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研究生: 賴又瑋
Lai, Yu-Wei
論文名稱: 以資訊系統成功模型探討教師使用數位學習平台對感知效益之影響
The Study of Applying Information Systems Success Model to Explore The Influence of Teachers Using e-Learning Platform on Perceived Benefits
指導教授: 蕭顯勝
Hsiao, Hsien-Sheng
口試委員: 李怡慧
Lee, Yi-Hui
陳俊臣
Chen, Jyun-Chen
張敬珣
Chang, Ching-Hsun
蕭顯勝
Hsiao, Hsien-Sheng
口試日期: 2022/07/05
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2022
畢業學年度: 110
語文別: 中文
論文頁數: 117
中文關鍵詞: 數位學習平台資訊系統成功模型學校支持電腦自我效能感知效益
英文關鍵詞: e-Learning Platform, Information Systems Success Model, School Support, Computer Self-efficacy, Perceived Benefits
研究方法: 問卷調查法
DOI URL: http://doi.org/10.6345/NTNU202200852
論文種類: 學術論文
相關次數: 點閱:92下載:18
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  • 受到新冠肺炎疫情的影響,各級學校因應學生無法到校而紛紛改採線上授課,來協助學生學習不中斷,因而數位學習(e-Learning)備受關注,蔚為風潮。過去許多研究都證實數位學習平台有助於提升學生學習成效,也發現若使用平台的滿意度越高,其感知效益也會越高。但同樣作為平台使用者的教師卻較少相關研究提及,也不清楚使用數位學習平台對於教師的效益為何。因此,本研究旨從教師作為使用者的角度,運用資訊系統成功模型來探討使用數位學習平台對於教師感知效益的影響,並且同時加入學校支持及教師自身的電腦自我效能一同考量。
    本研究採用網路問卷調查,針對使用數位學習平台之教師進行研究,研究結果發現:(1)數位學習平台的資訊品質、系統品質、服務品質及教育品質皆對於滿意度有正向影響(2)滿意度對於感知效益有正向影響(3)學校支持及電腦自我效能皆對感知效益有正向影響(4)電腦自我效能會部分中介學校支持及感知效益之間的關係(5)學校支持、電腦自我效能及感知效益皆會受到教師的背景變項不同而有差異。本研究根據結果提出建議,學校在推行數位學習平台時,除了要了解教師對於平台品質的想法以外,亦可以針對教師的不同背景變項強化其電腦自我效能及學校支持,來提高教師使用後的感知效益。

    During the COVID-19 pandemic, schools have switched to online teaching to help students learn without interruption. Therefore, e-Learning has attracted much attention and has become a trend. Numerous studies in the past had confirmed that e-Learning platforms help student to improve learning outcomes, and it had also been found that the higher the satisfaction with using the platform, the higher perceived benefits. However, teachers are also platform users but rarely mentioned in relevant research, and it is not clear what the benefits of using e-Learning platforms for teachers. Therefore, this research aims to use the information system success model from the perspective of teachers as users to explore the impact of the use of e-Learning platforms on teachers' perceived benefits, and take both school support and teachers computer self-efficacy into model to research.
    In this study, the online questionnaire survey was used on the teachers using e-Learning platform for the class. The results of this study show that: (1) Information quality, System quality, Service quality and Educational quality have significant influences on Satisfaction. (2) Satisfaction has significant influence on Perceived Benefits. (3) School Support has significant influences on Computer Self-efficacy and Perceived Benefits. (4) Computer Self-efficacy has the partial mediating effect of School Support and Perceived Benefits. (5) School Support, Computer Self-efficacy and Perceived Benefits all vary depending on the teacher's background variables. According to the results, this study suggests schools should understand teachers’ thoughts on the platform quality and enhance their computer skills and support depending on teachers’ different background variables.

    中文摘要 III ABSTRACT V 表 次 XI 圖 次 XIII 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 7 第三節 待答問題 8 第四節 名詞釋義 9 第二章 文獻探討 11 第一節 資訊系統成功模型理論 11 第二節 數位學習平台 15 第三節 資訊系統成功模型於數位學習平台之應用 17 第四節 學校支持 24 第五節 電腦自我效能 26 第六節 不同教師背景變項之研究 31 第七節 文獻評析 33 第三章 研究設計與實施 35 第一節 研究架構與假設 35 第二節 研究步驟與流程 37 第三節 研究對象 40 第四節 研究工具 41 第五節 資料處理與分析 49 第四章 研究結果 51 第一節 問卷量表發展 51 第二節 樣本資料分析 55 第三節 結構方程模型分析 57 第四節 中介效果分析 65 第五節 重要性績效矩陣分析(IMPORTANCE-PERFORMANCE MATRIX ANALYSIS, IPMA) 68 第六節 不同背景教師之差異分析 72 第五章 結論與建議 77 第一節 研究結論 77 第二節 研究貢獻與管理意涵 83 第三節 研究建議 85 第四節 研究限制 88 參考文獻 89 一、中文部分 89 二、英文部分 90 附錄 111 附錄一 使用數位學習平台之教師意見調查表 113

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