資訊系統專案整合績效模式之探討—以台灣電信業為例

An Investigation on an Integrated Performance Model of Information Systems Projects – The Case of Taiwan’s Telecommunication Industry

楊玉玲(Yu-Lin Yang)

指導教授 ： 李婷

元智大學/資訊學院/資訊管理學系/碩士(2007年)

摘要

由於資訊科技的演進發達，資訊系統專案也被賦予愈來愈多的任務及責任，依據Standish國際研究機構的統計資料顯示，目前大多數資訊系統專案失敗主要原因，並非軟體發展的技術優劣，而是由於需求的不確定性與不適當的管理所致，故如何在這樣不確定的專案環境中，建立資訊系統專案的整合績效模式，將為一個重要研究議題。本研究目的主要係探討專案管理中資訊系統專案之績效模式，並以電信產業的資訊系統專案加以檢視其模式。本研究將依照技術特性、任務特性、專案特性、組織特性、專案經理特性及成員特性對資訊系統專案績效產出之三大構面(任務產出績效、心理產出績效及組織產出績效構面)的影響，其研究方法為透過對電信產業業界資深專案經理人進行深度訪談，提出其產業型態之資訊系統整合績效模式，再由問卷調查對電信產業中專案成員驗證其研究架構，研究結果將做為台灣電信產業在未來推動資訊系統專案時的參考依據。

關鍵字

資訊系統專案 ； 整合績效模式 ； 績效評估

並列摘要

The important role of information system (IS) project increased due to the rapid evolution of information technology. However, the reasons for failure of project management are not mainly from its information technology but mostly because of a lack of understanding of customer needs and improper project management in IS project. Building up an integrated performance model of IS project under project circumstance with uncertainty has therefore become an important issue for businesses and researchers. The objective of this study is to develop an integrated performance model of IS project for telecommunication industry. Six categories of variables (technology characteristics, project characteristics, task characteristics, project manager characteristics, team member characteristics, and organizational characteristics) which are the key success factors of IS project performance in terms of three dimension ─ task, psychology and organization. Empirical studies are conducted to project managers, project staffs and system users in Taiwan telecommunication industry. Implications in theory and practice are discussed.

並列關鍵字

IS project management ； integrated performance model ； performance evaluation

參考文獻

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