傳統會議與簡易多屬性評等技術之決策程序比較—以K公司為例

Comparison of Decision Processes between Conventional Meeting and Simple Multi-Attribute Ranking Technique- A Case Study of K Company

陳嬿輿(Yen Yu, Chen)

指導教授 ： 梁曉帆

國立臺北科技大學/管理學院/工業工程與管理研究所/碩士(2011年)

摘要

隨著投資環境的轉變，多數中小企業主在台投資計畫中，人力資源控管成了成本維護的重要議題。薄膜按鍵因產品特色，品質多數使用品檢員進行檢測以維護品質，為此人力配置易於管理者立場不同發生決策衝突。
本研究以K公司為例收集2010年1月至2011年2月間相關人力資源相關傳統會議紀錄，並進行彙整。於2011年3月於K公司針對人員配置會議中使用SMARTS決策分析方法協助進行決策，並於會後邀請與會人員進行針對SMARTS決策與傳統決策相關滿意度調查。
針對滿意度調查統計分析後，傳統會議決策與SMARTS決策過程與決策結果有顯著的差異，從統計分析中可看出多數對SMARTS決策的過程與決策結果有較正面的回應。
本研究僅使用SMARTS決策分析進行決策研究，尚有更多的決策分析方法可引入業界提供更佳的決策程序。

關鍵字

決策分析 ； 傳統會議 ； 簡易多屬性評等技術 (SMART) ； SMARTS( SMART using swings)

並列摘要

With the change of investment environment, the HR (Human Resource) management has become an important issue for cost control in many small and medium-sized enterprisers in Taiwan. Because of the product features, the membrane switches usually need to be checked by quality controllers to assure their quality. However, the recruitment of quality controllers is often the cause of decision conflicts among different levels of managers.
The study took the K company for example, collected and synthesized the HR related meeting minutes from January, 2010 to February, 2011. In the HR recruitment meeting of the K company in March, 2011, the SMARTS (Simple Multi-Attribute Ranking Technique using Swings) was used to assist the decision making. After the meeting, the attendants were invited to do a satisfaction survey of decision making by the SMARTS and by the conventional meeting.
Results of the data analysis of the satisfaction survey showed that obvious difference in the satisfaction of decision making was found by using the traditional meeting and the SMARTS. It also showed that most of the attendants had positive feedbacks toward the decision process and consequence of applying the SMARTS.
Instead of applying the SMARTS, further study may explore other methods of decision-making analysis techniques to enhance the quality of decision-making process.

並列關鍵字

Decision Analysis ； Simple Multi-Attribute Ranking Technique (SMART) ； SMARTS( SMART using Swings)

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