我國大學圖書館自動化與網路化後資訊服務品質提升及相關問題之研究

The Promotion of Information Service Quality Resulted from Library Automation and Network in University Libraries in Taiwan and Other Related Questions

莊佩樺(Pei-Hua Chuang)

《大學圖書館》 5卷2期 (2001/09) Pp. 153-181

摘要

圖書館自動化與網路化之目的在於提昇圖書館全體作業之效能，增進讀者滿意度。本研究係調查我國五所大學圖書館館員、一般讀者及圖書資訊學相關研究所研究生，對大學圖書館在自動化與網路化後提供之資訊服務品質是否提昇之看法；以瞭解大學圖書館各項資訊服務之表現良窳與需要改進之處；並根據問卷調查結果，比較三個群體之認知差距。最後提出建議，作為我國大學圖書館提昇自動化與網路化後資訊服務、館員自我改善及圖書館資訊學相關研究所研究生未來從業準備之參考。

關鍵字

大學圖書館 ； 資訊服務 ； 服務品質

並列摘要

The aim of library automation and network is to enhance the efficiency of operation and offer satisfaction to its readers. A survey was conducted among three different groups: university libraries, common users, and graduate students from Institution of Library and Information Science. This paper first compares the cognitive differences among the three groups involved according to the results of this survey and then makes some suggestions about the promotion of the quality of information service, librarians' self-improvement, and the occupation preparation for graduate students.

並列關鍵字

University library ； Information Service ； Service quality

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