表 次 ix 圖 次 xi 第一章 緒 論 1 第一節 研究背景與動機 1 第二節 研究目的 3 第三節 名詞解釋 4 第四節 研究流程 6 第二章 文獻探討 9 第一節 組織精簡 9 第二節 組織承諾 11 第三節 留任意願 14 第四節 工作滿意度 16 第五節 工作不安全感 21 第六節 工作負荷 24 第七節 各變項間之關係探討 26 第三章 研究設計與實施 35 第一節 研究架構 35 第二節 研究假設 36 第三節 研究對象 37 第四節 研究工具 38 第五節 資料分析方法 41 第四章 研究結果 43 第一節 敍述統計分析 43 第二節 測量模式分析 45 第三節 相關分析 48 第四節 假設驗證 50 第五章 結果討論與建議 57 第一節 研究發現與討論 57 第二節 管理意涵與實務建議 61 第三節 研究限制與後續研究建議 63 參考文獻 65 一、中文部份 65 二、外文部份 70 附 錄 79 附錄一 問卷 79

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