本研究將針對顧客需求,從產品設計之概念過程之研究中,主要目的為系統化建置出一個「整合創新流程」。藉由名義群組技術(NGT)的結構化流程收集顧客需求,當產生顧客需求之後,運用QFD方法能以定量法評估顧客需求之重要度,有效地整合QFD與TRIZ於此流程中將能明確界定出TRIZ之矛盾問題。根據TRIZ理論基本下開發構建「TIP (TRIZ Innovative Principles)」工具,將應用「整合創新流程」概念於「飛機經濟客艙座椅」個案探討,經由個案實證結果,此流程方法可有效率地獲得創意的解答,更能系統化地輔助設計者,開發更多具有創意方法。
In this research, we propose an integrated innovative design process with which we can systematically execute all the processes from customer voice to conceptual design. The Nominal group technique (NGT) builds a structured communication process to obtain customer requirements. After customer requirements are obtained, their importance has to be determined to continue the Quality function deployment (QFD) process. The proposed process which combine QFD with TRIZ effectively to identify the contradictions of TRIZ. A software TRIZ Innovative Principles(TIP) tool is developed based on this process. Application of the integrated innovative design process to the case of the design of economy flight cabins. It can be concluded that this integrated innovative design process is capable of using inventive principles of TRIZ more efficiently, effectively, and systematically to assist the managements to increase design values.