科技組織人力資源核心競爭力之模糊評判

本研究旨在以台灣一家跨國數位科技公司為例，進行人力資源共通核心競爭能力之內部評核，以及採模糊評判技術實施外部評核，以評定該企業在市場的位置。研究採用文獻分析、焦點團體法、個案研究、模糊評判等方法進行。內部評核採用自編之多維度評核問卷為研究工具，實施員工、主管、部屬、同儕等之線上自評與他評。57位員工問卷分析之結果，作為凝聚組織向心力、改善團隊運作效能、以及發展員工協助方案之重要參考。外部評核之實施，配合專家訂定指標權重值進行模糊評判運算。最後獲得綜合評價進而判定該企業人力資源競爭力在該產業中之市場位置，俾作為企業經營之參考。

關鍵字

核心競爭力；多維度評核；模糊評判

並列摘要

The purpose of this study was to perform an internal assessment of general core competency in an international technological organization, using a digital technological company in Taiwan as a case study. The fuzzy assessment technique was used to assess external assessment of the company in market position. The research method used include: literature analysis, focus group, case study, and the fuzzy assessment. The key points regarding internal assessment that will be addressed include: Dissecting the case study in order to evaluate its system of assessing the core competency and performance of its employees, and developing a multi-purpose on-line questionnaire as a tool for evaluating. The desired outcome of internal assessment is improvement of a team's operational efficiency and effectiveness, through the development of an assistance program for employees. The second step of external assessment was performed through the application of the fuzzy assessment technique. And addressed the weight of assessment indicators with the external experts, and then performed the operation of fuzzy assessment. Acquiring the synthetic appraisal on general core competency of human resource finally and further deciding the market position of the competition for human resource for reference.