Constructing and Testing a Model of Trustworthiness, Trust Behavior and Organizational Identification

本研究旨在建構信任與組織認同之模式，以現職護理人員對象，採無記名方式，完成問卷195份，依據文獻及前置研究後，識別出潛在變項為員工感知到主管的可信特質、員工自覺的信任行為及組織認同等三項，投入正直、善意、才幹、溝通、行為一致、遵從、分享、團隊、跟隨、成員關係、忠誠及相似性等指標變項，建構出信任及組織認同模式，經LISREL分析後，模式未通過檢驗，原因為「善意」的殘差值過大，必須去除，模式修正後，通過檢驗。本模式中的員工信任行為在主管可信特質與員工組織認同間扮演中介角色。研究結果可作為訓練主管及強化基層護理人員組織認同的參考，且所建構的信任與組織認同的初始模式，可作為未來後續研究的基礎。

關鍵字

信任；可信特質；信任行為；認同；結構方程模式

並列摘要

This study, in which staff nurses in Taiwan participated, was aimed to construct a model for relationships among trustworthiness, trust behavior and organizational identification. One hundred and ninety five anonymously completed questionnaires were collected. Superiors' trustworthiness, staff nurses' trust behavior, and organizational identification were identified as latent variables to which the following indicators were to be applied: integrity, benevolence, ability, communication, consistency, compliance, sharing, teamwork, subordination, membership, loyalty and similarity. A logical trust and organizational identification model was constructed and tested with LISREL (Linear Structural Relations) analysis. Benevolence was eliminated due to excessive residual value. The adjusted model passed pertinent tests. It was also revealed that trust behavior acts as a mediator between trustworthiness and organizational identification. The results of this study may be taken as a reference for the training of supervisory level personnel, as well as for strengthening the organizational identification of staff nurses, and as a beginning phase in the construction and testing of a relationship model for the relationship between trust and organizational identification.

並列關鍵字

trust ； trustworthiness ； trust behavior ； identification ； structural equation modeling

參考文獻

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