問題解決模式已是各個領域的專業菁英急欲探討的課題,因為它可以協助產、官、學、研各領域獲得最大的價值。針對問題解決已被提出許多模式,例如:品管圈(Quality Control Circle,QCC)、限制理論(Theory of Constraints,TOC)及KT式理性思考方法(Kenpner & Trego,KT)等問題解決模式;其中已被公認為一套相當具有成效的『限制理論問題解決模式』(Problem Solving Model of TOC,TOC PSM),在問題管理觀點上仍顯不足,導致侷限TOC被廣泛應用之可能。故本研究試從TOC PSM出發,以問題解決基本要件及基礎架構兩面向剖析TOC PSM,進而以『校園學生無故缺席風氣盛行』的問題做為實作個案,透過實作過程與結果提出應用於『問題管理』上所發掘的相關盲點與缺口。 最後本文針對TOC PSM的短缺之處,運用五樹邏輯圖的研究方法,並加入問題管理中,規劃階段的評估機制;解決階段的邏輯思考與工具;以及知識管理中的保存與加值措施,進而建構『限制理論問題管理模式』(Problem Management Model of TOC,TOC PMM)。
The problem solving model has been a popular subject, because it can be used in different fields such as business and academia in order to obtain profits. Nowadays, many problem solving models have been proposed, for instance Quality Control Circle (QCC), Theory of Constraints (TOC), and Kepner–Tregoe Method (KT Method). In addition, the Problem Solving Model of TOC (TOC P.S.M.) has been proved which can be more effective. The aim of this dissertation is to apply TOC P.S.M.. A case has been used in “Students do not attend lessons”. This research is based on using five thinking process application tools, which include Current Reality Tree, Evaporating Clouds, Future Reality Tree, Prerequisites Tree and Transition Tree. The result of this research is to develop the evaluation of planning, logic thinking process and tools of problem solving, storage and value-added of knowledge management to establish the Problem Management Model of TOC (TOC P.M.M.).