關係社會資本、知識吸收能力與知識分享態度的關聯—知識管理觀點

Relational Social Capital, Knowledge Absorptive Capacity, and Attitudes Toward Knowledge Sharing: The View of Knowledge Management

邱漢誠(Han-Cheng Chiu)

《東吳經濟商學學報》 89期 (2015/06) Pp. 1-34

摘要

知識是企業的重要資源，員工做為知識主體，如何能夠激發員工進行知識分享，是知識管理的關鍵議題。本文企圖從關係社會資本、知識吸收能力與知識分享態度的探討，回答所提的問題。本研究調查不同產業，以公司員工及其直屬主管為對象，總共蒐集205位員工的有效問卷，經過信效度分析，採用結構方程模式進行假設檢定。研究結果顯示：知識吸收能力與知識分享態度有正向關聯；關係社會資本中的認同與信任對知識分享態度有正向關聯、認同與合作對知識吸收能力有正向關聯；關係社會資本中的認同、信任、合作之間均具顯著正向關聯；知識吸收能力在合作與知識分享態度間具有完全中介效果、在信任與知識分享態度之間具部分中介效果。最後，根據研究結果，提出理論與管理的意涵，並提出研究限制與建議未來研究方向。

關鍵字

關係社會資本 ； 知識吸收能力 ； 知識分享態度 ； 認同 ； 信任 ； 合作

並列摘要

Knowledge is an important resource in enterprise. A key issue of knowledge management is how to motivate employees to engage in knowledge sharing. This study addresses these issues through relational social capital, knowledge absorptive capacity, and attitudes toward knowledge sharing. A questionnaire survey was conducted on employees and supervisors from different industries, and 205 samples were retrieved. The reliability and validity of the questionnaire were measured, and Structural Equation Modeling was used to test hypotheses. The results showed that knowledge absorptive capacity (KAC) is positively related to attitudes toward knowledge sharing (AKS); identification and trust have a positive relation with AKS; identification and cooperation are positively related to KAC; among identification, trust and cooperation are positively related; KAC has complete mediation effects between cooperation and AKS; KAC has partial mediation effects between trust and AKS. Finally, some implications for the theor y and practice are proposed, and limitations and future research directions are suggested.

並列關鍵字

relational social capital ； knowledge absorptive capacity ； attitudes toward knowledge sharing ； identification ； trust ； cooperation

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