美容SPA産業與學生專業職能表現滿意度調查研究

Professional Functional Management Satisfactory Research of Student Represent in the Beautify Salon SPA

蕭雅美(Ya-Mei Hsiao) ； 蕭靜雅(Ching-Ya Hsiao) ； 邱誌偉(Chih-Wei Chiu) ； 陳美琇(Mei-Hsiu Chen)

《美容科技學刊》 6卷2期 (2009/09) Pp. 247-269

https://doi.org/10.30001/JIES.200909.0014

摘要

由於環境的變遷，美容業的型態亦隨之改變，美容SPA產業不斷地加強美容師的專業技術養成，更新環境裝潢，並引進新的美容產品設備，以提升對客戶的服務品質。介於現代人因壓力大及越來越注重休閒、保健和養生；所以更需要加強專業人才的吸收與訓練，而美容科系學生專業職能的表現則需與美容SPA產業業者不斷推陳出新的服務與產品相配合。黃宜純(2003)認為「人才」是服務業的主體，由於美容職場是個強調專業導向、服務品質與競爭激烈的環境，業界期望能聘用「學以致用」的畢業學生，所以學校對於課程規劃必須審慎地評估、計畫執行與評鑑，才不致於培養出有學歷而無就業實力的學生。有鑑於此，本研究運用文獻回顧與分析方式，希望尋求美容SPA產業以及美容科系學生應具備的專業職能與產業界配合之處，以增加顧客對其之滿意度。

並列摘要

Because of the changes of the environment, also thereupon change of type attitude of the improving beauty industry, the professional technique that cosmetic SPA industry is strengthening the beautician constantly is formed, upgrade the environment of service, introduce the new cosmetics apparatus, in order to improve the quality of service for customer. Lie between the modern because of the high pressure and pay attention to recreation, keep healthy and keep in good health more and more; So need to strengthen application and training of specialized personnel even more, the behavior of the cosmetic department's student's professional function needs the service of weeding out the old and bringing forth the new constantly with cosmetic SPA industry person to cooperate with products. Huang Yi-Chun (2003) Think the 'talents' are the main body of the service trade, because the cosmetic job market is that one emphasizes speciality leading, service quality and highly competitive environment, the graduation students that the industry expected to be able to employ’ study in order to extend', so the school plans to assess, plan to carry out and comment the ancient bronze mirror to course scrupulously, the unlikely to train education students of the capability and has not obtained employment. In view of this, this research uses the literature to review and analyze the way, hope to seek the place where the professional function that cosmetic SPA industry and cosmetic department student should possess cooperates with industrial circle, in order to increase customer's satisfaction to its.

參考文獻

丁志達(2005)。人力資源管理實務論著。台北:揚智。

天下雜誌編輯部(1999)。企業家看經濟前景—揮別陰霾謹慎前進，天下雜誌1000大特刊。天下雜誌。

王文科(1995)。教育研究法。台北市:五南圖書公司。

王漢鑫(2007)。以服務觀點論財務單位教育訓練成效。主計季利。48(1)，74-80。

王安祥、黃宜純、楊立政(2000)。大台北地區大型髮廊連鎖體系服務品質之研究。生活應用科技學刊。1(2)，151-164。