Have library access?
IP:100.28.227.63
  • Journals
  • OpenAccess

淺談公共圖書館績效評估

Performance Evaluation for Public Libraries

Abstracts


圖書館績效評估是圖書館整體品質管理的一環,藉由任務與目標的制定,研擬資源分配與行動方案,再運用績效評估衡量行動方案的成果是否契合任務與目標。近年來,由於政經社會環境的改變,民眾、社區與政府皆要求公共圖書館展現其營運成效,是以公共圖書館績效評估愈形重要。本文闡述圖書館績效評估的定義,再介紹德國、美國、以及我國實施之公共圖書館績效評估相關計畫;最後,則說明從投入、產出層面的績效評估進展到成效評估。

Parallel abstracts


Performance evaluation is a part of quality management for any organization. Specifically, a library defines her missions and goals first; draws up her resource allocation and action plans accordingly; then exploits performance evaluation to measure if the achievement of her plans meets her missions and goals. Recently, due to the change in political, economic and societal environment, general public, communities, and governments require public libraries to present their achievement; therefore, performance measurement is increasingly important. This article explicates the definition of performance measurement, introduces related projects conducted in Germany, USA, and Taiwan. Finally, it describes outcome measurement.

References


Bertot, J. C.,McClure, C. R.(2003).Outcomes assessment in the networked environment: Research questions, issues, considerations, and moving forward.Library Trends.51(4),590-613.
BIX (2014). Project information. Retrieved from http://www.bix-bibliotheksindex.de/en/project-info.html http://www.bix-bibliotheksindex.de/
Huysmans, F.,Oomes, M.(2012).Measuring the public library's societal value: a methodological research program.World Library and Information Congress: 78th IFLA General Conference and Assembly.(World Library and Information Congress: 78th IFLA General Conference and Assembly).:
(2014).Information and documentation: Library performance indicators.Geneva:International Organization for Standardization.
Library Journal (2014). The LJ Index: Frequently Asked Questions (FAQ). Retrieved from http://lj.libraryjournal.com/stars-faq/

Cited by


高詠茹(2017)。從使用者觀點探討公共圖書館使用效益〔碩士論文,國立臺灣大學〕。華藝線上圖書館。https://doi.org/10.6342/NTU201702446

Read-around