知識管理文獻之回顧與前瞻－以知識作業及知識策略為分類基礎

Review and Foresight for the Knowledge Management Literature: Taxonomy from the Operation-based and Strategy-based Perspectives

譚大純(David D. C. Tarn)

《管理評論》 20卷4期 (2001/10) Pp. 93-135

https://doi.org/10.6656/MR.2001.20.4.CHI.93

摘要

各家學說對知識管理議題探討雖多，但各家學說常偏於一隅而忽其全貌。若干領域甚至將知識管理與資訊科技、教育訓練等議題畫上等號，使人誤解。此外，目前文獻多著墨於知識管理之「作業面」，對其「策略面」涉及極少。據此，本研究分別從知識管理之作業面與策略面，回顧並分類知識管理之相關文獻。其中作業面係以程序觀點將其議題分為九子領域：1．選擇管理；2．取得管理；3．學習管理；4．創造管理；5．擴散管理；6．建構管理；7．儲存管理；8．管理制度；9．管理文化。而知識策略則以十項屬性逐一進行回顧。根據上述分類法，據以提出知識管理命題20項。本研究之分類與命題對知識管理之實務應用與後續研究之發展應具意義。

關鍵字

知識管理 ； 分類學 ； 文獻回顧 ； 命題

並列摘要

Most literature tended to focus the Knowledge Management (KM) issue on some particular fields, while neglected to discuss it with a broader perspective. Even some disciplines take KM, IT and education & training as one. Besides, major literature paid much attention to the ”operational perspective” (OP) of KM, but failed to concern the ”strategic perspective”(SP) of KM. In order to improve this, this study devides the KM issue into the operational and strategic perspectives, and accordingly reviews related KM literature. The author reviews OP literature by the following parts: 1. Knowledge Selection/Mining, 2. Knowledge Obtaining, 3. Knowledge Learning, 4. Knowledge Creation, 5. Knowledge Diffusion, 6. Knowledge Constructing/Coding, 7. Knowledge Warehousing, 8. Management Culture For Knowledge, and 9. Management Mechanism For Knowledge. Moreover, the SP literature is reviewed by 10 SP attributes. Following these works, 20 propositions are built, which would be meaningful for the practices and academic efforts.

並列關鍵字

Knowledge Management ； Taxonomy ； Literature Review ； Proposition Making

參考文獻

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