簡易檢索 / 詳目顯示

研究生: 江姿穎
Jiang, Zi-Ying
論文名稱: 道德領導與員工行為:探討當責的中介效果
Ethical Leadership and Employee Behavior: The Mediating Effect of Accountability
指導教授: 謝慧賢
Hsieh, Hui-Hsien
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2020
畢業學年度: 108
語文別: 中文
論文頁數: 68
中文關鍵詞: 道德領導當責任務績效幫忙同事行為
英文關鍵詞: ethical leadership, accountability, task performance, coworker‐directed helping behaviors
DOI URL: http://doi.org/10.6345/NTNU202000580
論文種類: 學術論文
相關次數: 點閱:94下載:13
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 道德領導對組織日常運作及員工認知與行為能夠產生影響與變化,不僅有助於組織內氣氛更趨於和諧,亦能促進工作者之工作績效。因此,研究主軸在探究道德領導對於員工行為(包含任務績效與幫忙同事行為)之影響,並試圖檢視員工當責所扮演之中介角色。本研究之對象不分產業別,以問卷調查法搜集資料,採用統計軟體SPSS和LISREL將334份有效問卷進行統計分析,以證實本研究各項假設。研究結果為: (1)道德領導對員工任務績效並無顯著關係;(2)道德領導對於幫忙同事行為有正向關係;(3)道德領導對當責有正向關係;(4)當責會中介道德領導與任務績效之間的關係;以及(5)當責會中介道德領導與幫忙同事行為之間的關係。最後,依據研究結果提出未來研究之建議,與提供企業在管理執行面的實務意涵予以參考。

    Ethical leadership can influence and change the organization's daily operations and employees' perceptions and behaviors, which not only helps the atmosphere in the organization to become more harmonious, but also enhance the work performance of employees. Therefore, the purpose of this study is to explore the impact of ethical leadership on employee behaviors (including task performance and coworker‐directed helping behaviors), and try to examine the mediating role of employee accountability. This research employed the questionnaire survey to collect the data and 334 valid questionnaires were retrieved. The data were used to verify the hypotheses of this study. The results of the analysis are: 1. Ethical leadership has no significant relationship on task performance; 2. Ethical leadership has a positive relationship on coworker‐directed helping behaviors; 3. Ethical leadership has a positive relationship on responsibility; 4. Accountability was found to have mediating effects between ethical leadership and task performance; 5. Accountability was found to have mediating effects between ethical leadership and coworker‐directed helping behaviors. The contributions to both ethical leadership and employee behavior literature are discussed and the limitations of the current study and the directions for future research are provided.

    誌謝 i 中文摘要 iii ABSTRACT v 目錄 vi 表次 viii 圖次 x 第一章 緒 論 1 第一節 研究背景與動機 1 第二節 研究目的 4 第三節 重要名詞解釋 5 第四節 研究流程 7 第二章 文獻探討 9 第一節 道德領導 9 第二節 當責 10 第三節 員工行為 13 第四節 各變項間之關係探討 15 第三章 研究方法 25 第一節 研究架構與假設 25 第二節 研究對象與程序 26 第三節 研究工具 27 第四節 資料分析方法 31 第四章 資料分析 35 第一節 描述性統計分析 35 第二節 相關分析 38 第三節 測量模型分析 40 第四節 結構方程模型分析 44 第五節 研究假設檢定結果 48 第五章 結論與建議 49 第一節 結果討論 49 第二節 管理意涵 53 第三節 研究限制與建議 56 參考文獻 59 一、外文部分 59

    Anderson, S. E., & Williams, L. J. (1996). Interpersonal, job, and individual factors related to helping processes at work. Journal of Applied Psychology, 81(3), 282.
    Avey, J. B., Palanski, M. E., & Walumbwa, F. O. (2011). When leadership goes unnoticed: The moderating role of follower self-esteem on the relationship between ethical leadership and follower behavior. Journal of Business Ethics, 98(4), 573-582.
    Avolio, B. J., Walumbwa, F. O., & Weber, T. J. (2009). Leadership: Current Theories, Research, and Future Directions. Annual Review of Psychology, 60(1), 421-449.
    Bavik, Y. L., Tang, P. M., Shao, R., & Lam, L. W. (2018). Ethical leadership and employee knowledge sharing: Exploring dual-mediation paths. The Leadership Quarterly, 29(2), 322-332.
    Bolino, M. C., Turnley, W. H., & Bloodgood, J. M. (2002). Citizenship behavior and the creation of social capital in organizations. Academy of Management Review, 27(4), 505-522.
    Borman, W. C., & Motowidlo, S. (1993). Expanding the criterion domain to include elements of contextual performance. Personnel Selection in Organizations; San Francisco: Jossey-Bass, 71.
    Bouckenooghe, D., Zafar, A., & Raja, U. (2015). How Ethical Leadership Shapes Employees’ Job Performance: The Mediating Roles of Goal Congruence and Psychological Capital. Journal of Business Ethics, 129(2), 251-264.
    Bowling, N. A. (2010). Effects of job satisfaction and conscientiousness on extra-role behaviors. Journal of Business and Psychology, 25(1), 119-130.
    Brown, M. E., & Treviño, L. K. (2006). Ethical leadership: A review and future directions. The Leadership Quarterly, 17(6), 595-616.
    Brown, M. E., Treviño, L. K., & Harrison, D. A. (2005). Ethical leadership: A social learning perspective for construct development and testing. Organizational Behavior and Human Decision Processes, 97(2), 117-134.
    Campbell, J. P. (1990). Modeling the performance prediction problem in industrial and organizational psychology. In Handbook of industrial and organizational psychology, Vol. 1, 2nd ed. (pp. 687-732). Palo Alto, CA, US: Consulting Psychologists Press.
    Chin, T. (2013). How ethical leadership encourages employee voice behavior in China: The mediating role of organizational harmony. International Business Research, 6(10), 15.
    Christopher, A. N., & Schlenker, B. R. (2005). The Protestant work ethic and attributions of responsibility: Applications of the Triangle Model 1. Journal of Applied Social Psychology, 35(7), 1502-1515.
    Cole, M. S., & Bedeian, A. G. (2007). Leadership consensus as a cross-level contextual moderator of the emotional exhaustion–work commitment relationship. The Leadership Quarterly, 18(5), 447-462.
    De Cremer, D., & Van Dijk, E. (2009). Paying for sanctions in social dilemmas: The effects of endowment asymmetry and accountability. Organizational Behavior and Human Decision Processes, 109(1), 45-55.
    Ferris, G. R., Dulebohn, J. H., Frink, D. D., George-Falvy, J., Mitchell, T. R., & Matthews, L. M. (1997). Job and organizational characteristics, accountability, and employee influence. Journal of Managerial Issues, 162-175.
    Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
    Frink, D. D., & Klimoski, R. J. (2004). Advancing accountability theory and practice: Introduction to the human resource management review special edition. Human Resource Management Review, 14(1), 1-17.
    George, J. M., & Brief, A. P. (1992). Feeling good-doing good: a conceptual analysis of the mood at work-organizational spontaneity relationship. Psychological Bulletin, 112(2), 310.
    Hall, A. T., Blass, F. R., Ferris, G. R., & Massengale, R. (2004). Leader reputation and accountability in organizations: Implications for dysfunctional leader behavior. The Leadership Quarterly, 15(4), 515-536.
    Hall, A. T., Frink, D. D., & Buckley, M. R. (2017). An accountability account: A review and synthesis of the theoretical and empirical research on felt accountability. Journal of Organizational Behavior, 38(2), 204-224.
    Hall, A. T., Zinko, R., Perryman, A. A., & Ferris, G. R. (2009). Organizational citizenship behavior and reputation: Mediators in the relationships between accountability and job performance and satisfaction. Journal of leadership & organizational studies, 15(4), 381-392.
    Kacmar, K. M., Andrews, M. C., Harris, K. J., & Tepper, B. J. (2013). Ethical leadership and subordinate outcomes: The mediating role of organizational politics and the moderating role of political skill. Journal of Business Ethics, 115(1), 33-44.
    Kalshoven, K., & Boon, C. T. (2012). Ethical leadership, employee well-being, and helping. Journal of Personnel Psychology, 11(1), 60-68.
    Kalshoven, K., Den Hartog, D. N., & De Hoogh, A. H. (2013). Ethical leadership and follower helping and courtesy: Moral awareness and empathic concern as moderators. Applied Psychology, 62(2), 211-235.
    Kanungo, R. N. (2001). Ethical values of transactional and transformational leaders. Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de l'Administration, 18(4), 257-265.
    Katz, D. (1964). The motivational basis of organizational behavior. Behavioral science, 9(2), 131-146.
    Katz, D., & Kahn, R. L. (1978). The social psychology of organizations (Vol. 2): Wiley New York.
    Kuoppala, J., Lamminpää, A., Liira, J., & Vainio, H. (2008). Leadership, job well-being, and health effects—a systematic review and a meta-analysis. Journal of occupational and environmental medicine, 50(8), 904-915.
    Lee, K., & Allen, N. J. (2002). Organizational citizenship behavior and workplace deviance: The role of affect and cognitions. Journal of applied psychology, 87(1), 131.
    Liang, J. (2014). Ethical Leadership and Employee Voice: Examining a Moderated-Mediation Model. Acta Psychologica Sinica, 46(2), 252-264.
    Mayer, D. M., Kuenzi, M., Greenbaum, R., Bardes, M., & Salvador, R. B. (2009). How low does ethical leadership flow? Test of a trickle-down model. Organizational behavior and human decision processes, 108(1), 1-13.
    McGuire, W. J. (1968). Personality and susceptibility to social influence. Handbook of Personality Theory and Research, 2, 1130-1187.
    Mero, N. P., Guidice, R. M., & Werner, S. (2012). A Field Study of the Antecedents and Performance Consequences of Perceived Accountability. Journal of Management, 40(6), 1627-1652.
    Mo, S., & Shi, J. (2017). Linking Ethical Leadership to Employees’ Organizational Citizenship Behavior: Testing the Multilevel Mediation Role of Organizational Concern. Journal of Business Ethics, 141(1), 151-162.
    Newman, A., Kiazad, K., Miao, Q., & Cooper, B. (2014). Examining the cognitive and affective trust-based mechanisms underlying the relationship between ethical leadership and organisational citizenship: A case of the head leading the heart? Journal of Business Ethics, 123(1), 113-123.
    O'Reilly, C. A., & Chatman, J. (1986). Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior. Journal of Applied Psychology, 71(3), 492-499.
    Ofori, G. (2009). Ethical leadership: Examining the relationships with full range leadership model, employee outcomes, and organizational culture. Journal of Business Ethics, 90(4), 533.
    Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA, England: Lexington Books/D. C. Heath and Com.
    Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2005). Organizational citizenship behavior: Its nature, antecedents, and consequences: Sage Publications.
    Piccolo, R. F., Greenbaum, R., Hartog, D. N. d., & Folger, R. (2010). The relationship between ethical leadership and core job characteristics. Journal of Organizational Behavior, 31(2‐3), 259-278.
    Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual-and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94(1), 122.
    Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879.
    Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of management, 26(3), 513-563.
    Preacher, K. J., & Selig, J. P. (2012). Advantages of Monte Carlo confidence intervals for indirect effects. Communication Methods and Measures, 6(2), 77-98.
    Qin, X., Huang, M., Hu, Q., Schminke, M., & Ju, D. (2018). Ethical leadership, but toward whom? How moral identity congruence shapes the ethical treatment of employees. Human Relations, 71(8), 1120-1149.
    Royle, M. T., Hall, A. T., Hochwarter, W. A., Perrewé, P. L., & Ferris, G. R. (2005). The Interactive Effects Of Accountability And Job Self-Efficacy On Organizational Citizenship Behavior And Political Behavior. Organizational Analysis, 13(1).
    Rus, D., van Knippenberg, D., & Wisse, B. (2012). Leader power and self-serving behavior: The Moderating Role of Accountability. The Leadership Quarterly, 23(1), 13-26.
    Salancik, G. R., & Pfeffer, J. (1978). A social information processing approach to job attitudes and task design. Administrative Science Quarterly, 224-253.
    Schaller, M., & Cialdini, R. B. (1988). The economics of empathic helping: Support for a mood management motive. Journal of Experimental Social Psychology, 24(2), 163-181.
    Schaubroeck, J. M., Lam, S. S., & Peng, A. C. (2016). Can peers’ ethical and transformational leadership improve coworkers’ service quality? A latent growth analysis. Organizational Behavior and Human Decision Processes, 133, 45-58.
    Schlenker, B. R. (1997). Personal responsibility: Applications of the triangle model. Research In Organizational Behavior, 1997, 19, 241-301.
    Schlenker, B. R., Britt, T. W., Pennington, J., Murphy, R., & Doherty, K. (1994). The triangle model of responsibility. Psychological Review, 101(4), 632.
    Schnake, M. E., & Dumler, M. P. (2003). Levels of measurement and analysis issues in organizational citizenship behaviour research. Journal of occupational and organizational psychology, 76(3), 283-301.
    Sergiovanni, T. J. (1992). Moral leadership: Getting to the heart of school improvement: ERIC.
    Steinbauer, R., Renn, R. W., Taylor, R. R., & Njoroge, P. K. (2013). Ethical Leadership and Followers’ Moral Judgment: The Role of Followers’ Perceived Accountability and Self-leadership. Journal of Business Ethics, 120(3), 381-392.
    Stouten, J., van Dijke, M., Mayer, D. M., De Cremer, D., & Euwema, M. C. (2013). Can a leader be seen as too ethical? The curvilinear effects of ethical leadership. The Leadership Quarterly, 24(5), 680-695.
    Tetlock, P. E. (1992). The impact of accountability on judgment and choice: Toward a social contingency model. In Advances in experimental social psychology (Vol. 25, pp. 331-376): Elsevier.
    Treviño, L. K., Brown, M., & Hartman, L. P. (2003). A qualitative investigation of perceived executive ethical leadership: Perceptions from inside and outside the executive suite. Human Relations, 56(1), 5-37.
    Trevino, L. K., & Brown, M. E. (2004). Managing to be ethical: Debunking five business ethics myths. Academy of Management Perspectives, 18(2), 69-81.
    Trevino, L. K., Hartman, L. P., & Brown, M. (2000). Moral person and moral manager: How executives develop a reputation for ethical leadership. California Management Review, 42(4), 128-142.
    Tse, H. H. M., Huang, X., & Lam, W. (2013). Why does transformational leadership matter for employee turnover? A multi-foci social exchange perspective. The Leadership Quarterly, 24(5), 763-776.
    Van Dyne, L., & LePine, J. A. (1998). Helping and voice extra-role behaviors: Evidence of construct and predictive validity. Academy of Management Journal, 41(1), 108-119.
    Vandewalle, D., Van Dyne, L., & Kostova, T. (1995). Psychological ownership: An empirical examination of its consequences. Group & Organization Management, 20(2), 210-226.
    Walumbwa, F. O., Avolio, B. J., Gardner, W. L., Wernsing, T. S., & Peterson, S. J. (2008). Authentic leadership: Development and validation of a theory-based measure. Journal of management, 34(1), 89-126.
    Walumbwa, F. O., Mayer, D. M., Wang, P., Wang, H., Workman, K., & Christensen, A. L. (2011). Linking ethical leadership to employee performance: The roles of leader–member exchange, self-efficacy, and organizational identification. Organizational behavior and human decision processes, 115(2), 204-213.
    Walumbwa, F. O., & Schaubroeck, J. (2009). Leader personality traits and employee voice behavior: mediating roles of ethical leadership and work group psychological safety. Journal of Applied Psychology, 94(5), 1275.
    Wang, W., Mao, J., Wu, W., & Liu, J. (2012). Abusive supervision and workplace deviance: The mediating role of interactional justice and the moderating role of power distance. Asia Pacific Journal of Human Resources, 50(1), 43-60.
    Williams, L. J., & Anderson, S. E. (1991). Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors. Journal of Management, 17(3), 601-617.
    Yue, Y., Wang, K. L., & Groth, M. (2017). Feeling bad and doing good: The effect of customer mistreatment on service employee's daily display of helping behaviors. Personnel Psychology, 70(4), 769-808.
    Yukl, G., Mahsud, R., Hassan, S., & Prussia, G. E. (2013). An improved measure of ethical leadership. Journal of leadership & organizational studies, 20(1), 38-48.
    Zellars, K. L., Hochwarter, W. A., Lanivich, S. E., Perrewé, P. L., & Ferris, G. R. (2011). Accountability for others, perceived resources, and well being: Convergent restricted non‐linear results in two samples. Journal of Occupational and Organizational Psychology, 84(1), 95-115.
    Zhu, W., May, D. R., & Avolio, B. J. (2004). The Impact of Ethical Leadership Behavior on Employee Outcomes: The Roles of Psychological Empowerment and Authenticity. Journal of Leadership & Organizational Studies, 11(1), 16-26.

    下載圖示
    QR CODE