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政府部門之精實六標準的DMAIC實務作法

The DMAIC Practices of Lean Six Sigma in a Government Agency

參考文獻


Furterer, S.,Elshennawy, A. K.(2005).Implementation of TQM and Lean Six Sigma tools in local government: a framework and a case study.Total Quality Management Business and Excellent.16(10),1179-1191.
George, M. L.(2003).Lean Six Sigma for Service.McGraw-Hill.
IBM Center for the Business of Government
remove waste, and uncover hidden opportunities in State and local government
黃永東、王怡茵(2005)。精實六標準差在旅館業之探討。品質月刊。41(5),50-55。

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