社會工作紀錄問題檢視與反思

A Critical Look at Record-Keeping in Social Work

汪淑媛(Shu-Yuan Wang)

《社會政策與社會工作學刊》 15卷2期 (2011/12) Pp. 141-185

https://doi.org/10.6785/SPSW.201112.0143

摘要

本研究蒐集121份社工員自顧填寫的匿名問卷，發現88%社工員有紀錄寫不完的壓力，61%的社工表示寫紀錄的時間多於直接服務案主的時間，每位社工平均花在紀錄書寫的時間達46%的工時。紀錄是當前實務社工的普遍性問題，其成因不僅是社工本身能力問題，也反映社會工作內在的兩難與結構性因素。雖然社會工作服務使用者與資源提供者不同，紀錄是不可避免的，然而本研究發現社工專業對紀錄所扮演的功能過度期待可能是造成耗時的關鍵因素，同時也與社工員耗竭與人力不足現象相關。作者建議精簡紀錄內容，以工作掌握、責信、與風險管理作為實務工作紀錄主要功能訴求。

關鍵字

社會工作 ； 社工紀錄 ； 責信 ； 風險管理

並列摘要

Questionnaires from 121 social workers in Taiwan revealed 88%were stressed by their job's record-keeping requirements and 61% spent more time keeping records of the services they delivered than actually delivering those services. They spent an average of 46% of total hours worked keeping records. Though social workers are not paid by those they serve and instead need to account for themselves to those who do fund their work and evaluate their performance-still, the exaggerated recordkeeping requirements most social workers are saddled with today cannot help but contribute to burn-out and the shortage of human resources in the profession. As necessary a part of their job as it is, record-keeping should not be allowed to become an obstacle to the effective performance of the social workers' main duties. The author suggests that simplifying recordkeeping requirements in the profession would equally well serve risk management and accountability needs.

並列關鍵字

Taiwan social work ； social work record ； accountability ； risk management

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